SAN JOSE, Calif., Oct. 7, 2021 /PRNewswire/ --
News Summary:
- New Index from Cisco -- based on millions of aggregated and
anonymous customer datapoints - provides global insights on
people's preferences, habits, and technology usage in the era of
hybrid work
- Over 200% growth in the use of AI capabilities shows people's
desire for improved meeting engagement
- On-the-go mobile meetings increase by 300% during pandemic
- Security remains paramount: hybrid workforce was targeted with
more than 100 million email threats daily in September 2021 alone
Cisco (NASDAQ: CSCO) today unveiled its first Hybrid Work Index
(HWI) based on millions of aggregated and anonymous customer
datapoints. The Index, which will be updated quarterly, examines
how people's habits and technology interactions have permanently
reshaped work a year and a half into the COVID-19 pandemic.
Findings show hybrid workers expect greater flexibility,
accessibility and security, while businesses grapple with meeting
these increased technology demands.
"We're truly at a unique time, with the ability to redefine
work," said Chuck Robbins, Chair and
CEO, Cisco. "All employees around the world want a workplace that
enables them to do their best, and it is our responsibility as
business leaders to learn how best to support and enable our
employees, however and wherever they work."
Cisco has the unique ability to glean insights from a wide range
of tools enabling hybrid work across networks, endpoints and
applications from millions of customers globally. This set of
anonymized and aggregated data combined with customer surveys
provide the unique insights powering the HWI. Several key themes
have emerged from the HWI that can help business leaders understand
the approach they need to take to make hybrid work a long-term
success:
Key findings for HR and People Leaders
- People want choice and the hybrid workplace increases
employee loyalty: 64% agree that the ability to work remotely
instead of coming into an office directly affects whether they stay
or leave a job. However, there is also uncertainty whether
employers will realize the potential of hybrid work: only 47% think
that their company will allow working from anywhere vs. in-office
over the next 6-12 months.
- Flexibility and Wellness are key drivers for hybrid
work: An overwhelming majority of respondents agree that
personal health and wellness, along with flexible work
arrangements, are non-negotiables as we move into the future of
hybrid work.
- Hybrid work drives a surge in on-the-go meetings:
Pre-pandemic, people used mobile devices 9% of the time to connect
to their meetings. In a hybrid work world, this number tripled and
is now at 27%.
- Meetings abound, but not everyone "participates" the same
way: More than 61 million meetings take place globally every
month via Cisco Webex. And in any one of them, only 48% of
participants are likely to speak. In addition, 98% of meetings have
at least 1 person joining remotely – increasing the need for
inclusion and engagement of remote participants, so that they feel
equal to their peers on site.
- Hybrid Work means increased access to diverse talent:
82% of survey respondents agree that access to connectivity is
critical to recovery from the COVID-19 pandemic and the importance
of ensuring everyone has equal access to jobs, education, and
healthcare opportunities. Increased connectivity access will
empower people to work for any company in the world and companies
to source the best talent regardless of location.
- AI is not coming for your job; AI is at the center of the
future of work: Over 200% growth in usage of AI capabilities
from July through September 2021
points toward people's desire for improved meeting engagement. This
includes meeting features like noise reduction, automatic
translation and transcriptions, polling, and gesture recognition –
making it easier for people to engage in conversation, whether
they're virtual or in-room.
Key findings for Technology Leaders
- Home networks are now one of the most critical parts of the
enterprise network: 2x faster growth in teleworker devices
compared to small and medium business routers since pandemic
started.
- Heightened threats underscore the importance of user-centric
security: During the pandemic, malicious remote access attempts
grew 2.4 times. In September 2021,
the hybrid workforce was targeted with more than 100 million email
threats daily. This underscores the importance of security
infrastructures that keep work accessible to the right users and
out of reach of fraudulent actors.
- Enterprises view collaboration apps as the most critical
application type for hybrid work success: Collaboration apps
are now the #1 most monitored application type globally.
Collaboration apps have surpassed secure access and productivity
application monitoring, which were more heavily monitored at the
onset of the pandemic and move to work-from-home.
- Cloud provider networks demonstrate more stability than
Internet Service Providers (ISP): From January 2020 to August
2021, cloud provider networks accounted for just 5% of
outage incident volume. ISP networks accounted for the remaining
95% of outage incidents.
- Onsite work is coming back: Devices connecting to
office-based Wi-Fi networks increased 61% in comparison to six
months ago. This growth is led by the higher education,
professional services and hospitality industries.
Cisco's Global Hybrid Work Index is the only report of its kind,
looking across people, technology and business to identify emerging
global work trends. It derives insights from millions of aggregated
and anonymized customer data points from Cisco's collaboration
(Webex), networking (Meraki), internet visibility (ThousandEyes)
and security (Talos, Duo, Umbrella) platforms. Third-party research
surveying over 39,000 respondents across 34 countries, including
CIOs, IT decision makers and employees, supplements the research
alongside Cisco's own employee data.
The full Cisco Hybrid Work Index can be viewed here, along with
an assessment for organizations to evaluate hybrid work readiness
here.
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide
leader in technology that powers the Internet. Cisco
inspires new possibilities by reimagining your applications,
securing your enterprise, transforming your infrastructure, and
empowering your teams for a global and inclusive future.
Discover more on The Network and follow us on Twitter
at @Cisco.
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SOURCE Cisco Systems, Inc.