UpdatePromise integrates its advanced Consumer Experience
Management System (CEMS)™ with Mitchell ServiceLink to enhance
communication and customer engagement in the collision repair
process.
CHINO, Calif., Sept. 12, 2024 /PRNewswire/ -- UpdatePromise, a
pioneer in automotive and customer experience solutions, is excited
to announce its latest collaboration with Mitchell, an Enlyte
company and a leading technology and information provider for the
Property & Casualty (P&C) claims and Collision Repair
industries. This strategic partnership introduces Mitchell
ServiceLink powered by UpdatePromise, an innovative solution
designed to streamline vehicle repair communication and enhance
customer satisfaction.
The integration allows collision repair facilities to utilize
Mitchell's platform to send automated vehicle repair status updates
via email or text, directly engaging policyholders with timely and
preferred communication methods. Additionally, the solution
provides a comprehensive post-repair satisfaction survey tool that
enables repair facilities to gather valuable customer feedback
instantly and respond proactively to any negative experiences.
"At UpdatePromise, we are dedicated to elevating the customer
experience by providing tools that foster transparency and trust
between collision repairers, insurers, and their customers," said
Curtis Nixon, President and CEO of
UpdatePromise. "Our collaboration with Mitchell allows us to merge
our best-in-class consumer experience solution with their
cutting-edge technology, ensuring a seamless, digital-first
interaction throughout the repair journey."
As consumer expectations continue to evolve, this partnership
leverages the strengths of both companies to set a new benchmark in
customer engagement within the automotive service sector. Drawing
on UpdatePromise's extensive experience across multiple Original
Equipment Manufacturers (OEMs) and Mitchell's innovative platform,
Mitchell ServiceLink powered by UpdatePromise is poised to
transform how collision repair facilities and insurers connect with
their customers.
"Today's policyholders are looking for more than just a vehicle
restored to pre-accident condition; they want real-time updates and
the assurance that their feedback is heard," added Jack Rozint, Senior Vice President of Repair
Sales at Mitchell. "With UpdatePromise's expertise, we are
equipping collision facilities with the tools needed to meet these
demands and improve overall customer satisfaction."
Currently, Mitchell ServiceLink powered by UpdatePromise is
undergoing field testing at select locations, with plans for
broader availability in the near future.
About UpdatePromise
Founded in 2009 and headquartered in Chino, Calif., UpdatePromise is a leading SaaS
company specializing in innovative consumer experience management
systems tailored for the automotive and related industries. The
company's platform not only optimizes operations but also enhances
customer communication, reflecting its commitment to delivering
user-friendly and impactful solutions. With a relentless focus on
exceeding customer expectations, UpdatePromise remains a catalyst
for positive change in the automotive service landscape.
About Mitchell International
Based in San Diego, Calif.,
Mitchell International, Inc. offers smart technology solutions and
services to the auto insurance, collision repair, disability, and
workers' compensation industries. Utilizing deep industry
expertise, connections within the insurance ecosystem, and advanced
technologies such as artificial intelligence and cloud-based
solutions, Mitchell supports its clients in navigating today's
rapidly changing environment.
For the latest updates and industry insights from UpdatePromise
and Mitchell, follow us on LinkedIn @UpdatePromise and
@Mitchell_Intl.
Contact Information:
Email: info@corp.updatepromise.com
Website: www.updatepromise.com
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SOURCE UpdatePromise