Northeast Utilities Selects Centergistic Solutions' AgentView(R) Enterprise 4.0 for New Hampshire Call Center Facility
October 07 2005 - 10:00AM
Business Wire
Northeast Utilities, New England's largest energy delivery system,
has selected Centergistic Solutions' (OTCBB:CGSO) AgentView(R)
Enterprise 4.0, to provide real-time performance metrics for their
Manchester, N.H., contact center. Northeast Utilities has been a
Centergistic client since 1999, with AgentView Enterprise already
installed and running in their Connecticut facility. About
AgentView AgentView Enterprise is a real-time performance
management system that collects and combines key data from any data
source in the contact center. AgentView allows the user to create
performance indicators that can be published to virtually any
system, such as the desktop, plasma, readerboards, TV monitors and
to the Web for 24/7 global access. About Northeast Utilities
Northeast Utilities provides reliable, reasonably priced
electricity, gas, and energy services in the northeastern United
States. A Fortune 500 diversified energy company with regulated and
competitive subsidiaries, Northeast Utilities provides "energy for
a changing world." About Centergistic Solutions Centergistic
Solutions provides an award-winning family of enterprise
performance management software solutions for today's dynamic
contact center environment. Our flagship product, AgentView
Enterprise is installed in over 3,000 contact centers throughout
the world, helping managers improve the efficiency and
effectiveness of the contact center. Centergistic Solutions has
headquarters in Orange with offices throughout the world. This
release includes forward-looking statements within the meaning of
Section 27A of the Securities Act of 1933 and Section 27E of the
Securities Exchange Act of 1934. Statements contained in this
release that are not historical facts may be deemed to be
forward-looking statements. Investors are cautioned that
forward-looking statements are inherently uncertain. Actual
performance and results may differ materially from that projected
or suggested herein due to certain risks and uncertainties
including, without limitation, ability to obtain financing and
regulatory and shareholder approvals for anticipated actions.
Further information about such risks and uncertainties can be found
in the company's filings with the Securities and Exchange
Commission.
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