CN Partners With SAP to Enhance Customer Service and Control Costs
May 18 2006 - 9:00AM
PR Newswire (US)
Four-Year Project to Improve Management of the Transportation
Supply Chain ORLANDO, Fla. and TORONTO, May 18
/PRNewswire-FirstCall/ -- CN, a leader in the North American rail
industry, and SAP Canada, the Canadian subsidiary of the leading
global business software company, today announced a joint
information technology (IT) partnership to further improve CN
efficiency and enable the company to improve its transportation
supply chain. (Logo:
http://www.newscom.com/cgi-bin/prnh/20050310/SFTH009LOGO-a) The
four-year agreement includes more than 30 comprehensive projects
targeting CN's assets and operations, enhancing the company's
ability to improve customer service, asset utilization, cost
control, safety and employee management. Today's announcement
builds on a longstanding relationship between CN and SAP to enhance
back-office functions, expanding to include CN's track and roadway
engineering, logistics, revenue enhancement and customer management
functions. Under the new agreement, CN will implement mobile
business solutions from SAP for track maintenance, dock operations
and order-to-cash processes to optimize CN's operations. CN will
work with SAP to introduce Transportation Management Connectivity,
representing a first in the international rail industry. Through
this initiative, CN, using SAP technologies, will eventually be
able to take advantage of seamless communication and connectivity
to integrate its services into customers' transportation supply
chains. As part of the agreement, SAP will deliver the IT solutions
required to maximize performance in the following four key areas:
-- mobile applications for inspection and maintenance of network
assets; -- optimizing revenue and customer management processes; --
integrating and enabling CN's diverse transportation logistics
services; and -- standardizing internal IT functions such as
employee portals As part of the partnership, CN and SAP Canada will
jointly pursue a variety of initiatives to promote SAP(R)
technologies across the rail industry and to share best practices
with industry players in Canada and around the world. In addition,
SAP will work closely with CN to ensure that all future
industry-specific solutions address industry needs and incorporate
CN recommendations. "To date, CN has integrated and consolidated
the functionality and data from over 100 computer applications into
one seamless SAP platform," says Fred Grigsby, CN's senior
vice-president and chief information officer. "In addition to
improving numerous key business processes, this consolidation has
enhanced management decision-making by providing CN managers with
quick, efficient access to integrated, real-time data." "We are
extremely pleased that CN and SAP have reached this unique
partnership. It enables us to further leverage our SAP investment
and meet the accelerating needs of our business and our customers
while allowing SAP to expand its reach and add value across the
rail industry," added Grigsby. The deployment of SAP NetWeaver(R),
SAP's comprehensive integration and applications platform, will be
a key element of the implementation. Using SAP NetWeaver, CN will
unify integration technologies to enable and manage change
effectively while minimizing risk to existing systems and helping
foster a strong return on investment. CN will be deploying SAP
applications including: -- mySAP(TM) CRM (mySAP Customer
Relationship Management) -- mySAP(TM) SRM (mySAP SRM Supplier
Relationship Management) -- mySAP(TM) PLM (mySAP Product Lifecycle
Management) -- SAP(R) Advanced Planning & Optimization (SAP
APO) "We are proud that CN recognizes our contributions to its
improvements in revenue-generation, productivity and profitability,
and has chosen SAP to assist the company in implementing its
strategy for strong, sustainable growth," said Bob Courteau,
president and managing director, SAP Canada. "This expanded
relationship and the collaborative approach we have adopted
demonstrates our commitment to devoting SAP's extensive resources
and expertise to optimize CN's business processes to support the
company's long-term success." CN and SAP started working together
in 1998, when CN first implemented various SAP solutions to power a
number of back-office functions -- including finance, supply
management, human resources and payroll -- and to manage fixed and
mobile assets such as locomotives and railcars. About CN Canadian
National Railway Company spans Canada and mid-America, from the
Atlantic and Pacific oceans to the Gulf of Mexico, serving the
ports of Vancouver, Prince Rupert, B.C., Montreal, Halifax, New
Orleans, and Mobile, Ala., and the key cities of Toronto, Buffalo,
Chicago, Detroit, Duluth, Minn./Superior, Wis., Green Bay, Wis.,
Minneapolis/St. Paul, Memphis, St. Louis, and Jackson, Miss., with
connections to all points in North America. About SAP for Railways
The SAP for Railways solution portfolio supports and enhances the
complex business processes in freight and passenger transportation,
infrastructure investment and rolling-stock maintenance. With more
than 50 customers worldwide, SAP for Railways helps rail
organizations reduce costs, optimize asset life cycles, measure and
control projects, streamline administrative processes and enhance
services. (Additional information at
http://www.sap.com/solutions/industry/serviceproviders/railwayservices.asp
.) About SAP Canada SAP Canada, based in Toronto, is a fast-growing
subsidiary of SAP AG, the world's leading provider of business
software. SAP applications are helping Canadian enterprises improve
productivity and customer relationships, reduce costs, increase
revenues and profitability, and create efficiencies across supply
chains and business operations. SAP Canada has more than 600
customers and 800 employees in five offices across the country. In
addition, SAP Labs Canada develops cutting-edge software for a wide
array of SAP applications from its Montreal location. For further
information, please visit http://www.sap.ca/. About SAP AG SAP is
the world's leading provider of business software*. Today, more
than 33,200 customers in more than 120 countries run SAP(R)
applications -- from distinct solutions addressing the needs of
small and midsize enterprises to suite offerings for global
organizations. Powered by the SAP NetWeaver(R) platform to drive
innovation and enable business change, SAP software helps
enterprises of all sizes around the world improve customer
relationships, enhance partner collaboration and create
efficiencies across their supply chains and business operations.
SAP solution portfolios support the unique business processes of
more than 25 industries, including high tech, retail, financial
services, healthcare and the public sector. With subsidiaries in
more than 50 countries, the company is listed on several exchanges,
including the Frankfurt stock exchange and NYSE under the symbol
"SAP." (Additional information at http://www.sap.com/ .) (*) SAP
defines business software as comprising enterprise resource
planning and related applications such as supply chain management,
customer relationship management, product life-cycle management and
supplier relationship management. Any statements contained in this
document that are not historical facts are forward-looking
statements as defined in the U.S. Private Securities Litigation
Reform Act of 1995. Words such as "anticipate," "believe,"
"estimate," "expect," "forecast," "intend," "may," "plan,"
"project," "predict," "should" and "will" and similar expressions
as they relate to SAP are intended to identify such forward-looking
statements. SAP undertakes no obligation to publicly update or
revise any forward-looking statements. All forward-looking
statements are subject to various risks and uncertainties that
could cause actual results to differ materially from expectations
The factors that could affect SAP's future financial results are
discussed more fully in SAP's filings with the U.S. Securities and
Exchange Commission ("SEC"), including SAP's most recent Annual
Report on Form 20-F filed with the SEC. Readers are cautioned not
to place undue reliance on these forward-looking statements, which
speak only as of their dates. NOTE: SAP, R/3, mySAP, mySAP.com,
xApps, xApp, SAP NetWeaver and other SAP products and services
mentioned herein as well as their respective logos are trademarks
or registered trademarks of SAP AG in Germany and in several other
countries all over the world. All other product and service names
mentioned are the trademarks of their respective companies. Data
contained in this document serve informational purposes only.
National product specifications may vary. For more information, or
to book an interview with an SAP Canada or a CN executive, please
contact: Emile Lee, 647-200-9726, Ian Noble, 604-562-1045, Mark
Hallman, 905-669-3384, During SAPPHIRE (from May 16 to 18), to
speak with press contacts on site, please dial the SAP press room
at 407-685-4329.
http://www.newscom.com/cgi-bin/prnh/20050310/SFTH009LOGO-a
http://photoarchive.ap.org/ DATASOURCE: SAP AG CONTACT: Emile Lee,
+1-647-200-9726, , or Ian Noble, +1-604-562-1045, or , both of SAP;
or Mark Hallman of CN, +1-905-669-3384, or ; or during SAPPHIRE,
+1-407-685-4329 Web site: http://www.sap.com/
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