Epicor(R) Retail Enterprise Store Central Addresses Multi-Channel Retail Transaction Requirements
January 11 2011 - 7:30AM
Marketwired
NRF 2011, Booth 2105 - Epicor Software Corporation (NASDAQ: EPIC),
a leading provider of enterprise business software solutions to the
midmarket and Global 1000 companies, today introduced Epicor Retail
Enterprise Store Central, providing powerful functionality to
address the complex transaction requirements of today's
multi-channel retail enterprise.
Through a unique multi-channel transaction adapter, Enterprise
Store Central simplifies retailers' daunting task of enabling the
full spectrum of POS and enterprise sales functions across stores
and channels, so retailers can more effectively manage transactions
and customer engagement. Serving as a single integration point for
transaction "basket" logic, the adapter integrates data from all
channels -- blending the e-commerce and brick-and-mortar experience
like never before for simplified shopping and streamlined
information management.
This approach solves a common issue. Until now, retailers doing
business in store and online had to choose -- a POS system that's
strong in retail transactions, or one that was well equipped to
handle Web transactions and all that entails, such as sending
notifications to online shoppers when a product is shipped and/or
calculating shipping charges. Many retailers soon found the only
answer was to deploy separate POS platforms -- one for in-store and
another for Web/online, doubling the management overhead and
preventing retailers from providing a unified customer
experience.
"Point of Sale systems should be an enabler to today's
multi-channel retail enterprise, not hinder their progress," said
Randy Tofteland, executive vice president, retail software for
Epicor. "When a consumer wants to return an item in store that they
originally purchased online, they don't care that the transaction
engines behind those two channels are different -- each with
limitations. They want a seamless shopping experience across that
brand. Epicor Retail Enterprise Store Central and the powerful
Epicor Retail Store 6.3 Point of Sale solution enable streamlined
POS transactions across all channels -- eliminating headaches for
both retailers and consumers."
Enterprise Store Central relies on powerful Microsoft technology
components to provide the requisite transaction scalability, and
support data reporting and analysis. The latter enables retailers
to transmit data in real time to ensure accurate inventory
information and pricing information across all channels. Addressing
the need for up-to-the-minute sales transaction data, a transaction
"trickle" feature provides real-time feeds to sales audit programs,
central feeds to Epicor Retail Enterprise Selling and central,
real-time electronic journals. An enterprise-level SQL Server
Analysis Services-based tool provides pre-audited data for near
real-time reporting and the ability to dynamically analyze data and
export into Microsoft Excel, so retailers can track transaction
trends to guide decision making.
Enterprise Store Central also simplifies configuration,
administration, and monitoring of POS devices. A store
administration interface supports centralized configuration
management and provides visibility into "who" needs "what"
configured. Central monitoring functionality helps retailers ensure
the health of their POS hardware, via alert and log enhancements
and integration to IBM's RMA/Director monitoring solution.
Enterprise Store Central also provides the engine for digital
receipts. Retail associates can now be prompted to offer customers
traditional paper receipts, digital receipts, or both. Providing
convenience for both the retailer and shopper, digital receipts can
be easily tracked, stored and provide cost savings by reducing the
reliance on expensive consumables such as ink and receipt paper.
Returns are simplified as the electronic transaction can be stored,
searched for and easily retrieved -- either from the register or
via the customer's email files.
For more information about Epicor's retail POS software and
Enterprise Store Central visit the Company's Web site at
http://www.epicor.com/Solutions/Pages/Point-of-Sale.aspx.
Today, many of the world's leading retailers utilize Epicor
Retail solutions and services to become more profitable, productive
and competitive. Epicor's solutions work with the Microsoft .NET
Framework to improve business operations and meet the evolving
merchandise and service expectations of today's cross-channel
shoppers. Epicor delivers comprehensive retail management solutions
to enterprises in all tiers -- from regional chains to multichannel
global brands. Retail customers include hundreds of marquee names,
from AĆ©ropostale, American Eagle Outfitters, and Ann Taylor to
Zales and Zumiez. Epicor employs more than 800 employees in
retail-focused operations.
About Epicor Software Corporation
Epicor Software is a global leader delivering business software
solutions to the manufacturing, distribution, retail, hospitality
and services industries. With 20,000 customers in over 150
countries, Epicor provides integrated enterprise resource planning
(ERP), customer relationship management (CRM), supply chain
management (SCM) and enterprise retail software solutions that
enable companies to drive increased efficiency and improve
profitability. Founded in 1984, Epicor takes pride in more than 25
years of technology innovation delivering business solutions that
provide the scalability and flexibility businesses need to build
competitive advantage. Epicor provides a comprehensive range of
services with a single point of accountability that promotes rapid
return on investment and low total cost of ownership, whether
operating business on a local, regional or global scale. The
Company's worldwide headquarters are located in Irvine, California
with offices and affiliates around the world. For more information,
visit www.epicor.com.
Epicor is a registered trademark of Epicor Software Corporation.
Other trademarks referenced are the property of their respective
owners. The product and service offerings depicted in this document
are produced by Epicor Software Corporation.
Contact: Lisa Preuss Director, Public Relations Epicor Software
Corporation 949/585-4235 lpreuss@epicor.com Erin Lutz Lutz PR (on
behalf of Epicor) 949/293-1055 erinlutz@cox.net Damon Wright Vice
President, Investor Relations Epicor Software Corporation
949/585-4509 dswright@epicor.com
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