RCN New York Commended by NY Public Service Commission for Providing Excellent Local Exchange Phone Service
July 20 2010 - 10:06AM
Marketwired
RCN (NASDAQ: RCNI), a local provider of all-digital television,
high speed Internet and voice services, has been commended for the
11th consecutive year by the New York State Public Service
Commission (NYPSC)for the excellent level of service provided to
customers in 2009.
"Every day we do our best to bring added value to the services
we provide, while living up to the customer service standards that
are based on the NYPSC's recognition," said Tony Ontiveros, vice
president and general manager of RCN-New York. "I'm delighted that
the NYPSC has chosen again to recognize our improvement and
performance year after year since 1999. And I'd like to acknowledge
my pride in our market employees for their commitment and tireless
efforts."
Commendations are based on two measurements: Customer Trouble
Report Rate (CTRR) and PSC Complaint Rate, and achievement of
incentive plan targets on these two measurements. This is the 21st
consecutive year the Commission has awarded commendations.
"We take our commitment to providing the best customer
experience possible very seriously," Ontiveros added.
"Additionally, we strive to be a good corporate citizen in the
communities we serve. For example, through our partnership with the
Nautica NYC Triathlon, which was held on Sunday, we are proud to
have recently raised $3,500 for two deserving nonprofit partners,
Charity: Water and Veterans Across America."
RCN is also involved in numerous summer activities in New York
City and is sponsoring the NYC Swim's 2010 summer swim series, am
New York's movie nights on the Hudson and the Hong Kong Dragon Boat
Festival.
About RCN Corporation RCN Corporation
(NASDAQ: RCNI), http://www.rcn.com, is a competitive broadband
services provider delivering all-digital and high definition video,
high-speed internet and premium voice services to residential and
small-medium business customers under the brand names of RCN and
RCN Business Services, respectively. In addition, through its RCN
Metro Optical Networks business unit, RCN delivers fiber-based
high-capacity data transport services to large commercial
customers, primarily large enterprises and carriers, targeting the
metropolitan central business districts in the company's geographic
markets. RCN's primary service areas include Washington, D.C.,
Philadelphia, Lehigh Valley (PA), New York City, Boston and
Chicago. (RCNI-G)
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Contacts: Lisa Barder RCN Corporation (215) 355-7175
Lisa.Barder@rcn.net Michele Murphy RCN Corporation (703) 434-8471
Michele.Murphy@rcn.net
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