CANTON,
Mass., July 25, 2024 /PRNewswire/ --
Point32Health, the parent company of Harvard Pilgrim Health Care
and Tufts Health Plan, recently launched a behavioral health
service navigation program providing enhanced personalized support
to members seeking education about and access to in-person and/or
virtual behavioral health care
services.
"Point32Health is committed to addressing the overall health and
well-being of our members. Our behavioral health service navigation
team is here to help guide members with compassion through each
point of care," said Glenn
Pomerantz, MD, JD, chief medical officer, Point32Health. "We
are confident this program will ultimately improve health outcomes
and help achieve greater health equity for our members."
To access the service, eligible members can call the integrated
Member Services telephone number located on their membership
identification card and ask for behavioral health service
navigation. Members will then be warm transferred to a dedicated
service navigator. After listening to a member's behavioral health
care needs, the service navigator offers customized options,
including providing education or assisting in accessing an
appointment. The member's dedicated service navigator conducts
outreach to providers to secure a timely appointment for the
member, and then follows up with the member after the appointment
to confirm that it met their personalized needs. This
approach to care helps ensure members can navigate the complexities
of the health care system, while accessing affordable and
comprehensive care. Members currently enrolled in Care Management
can also work with their dedicated Care Manager to access support
from the BH Service Navigation program.
"Behavioral health is integrated into every part of our
organization. Our whole-person approach gives members access to the
comprehensive care they deserve, where and when they need it,"
added Dr. Pomerantz.
The behavioral health service navigation program is a
cornerstone of Point32Health's integrated behavioral health model.
The benefit of an integrated model which includes an insourced
provider network enables members to quickly access affordable,
high-quality care from the first request or call for support.
Point32Health is one of the only regional health plans with an
insourced and fully integrated approach to behavioral health care,
allowing teams such as Member Services, Service Navigators and Care
Management to better coordinate a member's overall care. This model
of care is further complemented by Point32Health's robust portfolio
of care-based programs, services, and health plan benefits –
accessed through in person, virtual and digital tools which provide
choice and convenience to members.
About Point32Health
Point32Health is a leading
not-for-profit health and well-being organization, delivering a
better health care experience to our members and the communities we
serve, building on the quality of our founding organizations, Tufts
Health Plan and Harvard Pilgrim Health Care.
At Point32Health, we believe that everyone should have equitable
access to affordable, high-quality health care, regardless of their
age, race, ethnicity, socioeconomic status, orientation, gender
identity or ability. We offer a diverse range of health plans
that help improve the health and wellness of the 2 million members
we serve. Every day, we work to deliver on our purpose of
guiding and empowering healthier lives for everyone.
We are proud that our Harvard Pilgrim Health Care Commercial
Combined HMO and POS plans in Massachusetts and Maine, our Exchange HMO plans in Massachusetts and Maine, as well as Tufts Health Plan's Medicaid
and Exchange HMO plans, have received full Health Equity
Accreditation from the National Committee for Quality Assurance
(NCQA).
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SOURCE Point32Health