PRESS RELEASE
Ooma and TalkdeskBring
Best-in-Class Contact Center Platform to Ooma
Enterprise Customers
Sunnyvale, CA – Wednesday, August 22, 2018 –
Ooma, Inc., a smart communications platform for businesses and
consumers, today announced that Ooma Enterprise will integrate the
best-in-class Talkdesk contact center platform into its
award-winning business phone solution.
Ooma Enterprise (www.ooma.com/enterprise/) is a highly
customizable and scalable unified-communications-as-a-service
(UCaaS) offering for mid-sized and large enterprises. Providing a
globally distributed, highly reliable architecture and an API-first
design, Ooma Enterprise is the communications engine for customers
such as Slack, Grafana and Optimizely. Ooma Enterprise features
include custom app integrations, advanced call analytics, desktop
and mobile apps, team chat, and more. By combining Ooma Enterprise
and Talkdesk, customers are able to engage with a single vendor to
implement bespoke solutions for communications and contact center
needs.
San Francisco-based Talkdesk (www.talkdesk.com) powers customer
interactions for more than 1,400 innovative enterprises around the
world with thousands of seats, including IBM, Acxiom and Zumiez.
Benefits of the Talkdesk solution for Ooma Enterprise customers
include:
● Seamlessly
Connected – Delivers personalized customer experiences by
leveraging over 50 out-of-the-box integrations including Salesforce
and ServiceNow, plus open APIs that enable integration across an
organization’s entire ecosystem.
● Endlessly
Adaptable – Satisfies rapidly-changing customer
expectations with a nimble platform. Organizations can quickly
design interactive voice responses (IVRs), configure routing flows,
add agents and provision numbers with clicks, not
code.
● Enterprise
Class – Global, reliable, scalable and secure. The
microservices API-driven architecture gives the flexibility to
serve customers anywhere, on any device and through any
channel.
● Powerfully
Simple – Easy to implement and easy to use.
Talkdesk will also add Ooma Enterprise to its Talkdesk
AppConnect store at www.talkdesk.com/appconnect/. As the world’s
first enterprise app store, Talkdesk AppConnect unites
best-in-breed software to redefine the way businesses integrate
their call center platform, facilitating every step of the process,
from discovery to purchase.
“I’m delighted to welcome Ooma Enterprise to Talkdesk’s reseller
partner program and our world-class partner ecosystem,” said Tiago
Paiva, CEO of Talkdesk. “Ooma shares our commitment to giving
customers simple yet powerful tools to build the solutions they
want, rather than be forced to swallow overpriced, fixed platforms
that don’t always meet their needs.”
Eric Stang, chief executive officer of Ooma, said, “One in ten
UCaaS users in an organization works in a contact center, either
serving external customers or employees through departments such as
information technology or human resources. That’s why we’re excited
to offer the category leading Talkdesk platform to Ooma Enterprise
customers.”
About Ooma, Inc.
Ooma (NYSE: OOMA) creates powerful connected experiences for
businesses and consumers, delivered from its smart cloud-based SaaS
platform. For businesses of all sizes, Ooma provides advanced voice
and collaboration features that are flexible and scalable. For
consumers, Ooma provides PureVoice HD voice quality, advanced
functionality and integration with their mobile devices. Ooma’s
groundbreaking home security solution delivers a full range of
wireless security sensors and a smart video camera, putting
consumers in charge of protecting their homes. Learn more at
www.ooma.com.
Ooma, PureVoice HD and the Ooma logo are trademarks of Ooma,
Inc. All other company and product names may be trademarks of the
respective companies with which they are associated. The detailed
terms and conditions of Ooma's products, services, and support are
fully set forth in the Terms and Conditions, available online under
the "legal" tab on the bottom navigation bar of the Ooma
Website.
MEDIA CONTACT:Mike Langberg at
Oomamike.langberg@ooma.com650-566-6693
INVESTOR CONTACT:Matt Robison at
Oomamatt.robison@ooma.com415-661-0470
Ooma, Inc., a smart communications platform for businesses and
consumers, today announced that Ooma Enterprise will integrate the
best-in-class Talkdesk contact center platform into its
award-winning business phone solution.
Ooma Enterprise (www.ooma.com/enterprise/) is a highly
customizable and scalable unified-communications-as-a-service
(UCaaS) offering for mid-sized and large enterprises. Providing a
globally distributed, highly reliable architecture and an API-first
design, Ooma Enterprise is the communications engine for customers
such as Slack, Grafana and Optimizely. Ooma Enterprise features
include custom app integrations, advanced call analytics, desktop
and mobile apps, team chat, and more. By combining Ooma Enterprise
and Talkdesk, customers are able to engage with a single vendor to
implement bespoke solutions for communications and contact center
needs.
San Francisco-based Talkdesk (www.talkdesk.com) powers customer
interactions for more than 1,400 innovative enterprises around the
world with thousands of seats, including IBM, Acxiom and Zumiez.
Benefits of the Talkdesk solution for Ooma Enterprise customers
include:
- Seamlessly Connected –
Delivers personalized customer experiences by leveraging over 50
out-of-the-box integrations including Salesforce and ServiceNow,
plus open APIs that enable integration across an organization’s
entire ecosystem.
- Endlessly Adaptable –
Satisfies rapidly-changing customer expectations with a nimble
platform. Organizations can quickly design interactive voice
responses (IVRs), configure routing flows, add agents and provision
numbers with clicks, not code.
- Enterprise Class – Global,
reliable, scalable and secure. The microservices API-driven
architecture gives the flexibility to serve customers anywhere, on
any device and through any channel.
- Powerfully Simple – Easy to
implement and easy to use.
Talkdesk will also add Ooma Enterprise to its Talkdesk
AppConnect store at www.talkdesk.com/appconnect/. As the world’s
first enterprise app store, Talkdesk AppConnect unites
best-in-breed software to redefine the way businesses integrate
their call center platform, facilitating every step of the process,
from discovery to purchase.
“I’m delighted to welcome Ooma Enterprise to Talkdesk’s reseller
partner program and our world-class partner ecosystem,” said Tiago
Paiva, CEO of Talkdesk. “Ooma shares our commitment to giving
customers simple yet powerful tools to build the solutions they
want, rather than be forced to swallow overpriced, fixed platforms
that don’t always meet their needs.”
Eric Stang, chief executive officer of Ooma, said, “One in ten
UCaaS users in an organization works in a contact center, either
serving external customers or employees through departments such as
information technology or human resources. That’s why we’re excited
to offer the category leading Talkdesk platform to Ooma Enterprise
customers.”
About Ooma, Inc.Ooma (NYSE:
OOMA) creates powerful connected experiences for businesses and
consumers, delivered from its smart cloud-based SaaS platform. For
businesses of all sizes, Ooma provides advanced voice and
collaboration features that are flexible and scalable. For
consumers, Ooma provides PureVoice HD voice quality, advanced
functionality and integration with their mobile devices. Ooma’s
groundbreaking home security solution delivers a full range of
wireless security sensors and a smart video camera, putting
consumers in charge of protecting their homes. Learn more at
www.ooma.com.
Ooma, PureVoice HD and the Ooma logo are trademarks of Ooma,
Inc. All other company and product names may be trademarks of the
respective companies with which they are associated. The detailed
terms and conditions of Ooma's products, services, and support are
fully set forth in the Terms and Conditions, available online under
the "legal" tab on the bottom navigation bar of the Ooma
Website.
MEDIA CONTACT:Mike Langberg at
Oomamike.langberg@ooma.com650-566-6693
INVESTOR CONTACT:Matt Robison at
Oomamatt.robison@ooma.com415-661-0470
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