2009 Magic Quadrant Research Analysis for Help Desk Outsourcing in North America NORWALK, Conn., May 6 /PRNewswire/ -- Siemens IT Solutions and Services, Inc., a leading provider of IT consulting and outsourcing services, today announced it has been positioned by Gartner, Inc. as a leader in the "Magic Quadrant for Help Desk Outsourcing Services, North America."(1) (Logo: http://www.newscom.com/cgi-bin/prnh/20070904/SIEMENSLOGO) "Industry competition has never been fiercer and, in my opinion, this recognition illustrates the continued success of our innovative approach to our customer's challenges and opportunities," said Cindi Kornegay, Vice President, End User Services, of Siemens IT Solutions and Services. "From my perspective, evaluations such as these and our own customer service feedback validate our leadership position in this market. This success is brought about," said Kornegay, "through outstanding people and we've got some of the best in the world providing Help Desk support to companies around the globe." In this market leading report, Gartner analysts evaluated technology providers in two primary focus areas. Completeness of Vision is evaluated and technology providers are rated on their operational process and tools expertise, innovation and understanding of customer needs, among other criteria. In addition, the report evaluates technology providers on their Ability to Execute, including the client delivery model, relationship management and customer experience. Siemens IT Solutions and Services is an internationally leading provider of IT solutions and services. With its comprehensive know-how and industry-specific knowledge, Siemens IT Solutions and Services has the right answers for your IT environment. For more information, please visit: http://www.usa.siemens.com/it-solutions. About the Magic Quadrant The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About Siemens IT Solutions & Services Siemens IT Solutions and Services is an internationally leading provider of IT solutions and services. It covers the entire service chain from a single source, from consulting to systems integration, to the management of IT infrastructure. In addition, Siemens IT Solutions and Services extends the range of offerings of the Siemens sectors to include software development and IT solutions. With its comprehensive know-how and industry-specific knowledge, Siemens IT Solutions and Services provides measurable added value for its customers. The Siemens division employs more than 41,000 people and posts annual sales of approximately $6.7 billion. More information at: http://www.usa.siemens.com/it-solutions. (1) Gartner, Inc. "Magic Quadrant for Help Desk Outsourcing, North America" by R. Matlus and W. Maurer, March 4, 2009 http://www.newscom.com/cgi-bin/prnh/20070904/SIEMENSLOGO http://photoarchive.ap.org/DATASOURCE: Siemens IT Solutions & Services, Inc. CONTACT: Marla Davids of Siemens IT Solutions & Services, +1-678-256-5760, Web Site: http://www.usa.siemens.com/it-solutions

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