DOT, Airlines Square Off Over Continental Flight Delay
August 21 2009 - 3:08PM
Dow Jones News
U.S. Transportation Secretary Ray LaHood on Friday blamed an
employee at Delta Air Lines Inc. (DAL) for exacerbating a delay
that left passengers stuck on a rival's jet at a Minnesota airport
for almost six hours.
However, the chief executive of Mesaba Airlines, the Delta
regional airline unit targeted by the secretary, said he disagreed
with the DOT's initial findings.
LaHood said the initial probe into the incident revealed that an
employee at Mesaba had been the only person at the airport in a
position to help.
LaHood said in a statement that the Mesaba official had
"improperly refused" a request from the plane's captain to allow
passengers into the terminal.
The employee mistakenly believed that the Transportation
Security Administration had to clear the late-night disembarkation,
LaHood said. "There was really a complete lack of common sense
here," he added.
"The Aviation Enforcement Office is considering appropriate
action to take against Mesaba as it completes the investigation,
which it expects to conclude within a few weeks," added LaHood,
noting that senior staff at Continental and ExpressJet should have
gotten involved earlier.
However, Mesaba CEO John Spanjers questioned the DOT's initial
assessment.
"Mesaba respectfully disagrees with the DOT's preliminary
findings as they are incongruent with our initial internal review
of the incident," he said in a statement.
Mesaba offered assistance as a courtesy during this delay. While
the investigation is ongoing, Mesaba is fully cooperating with the
Department of Transportation and looks forward to the final
report."
LaHood had previously pointed the finger at ExpressJet Holdings
Inc. (XJT), which operated a flight diverted by bad weather on
behalf of Continental Airlines Inc. (CAL).
LaHood said the probe revealed that the ExpresJet flight crew
were not at fault, and had made repeated efforts to get passengers
into the airport terminal.
He had previously called on DOT officials to see whether
ExpressJet and Continental had violated any laws in its handling of
Houston-Minneapolis flight, diverted by bad weather to Rochester,
Minn.
ExpressJet shares jumped after the announcement, and were
recently up 16.9% at $1.86.
Delta said it was working on an internal probe with Mesaba, and
cooperating with DOT and Continental.
Continental and ExpressJet both reiterated an apology to the
affected passengers and said they would work to avoid any
reoccurence.
LaHood's unusual public intervention comes as the DOT considers
whether to require airlines to allow passengers off delayed planes
within a specified period.
The incident has reawakened the debate over a long-mooted
"passenger bill of rights" in the U.S. There are no mandatory
requirements for airlines in handling flight delays. Some lawmakers
are pushing for a three-hour limit before passengers must be
allowed off a delayed aircraft.
-By Doug Cameron, Dow Jones Newswires; 312-750-4135;
doug.cameron@dowjones.com