Next-gen Business iQ to include Business
Journeys, delivering a single, correlated view of performance
across distributed business processes in real-time
CIOs will be able to drive business strategy
and growth by elevating their role from supporting the business to
driving revenue and influencing business strategy
AppDynamics also expands its machine learning
capabilities with automated root cause analysis while broadening
its data model with new IoT agent and network visibility
AppDynamics, a Cisco company and the leader in application
intelligence, today announced all new IoT and network visibility,
new machine learning capabilities, and vision for the next
generation Business iQ, giving CIOs a bold new future with one
platform to drive the business through the complexity of the
digital economy.
Every enterprise is deploying more and more software across
public, private and multicloud environments. However, they don’t
have a correlated view of business and technology performance —
leading to lost customers and frustrated executives who don’t know
the impact technology performance is having on the business. In
fact, only 12 percent of technology and c-level executives believe
that IT organizations are very effective at leading digital
transformations across their business, according to a recent
McKinsey report.
“AppDynamics delivered a cultural change for digital business by
creating a common language between the business and IT,” said David
Wadhwani, CEO, AppDynamics. “The next generation of Business iQ is
a leap forward for our industry, moving from performance monitoring
and technical metrics to a world of predictively driving business
outcomes across the entire digital experience. Now, more than ever,
CIOs can play a more strategic role in the business.”
Introducing the Next Generation of Business iQ
When AppDynamics introduced Business iQ it revolutionized the
CIO’s relationship with the business by showing how technology
performance affects business performance. For the first time ever,
CIOs were elevated from servicing the business to driving it.
As application success becomes indistinguishable from business
success, AppDynamics is taking the relationship between the app and
the business to the next level and changing the way businesses
visualize and optimize their processes. Built to empower modern
CIOs to transition their organizations from servicing the business
to driving the business, Business iQ will enable enterprises to
realize faster Mean Time to Business Awareness (MTBA). The next-gen
of Business iQ will provide CIOs the single visual of customer
experiences the way they actually unfold in real time across any
device. The next-gen Business iQ will include:
- Business Journeys — With
AppDynamics Business Journeys, digital companies will be able to
link multiple, distributed business events into a single business
process that reflects the way customers interact with a business.
Business Journeys will also be able to be tailored to any digital
process, in any industry and any company, enabling unlimited
possibilities for CIOs to truly drive the digital experience.
- Experience Level Management
(XLM) — With XLM, enterprises will be able to establish custom
experience levels and thresholds by customer, location or device.
For example, the CIO of a major retailer will be able to deliver
tailored experiences for its top customers throughout the customer
journey by setting unique performance thresholds across its
websites, mobile apps, in-store wireless and at the checkout
register.
New Visibility for a New Kind of Innovation
Gartner, Inc. forecasts that 8.4 billion connected things will
be in use worldwide in 2017, up 31 percent from 2016, and will
reach 20.4 billion by 20201. IoT devices create another channel to
engage with customers, and if properly measured and optimized, can
create game changing business benefits. With all new IoT
visibility, businesses can convert rich and invaluable insights
into consumer behavior, buying patterns, and business impacts. IoT
visibility includes:
- Device business impact — Together with
Business iQ, IoT visibility will provide unprecedented insight into
how IoT devices are driving business impact. And because these
insights are delivered through a single platform, IoT visibility is
the first and only solution that maps and correlates entire
customer journeys — from device, to customer touchpoint, to
business conversions.
- Device application visibility —
AppDynamics’ new IoT visibility provides an aggregated view into
device uptime, version status and performance, enabling drill-down
views into the device to simplify the troubleshooting of complex
IoT devices.
- Custom dashboards — Every company
measures success differently. With custom dashboards in IoT
visibility, companies from any vertical can quickly build new
visualizations to measure the business impact of IoT devices — from
the revenue impact of a slow check out for a brick and mortar
retailer to the customer impact of a software change in a connected
car.
Additionally, enterprises are building new applications using
next gen architectures, multiple clouds and microservices —
creating deeper visibility needs. AppDynamics is bolstering its
unified platform with all new network visibility delivered through
a single UI. With new network visibility, enterprises will be able
to understand the impact that the network is having on their
business performance, allowing IT teams to quickly identify if an
issue is from the application code or the network layer, for
example. And, because only AppDynamics has the capability to deploy
controllers across multiple clouds, customers don't have to make a
compromise of using yet another siloed tool or separate controllers
resulting in slower troubleshooting.
For the first time, every function will be able to operate off
the same application intelligence, whether you’re a developer,
operations leader, product manager, hardware engineer, or network
engineer. But this is just the beginning of what’s possible for
correlating network performance to business performance now that
AppDynamics is part of the Cisco family.
The Pioneer in Monitoring with Applied Machine
Learning
Machine learning has been part of AppDynamics’ fabric since the
very beginning. It enabled the company to change the way businesses
monitor their application performance with a patented data model
comprised of Business Transactions (BT) that changed an entire
industry. This novel and radical idea expanded the focus of
performance monitoring from machines and processes to uncover how
real customers interact with the business through production
software at scale.
Recent advances have enabled AppDynamics to make machine
learning a more visible component of the App iQ platform. Included
in the latest release of App iQ is the KPI analyzer, which applies
machine learning to automate root cause analysis. With the KPI
analyzer, customers can isolate the metrics that are the most
likely contributors to poor performance, and identifies the likely
degree of impact on the KPI for each metric, automatically. The KPI
analyzer makes troubleshooting root cause as simple as clicking a
prompt to surface the underlying issue most likely to be the root
cause of degraded performance.
Comments
- “Before AppDynamics we relied on
alerting systems which only identified issues with the technology.
But the business doesn’t care if a particular server was up, it
cares that a particular business transaction is completed
successfully. One of the key advantages that we have seen from
Business iQ is that it provides a vehicle for both business
colleagues and IT colleagues to collaborate together around a
single source of truth. IT is no longer a bunch of folks off in the
background building stuff.” — John Hill, CIO, Carhartt
- “The role of I&O professionals
increasingly includes not only justifying the cost of running the
IT infrastructure, but also, more importantly, providing business
executives with metrics and data that support business operations.
However, while the I&O organization is comfortable monitoring
network availability, application uptime and application response
times, the business ultimately cares about how those things
translate into revenue, cost, risk or some other business value
metric.”2
Additional Information
- Learn more about Business iQ
- Learn more about App iQ Platform
- Read more about AppDynamics and machine
learning
Connect with AppDynamics
- Follow @AppDynamics on Twitter
- Like AppDynamics on Facebook
- Connect with AppDynamics on
LinkedIn
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide technology leader that has
been making the Internet work since 1984. Our people, products, and
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Cisco and the Cisco logo are trademarks or registered trademarks
of Cisco and/or its affiliates in the U.S. and other countries. A
listing of Cisco's trademarks can be found at
www.cisco.com/go/trademarks. Third-party trademarks mentioned are
the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and
any other company.
About AppDynamics
AppDynamics is the Application Intelligence company. With
AppDynamics, enterprises have real-time insights into application
performance, user performance and business performance so they can
move faster in an increasingly sophisticated, software-driven
world. AppDynamics’ integrated suite of applications is built on
its innovative, enterprise-grade App iQ Platform that enables its
customers to make faster decisions that enhance customer engagement
and improve operational and business performance. AppDynamics is
uniquely positioned to enable enterprises to accelerate their
digital transformations by actively monitoring, analyzing and
optimizing complex application environments at scale.
AppDynamics reserves the right to change any planned features at
any time before making them generally available as well as never
making them generally available. Any buying decisions should be
made based on features that are currently generally available.
AppDynamics is a registered trademark of AppDynamics LLC. ©
2008-2017 AppDynamics LLC. All rights reserved. All other product
and company names herein may be trademarks of their registered
owners.
1 Source: Gartner Press Release, “Gartner Says 8.4 Billion
Connected ‘Things’ Will Be in Use in 2017, Up 31 Percent From
2016,” Published 7 February 2017,
http://www.gartner.com/newsroom/id/3598917
2 Source: Gartner, “SWOT: AppDynamics, Application Performance
Monitoring,” Federico De Silva, Cameron Haight, Published 11 April
2016 | Refreshed 4 September 2017
View source
version on businesswire.com: http://www.businesswire.com/news/home/20171018005353/en/
AppDynamicsJustin Dorff,
510-875-9608justin.dorff@appdynamics.com
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