RR Donnelley Secures Multi-Million Dollar, Multi-Year Customer Communications Management Contract
January 25 2011 - 5:30AM
R. R. Donnelley & Sons Company (Nasdaq:RRD)
announced today that it has secured a multi-million dollar,
multi-year contract with Shop Direct Group (SDG), the UK's largest
online and home shopping retailer. SDG has a number of retail
brands within its portfolio including Littlewoods, Very.co.uk, isme
and Woolworths.
Under the terms of the contract anticipated to start in March,
RR Donnelley will provide a broad range of services to Shop Direct
Group, including premedia, print management, transactional print,
fulfillment and inbound document processing. The company will also
employ a variety of technologies in support of Shop Direct Group's
integrated communications program.
Its proprietary MediaCompass® digital asset management and
workflow platform will be used by RR Donnelley employees on two
continents in support of catalog preparation. The print management
service will encompass the production of tens of millions of
catalogs and direct mail pieces. In addition, RR Donnelley will
leverage its expertise and experience to handle the composition,
production and delivery of more than 100 million transactional mail
pieces per annum, with disaster recovery and business continuity
resources through its Critical Mail Continuity Services (CMCS)
operations. The inbound document processing element of the solution
includes handling correspondence which will also be managed by RR
Donnelley, using a blend of local and international resources.
Keith Basnett, Group Chief Operating Officer for Shop Direct
Group, said, "We believe that RR Donnelley will be well-positioned
to successfully manage a comprehensive range of customer
communication services for us. We know they have proven global
capabilities in managing large scale print operations across both
marketing and transactional documents and also in helping to
transform and optimize their clients' customer communications
process. We look forward to working with them."
John Paloian, RR Donnelley's Chief Operating Officer, stated,
"We are delighted to have secured the contract to provide Shop
Direct Group with best-in-class document preparation, production,
fulfillment and processing services. Our solution will leverage our
market-leading technology and operational platform and reflects our
global ability to deliver multi-service, integrated solutions for
business-critical communications."
About RR Donnelley
RR Donnelley (Nasdaq:RRD) is a global provider of integrated
communications. Founded more than 146 years ago, the company works
collaboratively with more than 60,000 customers worldwide to
develop custom communications solutions that reduce costs, enhance
ROI and ensure compliance. Drawing on a range of proprietary and
commercially available digital and conventional technologies
deployed across four continents, the company employs a suite of
leading Internet based capabilities and other resources to provide
premedia, printing, logistics and business process outsourcing
products and services to leading clients in virtually every private
and public sector.
For more information and for RR Donnelley's Corporate Social
Responsibility Report, visit the company's web site at
www.rrdonnelley.com
Use of Forward-Looking Statements
This news release may contain "forward-looking statements" as
defined in the U.S. Private Securities Litigation Reform Act of
1995. Readers are cautioned not to place undue reliance on these
forward-looking statements and any such forward-looking statements
are qualified in their entirety by reference to the following
cautionary statements. All forward-looking statements speak only as
of the date of this news release and are based on current
expectations and involve a number of assumptions, risks and
uncertainties that could cause the actual results to differ
materially from such forward-looking statements. Readers are
strongly encouraged to read the full cautionary statements
contained in RR Donnelley's filings with the SEC. RR Donnelley
disclaims any obligation to update or revise any forward-looking
statements.
CONTACT: Media Contact:
Doug Fitzgerald, Executive Vice President Communications:
Tel: 630-322-6830 E-mail: doug.fitzgerald@rrd.com
Investor Contact:
Dave Gardella, Vice President Investor Relations:
312-326-8155 E-mail: david.a.gardella@rrd.com
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