45,000 square foot office at HITEC City,
Hyderabad will also serve as its entry point to the Indian market
and digital innovation hub
TDCX, Inc. (“TDCX” or the “Company”) (NYSE: TDCX), a high-growth
digital customer experience (CX) solutions provider for technology
and blue-chip companies, today announced the launch of its
operations in India. The move is part of TDCX’s strategy to expand
its geographic coverage, thereby enabling it to better serve client
needs through a mix of different locations.
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TDCX has set up a 45,000 square foot
office at Sky View 20, located within the heart of the Hyderabad
Information Technology and Engineering Consultancy City (“HITEC
City”), a technology hub that is home to leading multinational and
innovative companies. (Photo: Business Wire)
TDCX has set up a 45,000 square foot office at Sky View 20,
located within the heart of the Hyderabad Information Technology
and Engineering Consultancy City (“HITEC City”), a technology hub
that is home to leading multinational and innovative companies.
The outsourced CX services market that was valued at USD 80.3
billion in 2020 is expected to reach USD 100.4 billion by 20251.
TDCX’s Indian site complements its wide footprint of delivery
centers across Asia, parts of Europe and a Latin America site to
serve domestic, regional and global markets. In addition to serving
India’s fast-growing domestic market, the site reinforces TDCX’s
ability to serve the global English market through a mix of
offshore and nearshore locations.
Mr. Byron Fernandez, Group Chief Information Officer and
Executive Vice President, Malaysia and India, said, “The
accelerated pace of digitalization coupled with advancements in
artificial intelligence solutions and the expectation for fully
integrated multichannel touchpoints are some of the factors driving
the growth of the CX market.
“In line with these trends, brands are increasingly looking
towards specialist providers, such as TDCX, to provide the customer
experience management expertise, resources and technology needed to
deliver high customer satisfaction that builds brand preference and
loyalty. By taking this approach, brands not only satisfy their
customers' requirements but free themselves from the complexities
of hiring and training staff, innovating their CX solutions and
maintaining the campus.
“India has long been known for its advantages as an outsourced
market, both from a talent and cost perspective. Our latest
location in India adds to our existing capabilities and enables us
to help clients optimize their CX strategy and achieve their goals
more quickly and efficiently,” Mr. Fernandez said.
Hyderabad site to help fuel TDCX’s digital ambitions
As an enabler of the digital economy, technology forms a key
pillar in the way TDCX delivers high-value services to its clients.
Through its office in Hyderabad, it aims to attract more
technologists to develop innovative solutions that enhance the end
user experience and drive better business outcomes.
Mr. Fernandez said, “Given Hyderabad’s immense talent and
advantages as an IT Hub, we chose to base our India operations out
of the city. We are looking to hire technologists with expertise in
Frontend, UI / UX, Angular and React JS, Full stack and other
emerging technologies. The team at Hyderabad will help to develop
and to maintain software products that enable us to gain deeper
insights into customer behavior and preferences and turn those
insights into tangible outcomes for our clients”.
In determining the location of its Hyderabad office, TDCX also
ensured that it was in a space that promoted employee health and
wellbeing. The building where TDCX’s office is located incorporates
abundant greenery, natural light, and optimized air circulation and
is LEED Gold and International WELL Building Institute certified,
making for a welcoming, productive and inspiring work
environment.
About TDCX Inc.
Singapore-headquartered TDCX provides transformative digital CX
solutions, enabling world-leading and disruptive brands to acquire
new customers, to build customer loyalty and to protect their
online communities.
TDCX helps clients achieve their customer experience aspirations
by harnessing technology, human intelligence and its global
footprint. It serves clients in fintech, gaming, technology, home
sharing and travel, digital advertising and social media, streaming
and e-commerce. TDCX’s expertise and strong footprint in Asia has
made it a trusted partner for clients, particularly high-growth,
new economy companies, looking to tap the region’s growth
potential.
TDCX’s commitment to delivering positive outcomes for our
clients extends to its role as a responsible corporate citizen. Its
Corporate Social Responsibility program focuses on positively
transforming the lives of its people, its communities and the
environment.
TDCX employs more than 14,000 employees across 26 campuses
globally, specifically Singapore, Malaysia, Thailand, Philippines,
Mainland China, Hong Kong, South Korea, Japan, India, Romania,
Spain and Colombia. For more information, please visit
www.tdcx.com.
___________________________
1 Source: Frost & Sullivan
View source
version on businesswire.com: https://www.businesswire.com/news/home/20220421005083/en/
Eunice Seow, Eunice.seow@tdcx.com, +65 8432 8388
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