ATLANTA, Oct. 23, 2017 /PRNewswire/ -- Georgia
Power's Board of Directors has named Kevin
Kastner vice president of customer services. In his new
role, Kastner will be responsible for enhancing and improving
Georgia Power's customer experience across all channels and will
oversee functions including the Customer Care Center, Advanced
Metering Infrastructure, Billing and Collections, Field Operations
and Customer Analytics, among others.
"Kevin will be a tremendous asset to our leadership team,
bringing a wealth of customer analytics and strategic marketing
experience to help further the value we bring to our customers,"
said Pedro Cherry, executive vice
president of customer service and operations for Georgia Power. "As
we continue to evolve our business to meet the changing needs of
our customers, Kevin's expertise in customer service will be key to
our success."
Kastner began his Southern Company career in 2003 and has held
roles across multiple customer-focused organizations including
Customer Analytics, Strategic Marketing, E-Business, Customer
Service and Technology. During his tenure with the company,
Kastner's teams have been responsible for the company's Online
Customer Care Website, Social Media Center and for launching chat
as a new customer service channel.
In his most recent position as Director of Application
Development, Kastner was responsible for the company's technology
strategy, support and operations for Customer Service and Marketing
for Southern Company's electric utility companies serving more than
4.6 million customers.
Prior to joining Southern Company and Georgia Power, Kastner
worked in R&D, Product Development, and Process Engineering for
Kimberly-Clark, and in Mechanical Engineering and Product
Development for CIBA-Vision. He holds an MBA of marketing strategy
and decision sciences from Emory's Goizueta School of Business and
a bachelor's degree in mechanical engineering and minor in
industrial psychology from the Georgia
Institute of Technology.
About Georgia Power
Georgia Power is the
largest electric subsidiary of Southern Company (NYSE: SO),
America's premier energy company. Value, Reliability, Customer
Service and Stewardship are the cornerstones of the company's
promise to 2.5 million customers in all but four
of Georgia's 159 counties. Committed to delivering clean,
safe, reliable and affordable energy at rates below the national
average, Georgia Power maintains a diverse, innovative generation
mix that includes nuclear, coal and natural gas, as well as
renewables such as solar, hydroelectric and wind. Georgia Power
focuses on delivering world-class service to its customers every
day and the company is consistently recognized by J.D. Power and
Associates as an industry leader in customer satisfaction. For more
information, visit www.GeorgiaPower.com and connect with
the company on Facebook (Facebook.com/GeorgiaPower), Twitter
(Twitter.com/GeorgiaPower) and Instagram
(Instagram.com/ga_power).
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SOURCE Georgia Power