BT AgentView® Enterprise Users Now Supported in the U.K. Directly Through Centergistic Solutions
February 11 2011 - 3:00AM
Business Wire
As of February 1st, 2011, users of AgentView wallboards through
BT are no longer receiving manufacturer-backed support from BT. The
AgentView support contract expired on February 1st, 2011, as Symon
Dacon, BT distributor, did not renew. The Centergistic U.K. support
office can now handle direct support for all AgentView wallboards
and can be reached through support@centergistic.co.uk or by calling
+44 (0)8444 121990.
Centergistic's AgentView wallboard systems have been installed
through BT in Avaya, Nortel (now Aura) Aspect and Cisco call
centers since the early 1990s. “We are committed to the loyal base
of AgentView wallboard users within BT and make ourselves available
to support any and all BT customers to keep their AgentView systems
in excellent working order,” said Ram Iyer, President of
Centergistic. “AgentView has a reputation for virtually peerless
performance and ease of installation and use. Currently work is in
progress for Version 6 of the software. Fortunately for BT
AgentView users, we have one of the most knowledgeable AgentView
support experts, located right here in the U.K.,” he said.
AgentView is a real time performance management software
solution, creating key call center metrics that can be sent to
reader boards, call center displays, agent desktops and wireless
devices such as iPhones. AgentView works with all Avaya, Nortel
(now Aura), Genesys, Cisco and Aspect (including the Rockwell
Spectrum and Concerto ePro) ACDs. Several new enhancements are
anticipated with version 6.0 of AgentView, including support for
Windows 2008 and MSSQL2008. AgentView is browser-based and
centrally administered, making it easy to navigate from the
desktop, without having to physically access the server. Features
include the new DashView™ HD real time display solution, enabling
graphics, backgrounds and gauges to easily be inserted via
Wizard-based help screens.
About Centergistic Solutions
Centergistic Solutions provides Goal Achieving Metrics™ for
today’s dynamic contact center environment. The performance
management software that delivers Goal Achieving Metrics, AgentView
Enterprise®, has enabled it to transcend the contact center
environment and provide call center performance metrics as well as
business intelligence. AgentView real time contact center
performance management systems are currently installed in over
3,500 contact centers worldwide. Centergistic is headquartered in
Irvine, CA, with offices in the U.K. and Mexico City.
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