Innovature BPO is the first integrated outsourcing provider
from Vietnam. During 10 years, our
dedicated and talented teams have provided various services,
including Finance and Accounting, Business Intelligence and
Analytical, and Customer Services for global clients. With a decade
of growth, we've built strong relationships with clients in
multiple industries, such as IT Staffing, Software, Car/ Life
Insurance, Animal Hospital, and more.
HO CHI
MINH CITY, Vietnam, April 24,
2024 /PRNewswire/ -- Innovature BPO was honored with
the two Silver Trophies of the 18th Stevie Awards announcement in
Las Vegas, Nevada, USA on
April 12, 2024.
Silver Award in Front-Line Customer Service Team of the Year
Silver Award in the Use of Data & Analytics in Customer
Service
Details of the Achievements
Front-Line Customer Service Team of the Year:
For this award, we've significantly enhanced the customer
service function for a small US-based charity event organizer. We
reduced complaint rates to 0.1% and increased email and data
processing performance by 200%, turning the service into a
profitable venture that doubled the client's sales revenue. These
improvements demonstrate our commitment to exceeding client
expectations with effective and innovative strategies.
Use of Data & Analytics in Customer
Service:
For this recognition, our initial team of five quickly expanded
to 30 members within five months, processing 20 times the initial
volume of documents from various international sources. This rapid
expansion positioned us as a top provider, consistently earning
excellent feedback from the client. To support our growth and
enhance service capabilities, we implemented an automated reporting
system with ETL, Data Warehouse, and Dashboards. This enhancement
significantly boosted our processing speed and accuracy, improving
decision-making and overall service effectiveness.
Comments from the CEO
Thuy Doan, CEO and Founder
of Innovature BPO, commented, "These awards recognize our
team's dedication to excellence and innovation in customer service
and our strategic use of data analytics. We are proud to stand as a
benchmark in the industry, demonstrating that our efforts
contribute to the shared services activities of our clients,
helping them bridging the skills gap of all regions in the
world."
About the Stevie Awards
The Stevie Awards for Sales & Customer Service are the
world's top honors for customer service, contact center, business
development, and sales professionals. Stevie Awards competitions
receive more than 12,000 entries annually from organizations in
more than 70 nations. Winning these awards places Innovature BPO
among the elite for achieving high standards of performance in a
highly competitive global marketplace.
About Innovature
In our 10 years of operation, Innovature has been a proud
partner of more than 50 clients from multiple industries such as IT
Staffing, Software, Insurance, Veterinarian, Ecommerce and Fashion
and in North America and APEC
region. Our vision is to enable clients to become high-performance
businesses and create long-term relationship by helping drive
productivity and efficiency while delivering measurable results.
Our headquarter is located in Ho Chi Minh
City, Vietnam and our two branches are in Cebu City,
Philippines and Texas, USA.
Press Contact:
Ella Nguyen
+84 918705429
http://innovatureinc.com
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SOURCE Innovature