Comino PLC - Contract Awarded to Subsid.
April 26 1999 - 2:45AM
UK Regulatory
RNS No 1790x
COMINO PLC
26 April 1999
COMINO PLC: CONTRACT GAIN
ISE Subsidiary wins #750,000 Swale Housing Association Contract
Comino plc, the supplier of software based business solutions for the social
housing, local authority and pensions sectors, announces that its ISE
subsidiary has won a contract worth over #750,000 from Swale Housing
Association ("Swale"), in which it will work in partnership to create the
infrastructure for a responsive, customer focused service.
ISE, based in Leeds, will provide Swale with a comprehensive package including
telecommunications systems, workflow software, a new IT environment, mobile
voice and data communications, a state of the art customer service centre and
electronic document storage and management.
The new arrangements will enable agents working at the Customer Service Centre
to resolve 75% of queries on initial contact. Freed up from paperwork and
incoming calls, empowered, experienced staff will be able to spend more time
making face-to-face contact with customers. The Customer Service Centre will
go live using a combination of the latest telephony and computer technologies
- state of the art Microsoft technology from ISE, ensuring future expansion
can be easily accommodated.
While enabling the optimum service to Swale's existing customers, the
arrangements provide the infrastructure to extend the scope of service
provision to outside organisations.
Stephen Howlett, Chief Executive of Swale Housing Association, comments:
"This investment follows lengthy and detailed customer research. Enabling
technology means we can free up staff to spend more time face-to-face with our
customers, and that is what our customers want."
For further information contact:
Garth Selvey, Chief Executive, Comino plc Tel: 01628 525 433
Editor's notes:
1. ISE specialises in providing processed business solutions to pension
schemes, social housing and local government.
2. ISE's origins lie in electronic document management, in which it has
installed many high performance, volume systems. Its recent success is
attributable to 'Workflow' software which allows organisations to define
businesses processes and systematically ensure their timely completion -
in short, to deliver the right service at the right time to customers.
END
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