Creating More Loyal Customers Together
NEW
HARTFORD, N.Y., July 17,
2024 /PRNewswire-PRWeb/ -- What if every meal at your
favorite restaurant felt tailor-made just for you? With the new
partnership between Yumpingo®, a leader in customer experience
services for restaurants and ParTech, Inc. (PAR)'s leading loyalty
solution, PAR Punchh®, this vision can become a reality. Together,
they aim to transform customer experiences, enhance loyalty, and
drive growth through innovative platform integration.
Elevate Every Dining Experience
By combining Punchh's loyalty solutions with Yumpingo's customer
experience management, restaurant brands gain powerful tools to
engage guests and deliver exceptional service, ensuring they return
for more.
"By merging our loyalty solutions with Yumpingo's real-time
guest feedback, we empower brands to deliver deeply personalized
and impactful experiences that not only enhance customer
satisfaction but also drive loyalty and sustainable growth," said
Savneet Singh, CEO of PAR
Technology.
Yumpingo's platform captures live guest feedback across every
dish, shift, and location. Through quick surveys and a
comprehensive dashboard designed specifically for the hospitality
sector, brands gain granular, critical insights into the
performance of every menu item, location, channel, and shift.
George Wetz, CEO and Co-founder
of Yumpingo, emphasized, "We're excited about the transformative
impact of this unique two-way integration for brands. By fueling
Punchh programs with real-time guest sentiment data, we help
restaurants win share of wallet from their competitors and convert
more guests into loyal fans."
Transformative Benefits for Restaurant Brands
The Punchh customers can now leverage customer experience
insights to deliver substantial value:
- Higher Customer Retention: Identify and resolve operational
issues at the location, shift, and menu item levels to enhance
guest retention. Increased satisfaction leads to more guests
joining loyalty programs, boosting sales.
- Improved Margin Profile: Intelligently price or portion key
menu items and adapt labor/service models, reducing costs and
increasing profitability without causing customer churn.
- Product Differentiation and Competitive Advantage: Use advanced
guest profiling and segmentation to deliver personalized, effective
marketing communications, setting brands apart from
competitors.
- Enhanced Loyalty Behavior: Drive new guests into the loyalty
program after survey completion and encourage repeat visits,
increasing lifetime value.
Additionally, this integration helps restaurant brands boost
online ratings by encouraging guests to leave reviews and recover
unhappy guests with vouchers. Brands can deliver personalized
marketing by sending targeted emails based on menu items ordered
and create a super-advocates mailing list by engaging highly
satisfied guests. The rich feedback data collected can be used to
create targeted offers and campaigns through Punchh.
A New Era in Restaurant Customer Engagement
This partnership between Punchh and Yumpingo marks a new era in
restaurant customer engagement, offering brands the tools they need
to deliver exceptional experiences that drive loyalty and
growth.
For more information about PAR Punchh's Loyalty Offers,
Engagement Platform, and Services, please visit partech.com. For
more information about Yumpingo's solutions, please visit
yumpingo.com.
About Yumpingo:
Yumpingo is a next-generation customer experience management
platform that empowers hospitality teams to make high-impact
decisions with unique clarity, confidence, and speed. By capturing
live guest feedback across every dish, shift, server, location, and
channel, Yumpingo enables brands to "get it right the first time"
by delivering intuitive, powerful insights that drive specific and
measurable improvements across their business. Headquartered in
Austin, TX and London, UK Yumpingo delivers satisfaction
growth for leading brands across the
United States and internationally. To learn more, visit
yumpingo.com
About PAR Punchh:
PAR Punchh®, part of PAR Technology Corporation (NYSE: PAR),
provides advanced loyalty and customer engagement solutions for top
restaurant brands. Our AI-powered platform enables personalized
campaigns at scale, driving guest engagement and loyalty sales.
With seamless integration capabilities and compatibility with over
45 different POS systems, we ensure data-driven insights and
tailored promotions. We help restaurants boost revenue, average
check size, and repeat business through personalized offers across
in-store, online, SMS, email, and in-app channels. With over 200
partners and a dedicated team of experts, we develop loyalty
programs that exceed business goals. To learn more, visit
partech.com or connect with us on LinkedIn, X (formerly Twitter),
Facebook, and Instagram.
Media Contact
Annabel Tiller, PAR Technology, 1
+905 752 4730, partech@finnpartners.com
ttps://partech.com
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SOURCE PAR Technology