London Calling for iPerceptions and Customer Centricity
April 03 2008 - 10:04AM
Marketwired
MONTREAL announced today that it has opened a permanent office
in London, England. The new London office will allow iPerceptions
to enhance its service to clients based in the U.K. and will
provide a gateway for iPerceptions into the rest of Europe.
iPerceptions is a leading web-focused voice of customer
analytics provider. Its webValidator Continuous Listening solution
and iPerceptions Satisfaction Index (iPSI), turn thousands of data
points into easy-to-understand strategic and tactical decision
support for website marketers. iPerceptions' clients include such
well known brands as InterContinental Hotels, General Motors, Dell
Computers, Hyundai, Panasonic, LG Electronics, Toshiba, Choice
Hotels International and BMW.
Overseeing iPerceptions European expansion is Edward Chatham,
iPerceptions' Director of Sales, Europe. Edward has a successful
17-year track record in business development in traditional and new
media, and brings a deep understanding of the European online space
to iPerceptions. With management positions at companies such as
Xtreme Information Limited, M:Metrics Europe and
Nielsen//NetRatings, Edward brings iPerceptions a wealth of
knowledge and experience from the world of customer experience,
market research and online metrics.
iPerceptions has offices in New York, Toronto, Montreal and now,
London, England.
"Fortune 2000 companies across North America are already firmly
committed to tuning into the voice of the customer using
iPerceptions' best of breed solution," said Jerry Tarasofsky, CEO
of iPerceptions. "Having a firm presence in London opens up
iPerceptions' ability to democratize the voice of the customer
throughout Europe and throughout the globe," he said.
iPerceptions' new London office is located at 107-111 Fleet
Street, EC4A 2AB, telephone 0800 085 8414.
About the iPSI and the webValidator solution:
The iPerceptions Satisfaction Index (iPSI) is derived from
satisfaction and experience data obtained from over three million
actual visitors, on over 600 projects for Fortune 2000 websites,
across ten verticals and contains over 45 million data points. It
is the only index of its kind and is quickly becoming the standard
for measuring online customer satisfaction. The webValidator
Continuous Listening solution captures the voice of actual online
customers in the context of an actual website visit helping
companies learn more about their customers with satisfaction
metrics that quickly turn learning into customer led
decision-support. Using a perceptual framework to evaluate key
elements of the visitor experience as well as predictive algorithms
and modeling to identify those attributes that drive satisfaction,
the resulting iPerceptions Satisfaction Index (iPSI) helps
companies obtain a clear understanding of the key issues impacting
satisfaction; purchase intent, transaction abandonment, customer
loyalty and the likelihood customers will refer friends and
associates to the site.
The TSX Venture Exchange does not accept responsibility for the
adequacy or accuracy of this press release.
Media information: Jonathan Levitt Vice-President Marketing
iPerceptions Inc. Tel: 514-488-3600 Fax: 514-484-2600 Investor
information: Jerry Tarasofsky Chief Executive Officer iPerceptions
Inc. Tel: 514-488-3600 Fax: 514-484-2600 Martin Faucher Chief
Financial Officer iPerceptions Inc. Tel : 514-488-3600 Fax:
514-484-2600
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