Prestigious International Annual Awards Program Honors
Standout AI and Machine Learning Solutions and Companies
MONTREAL and SAN
FRANCISCO, June 27, 2024 /CNW/ - Coveo (TSX:
CVO), the leading enterprise AI platform that brings AI Search and
generative AI (GenAI) to every point-of-experience, enabling
remarkable personalized digital experiences that drive business
outcomes, today announced that it has won the "AI Search Innovation
Award" in the seventh annual AI Breakthrough Awards. This
prestigious award is presented by AI Breakthrough, a leading market
intelligence organization that recognizes the top companies,
technologies and products in the global Artificial Intelligence
(AI) market today.
"Our AI platform, built on over a decade of innovation, is
purpose-built to transform digital experiences and drive
exceptional results for our clients," said Richard Tessier, Co-Founder and SVP of Product
at Coveo. "We are honored to receive this award from AI
Breakthrough. We remain dedicated to partnering with our clients to
help them achieve an AI-experience advantage, maximizing AI to its
fullest potential, delivering business value at every customer and
employee touchpoint."
The mission of the AI Breakthrough Awards is to honor excellence
and recognize innovation, hard work and success in a range of AI
and machine learning related categories, including Generative AI,
Computer Vision, AIOps, Deep Learning, Robotics, Natural Language
Processing, industry specific AI applications and many more. This
year's program attracted more than 5,000 applications from over 20
different countries.
"Coveo's breadth of functionalities provides advanced search,
relevant recommendations, unrivaled personalization, and generative
answering for powering e-commerce, customer service, workplace and
website. As a business grows, so does their content, making
discoverability a challenge without the centralization of websites,
knowledge bases, and catalogs," said Steve
Johansson, managing director, AI Breakthrough. "Coveo has
evolved into a holistic AI ecosystem that caters to an array of
enterprise needs and use cases, from enhancing knowledge discovery
with heightened relevance and generative AI, to boosting employee
productivity through centralized search functionalities. We're
pleased to award Coveo with the 'AI Search Innovation Award!'"
The Coveo Platform TM integrates AI Search and
Generative AI across the enterprise, creating personalized digital
experiences that lead to exceptional business results. Coveo's
robust and flexible infrastructure unifies content securely,
offering AI-powered hybrid search, recommendations, true 1:1
personalization, and trusted generative experiences. This allows
each customer, partner, and employee to enjoy a tailored digital
journey, realizing the full potential of AI at scale.
Since its launch in 2023, Coveo's Relevance Generative Answering
capability has combined large language model (LLM) technologies
with Coveo's search and relevance expertise to deliver accurate and
reliable information. This generative answering solution seamlessly
integrates across multiple uses cases, including website, commerce,
customer self-service, agent experience and workplace applications.
Coveo's advanced AI search relevance goes beyond basic semantic
similarity search, enhancing Retrieval Augmented Generation "RAG"
by delivering the most relevant information for LLMs to generate
optimal answers. It addresses critical enterprise needs with a
comprehensive infrastructure that manages, standardizes,
fine-tunes, controls, and self-optimizes search result rankings at
scale across all touchpoints.
Watch this video to discover real-world, proven enterprise
results with Coveo AI.
About Coveo
We strongly believe that the future is business-to-person. That
experiences are today's competitive front line, a make or break for
every business. We also believe that remarkable experiences not
only enhance user satisfaction but also yield significant gains for
enterprises. That is what we call the AI-experience advantage – the
degree to which the content, products, recommendations, and advice
presented to a person online aligns easily with their needs,
intent, preferences, context, and behavior, resulting in superior
business outcomes.
To realize this AI-experience advantage at scale, enterprises
require a robust, spinal and composable infrastructure capable of
unifying content securely and delivering AI search, AI
recommendations, true personalization, and a trusted generative
experience at every touchpoint with each individual customer,
partner and employee. Coveo is dedicated to bringing this advantage
to every point-of-experience, using powerful data and AI models to
transform the enterprise in commerce, customer service, website and
workplace.
The Coveo platform is ISO 27001 and ISO 27018 certified, SOC2
compliant, HIPAA compatible, with a 99.999% SLA available. We are a
Salesforce ISV Partner, an SAP EndorsedⓇ App, an Adobe Gold
Partner, MACH Alliance member and a Genesys AppFoundryⓇ ISV
Partner.
About AI Breakthrough
Part of Tech Breakthrough, a leading market intelligence
and recognition platform for global technology innovation and
leadership, the AI Breakthrough Awards program is devoted to
honoring excellence in Artificial Intelligence technologies,
services, companies and products. The AI Breakthrough Awards
provide public recognition for the achievements of AI companies and
products in categories including Generative AI, Machine Learning,
AI Platforms, Robotics, Business Intelligence, AI Hardware,
Computer Vision and more. For more information
visit AIBreakthroughAwards.com.
Tech Breakthrough LLC does not endorse any vendor, product or
service depicted in our recognition programs, and does not advise
technology users to select only those vendors with award
designations. Tech Breakthrough LLC recognition consists of the
opinions of the Tech Breakthrough LLC organization and should not
be construed as statements of fact. Tech Breakthrough LLC disclaims
all warranties, expressed or implied, with respect to this
recognition program, including any warranties of merchantability or
fitness for a particular purpose.
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SOURCE Coveo Solutions Inc.