Spain        11,896       14,366        26,717          510          434           551 
Other        18,718       19,729        39,808          990        1,093         1,084 
 
            162,909      172,101       346,136       49,477       53,158        53,620 
 
   4      Exceptional items 
 
                                6 months ended 30 June 2012   6 months ended 30 June 2011  Year ended 31 December 2011 
                                                    GBP'000                       GBP'000                      GBP'000 
                                                (Unaudited)                   (Unaudited)                    (Audited) 
 
Customer redress and 
 associated costs                                     7,495                           547                       16,892 
Restructuring costs                                   4,097                             -                            - 
Legacy scheme share based 
 payments                                               196                           802                        1,167 
 
Total exceptional items                              11,788                         1,349                       18,059 
 

The GBP7,495,000 customer redress and associated costs in the six month period relate to the further costs required to compensate customers and other costs associated with the customer redress exercise.

The GBP4,097,000 restructuring costs in the six month period relate to redundancy programmes and associated costs across the Group, the majority of which is in the UK as announced in the 2011 Annual Report and Accounts.

The tax credit arising in respect of these items is GBP2,851,000 (H1 2011: GBP345,000).

   5      Taxation 

Tax for the six month period is charged at 34.6% (six months ended 30 June 2011: 31.0%; year ended 31 December 2011: 36.2%), representing the best estimate of the average effective tax rate expected for the full year, applied to the pre-tax income of the six month period.

   6      Dividends 
 
                                6 months ended 30 June 2012   6 months ended 30 June 2011  Year ended 31 December 2011 
                                                    GBP'000                       GBP'000                      GBP'000 
                                                (Unaudited)                   (Unaudited)                    (Audited) 
 
Interim dividend for the year 
 ended 31 December 2011 of 
 2.42 pence                                               -                             -                        4,149 
Final dividend for the year 
 ended 31 December 2011 of 
 nil pence (2010: 5.12 pence)                             -                         8,776                        8,776 
 
Amounts recognised as 
 distributions to equity 
 holders in the period                                    -                         8,776                       12,925 
 

The Directors have not proposed an interim dividend for 2012.

   7      Earnings per share 

Basic and diluted earnings per share have been calculated in accordance with IAS 33 "Earnings per Share". Underlying earnings per share have also been presented in order to give a better understanding of the performance of the business.

 
                                                                                            6 months    Year ended 
                                                                     6 months ended         ended 30   31 December 
                                                                       30 June 2012        June 2011          2011 
                                                                        (Unaudited)      (Unaudited)     (Audited) 
     Earnings                                                               GBP'000          GBP'000       GBP'000 
 
 Earnings for the purposes of basic and diluted earnings 
  per share                                                                   4,535           15,969        18,215 
 
 Customer redress and associated costs (net of 
  tax)                                                                        5,659              402        12,976 
 Restructuring costs (net of tax)                                             3,082                -             - 
 Legacy scheme share based payments (net of tax)                                196              592         1,167 
 
 Earnings for the purposes of underlying basic and diluted 
  earnings per share                                                         13,472           16,963        32,358 
 
     Number of 
     shares                                                                  Number           Number        Number 
                                                                        (thousands)      (thousands)   (thousands) 
 
 Weighted average number of ordinary shares for the purposes of 
  basic earnings per share                                                  171,439          170,990       171,210 
 Effect of dilutive potential ordinary shares: share 
  options                                                                     3,112            1,959           787 
 
 Weighted average number of ordinary shares for the purposes of 
  diluted earnings per share                                                174,551          172,949       171,997 
 
     Earnings per 
     share                                                                    Pence            Pence         Pence 
                                                                        (Unaudited)      (Unaudited)     (Audited) 
     Basic and diluted earnings per share from continuing 
     operations: 
   Basic shares                                                                2.65             9.34         10.64 
   Diluted shares                                                              2.60             9.23         10.59 
     Basic and diluted underlying earnings per share from continuing operations: 
   Basic shares                                                                7.86             9.92         18.90 
   Diluted shares                                                              7.72             9.81         18.81 
 
 
 
   8      Tangible and intangible assets 
 
                                            Goodwill  Other intangible assets  Property, plant and equipment     Total 
                                             GBP'000                  GBP'000                        GBP'000   GBP'000 
 Six months ended 30 June 2012 (Unaudited) 
 
Carrying amount at 1 January 2012             16,521                   22,626                         14,473    53,620 
 
Additions                                          -                    1,360                            687     2,047 
Disposals                                          -                     (64)                            (2)      (66) 
Depreciation / amortisation                        -                  (4,458)                        (1,543)   (6,001) 
Exchange adjustments                           (159)                       11                             25     (123) 
 
Carrying amount at 30 June 2012               16,362                   19,475                         13,640    49,477 
 
Six months ended 30 June 2011 (Unaudited) 
 
Carrying amount at 1 January 2011             16,536                   22,055                         15,389    53,980 
 
Additions                                          -                    4,560                            833     5,393 
Depreciation / amortisation                        -                  (4,109)                        (1,645)   (5,754) 
Exchange adjustments                           (480)                        7                             12     (461) 
 
Carrying amount at 30 June 2011               16,056                   22,513                         14,589    53,158 
 
Year ended 31 December 2011 (Audited) 
 
Carrying amount at 1 January 2011             16,536                   22,055                         15,389    53,980 
 
Additions                                          -                    9,417                          2,435    11,852 
Disposals                                          -                        -                           (13)      (13) 
Depreciation / amortisation                        -                  (8,850)                        (3,240)  (12,090) 
Exchange adjustments                            (15)                        4                           (98)     (109) 
 
Carrying amount at 31 December 2011           16,521                   22,626                         14,473    53,620 
 
   9      Bank loans 
 
                                       30 June 2012   30 June 2011  31 December 2011 
                                            GBP'000        GBP'000           GBP'000 
                                        (Unaudited)    (Unaudited)         (Audited) 
 
Repayments due within one year               43,500              -                 - 
Less: unamortised issue costs                 (275)              -                 - 
 
Bank loans due within one year               43,225              -                 - 
Repayments due in more than one year              -         43,500            43,500 
Less: unamortised issue costs                     -          (642)             (459) 
 
Bank loans due in more than one year              -         42,858            43,041 
 

The Group's bank debt is in the form of a Revolving Credit Facility (RCF). The Group is entitled to roll over amounts drawn down, subject to all amounts outstanding falling due for repayment on expiry of the facility in March 2013.

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