EXL Renews its Strategic Partnership with Centrica
August 11 2020 - 9:00AM
EXL [NASDAQ: EXLS], a leading operations management and analytics
company, today announced a five-year contract extension to continue
providing a comprehensive suite of services and solutions to
Centrica. EXL will leverage domain, digital and analytics
capabilities to deliver better business insights and help Centrica
increase efficiency and improve customer experience.
Matthew Egan, Operations Director, British Gas, stated, “We are
pleased to announce continuation of our strategic partnership with
EXL to transform our operations. Our agile teams are already
bringing it all to life by using advanced analytics, intelligent
processing and robotic process automation along with an operating
model that focuses on customer-centricity. We look forward to
continuing to innovate and drive new transformation projects
together with EXL designed to reinvent our operations.”
As part of its deep transformation capabilities, EXL leverages
its proprietary Management Information Assistant [MIA], a
search-based business intelligence tool that uses Natural Language
Processing algorithms to extract and display information using
powerful visualizations. This helps leaders to manage human and
digital workforces through a single Digital Command Centre by
understanding how strategy changes impact customer outcomes and
business KPIs through embedded analytics, data aggregation and
visualization.
“Our relationship with Centrica is a great example of what two
organisations can achieve in a long-term, sustained collaboration
that’s focused on driving customer and business outcomes,” said
Pavan Bagai, President and Chief Operating Officer, EXL. “Centrica
chose to consolidate its relationship with EXL because of our
ability to orchestrate people, technology and advanced analytics to
deliver tangible results, as well as our deep understanding of
their culture, operations and business goals. We value this
partnership of over 15 years and are delighted to continue on this
transformational journey for Centrica.”
About Centrica Centrica is a leading
international energy services and solutions provider focused on
satisfying the changing needs of our customers and enabling the
transition to a lower carbon future. For more information, visit
www.centrica.com
About EXL EXL (NASDAQ: EXLS) is a leading
operations management and analytics company that helps our clients
build and grow sustainable businesses. By orchestrating our domain
expertise, data, analytics and digital technology, we look deeper
to design and manage agile, customer-centric operating models to
improve global operations, drive profitability, enhance customer
satisfaction, increase data-driven insights, and manage risk and
compliance. Headquartered in New York, EXL has more than 32,800
professionals in locations throughout the United States, the UK,
Europe, India, the Philippines, Colombia, Australia and South
Africa. EXL serves multiple industries including insurance,
healthcare, banking and financial services, utilities, travel,
transportation and logistics, media and retail, among others. For
more information, visit www.exlservice.com
Media - Europe, India and APACShailendra
SinghVice President Corporate
Communications+91-98104-76075shailendra.singh@exlservice.com
Media - USMichael SherrillVice President
Marketing646-419-0778michael.sherrill@exlservice.com
Investor RelationsSteven N. BarlowVice
President Investor
Relations212-624-5913steven.barlow@exlservice.com
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