IMImobile PLC Partnership Agreement with KCOM
February 05 2018 - 1:00AM
RNS Non-Regulatory
TIDMIMO
IMImobile PLC
05 February 2018
5 February 2018
IMImobile PLC
("IMImobile")
Partnership Agreement with KCOM
IMImobile, a cloud communications software and solutions
provider, has signed a partnership agreement with KCOM - a leading
provider of communications and IT services in the UK.
IMImobile's omnichannel chat solution, IMIchat, will enable
KCOM's contact centre clients to provide live two-way interactive
messaging chats with customers across digital channels like SMS,
Facebook Messenger, Twitter, and Webchat, alongside their existing
voice channels. To support end-to-end customer experience and
service automation, KCOM customers will also be able use
IMIconnect, IMImobile's customer journey automation platform.
KCOM chose IMImobile due to its market leading position in the
digital customer interaction space as well as the ability to
integrate digital communication channels into existing contact
centre infrastructure.
Jay Patel, Chief Executive of IMImobile, commented: "Contact
centres are a key part of any customer engagement strategy as
businesses are adapting to respond more effectively to the demands
of the connected consumer. Through IMIchat and our communication
orchestration layer, KCOM can further help UK enterprises to
utilise digital communications channels in their service and
support operations."
Stu Smith, KCOM's Head of Innovation & Development, said:
"Our guiding principle is to help our clients improve their
customers' experiences and the integration of robust and secure
social messaging is vital to that. By working closely with
IMImobile we can innovate solutions to meet the growing demand from
end users who prefer to communicate with companies across multiple
social channels."
KCOM is a communications and IT provider for major organisations
across the UK, including HM Revenue & Customs, NFU Mutual and
BUPA.
For further information please contact:
Tel: +44 (0)20 3757
Redleaf Communications - PR adviser 6880
Charlie Geller imimobile@redleafpr.com
Alina Haritonova
About IMImobile PLC
IMImobile is a cloud communications software and solutions
provider that enables companies to use mobile and digital
technologies to communicate and engage with their customers.
Organisations that trust us to deliver smarter digital customer
engagement solutions include Vodafone, Telefonica, Aircel, Capita,
BT, BSNL, Ooredoo, MTN, France Telecom, Centrica, Pizza Hut, Tata,
the AA, the BBC, EE, Multichoice, Betfair, government agencies and
several major financial institutions.
IMImobile is headquartered in London with offices in Hyderabad,
Atlanta, Dubai and Johannesburg, and has over 1,000 employees
worldwide. IMImobile PLC is quoted on the London Stock Exchange's
AIM market with the TIDM code IMO.
This information is provided by RNS
The company news service from the London Stock Exchange
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