TELUS Modernizes With Amdocs Billing and Charging Solution, Resulting in Optimized Processes and Greater Agility
February 02 2016 - 3:02PM
Amdocs (NASDAQ:DOX), the leading provider of customer experience
solutions, today announced that TELUS, one of Canada’s leading
quad-play service providers, is now live in production with an
upgraded Amdocs billing and charging solution, resulting in
optimized business processes and reduced operational expenses.
By upgrading to the latest version of Amdocs’ billing and
charging solution, TELUS has been able to streamline the billing
process with faster billing cycles – enabling an improved customer
experience by providing more accurate and timely bills that will
result in fewer customer queries. As well as increasing TELUS’
agility, the solution has improved billing predictability to ensure
faster revenue realization. The project also includes a multi-year
extension for Amdocs maintenance and ongoing services.
Supporting TELUS’ commitment to the environment, the new Amdocs
solution runs on a TELUS virtualized hardware and software platform
in its new green data center – requiring less IT hardware and,
consequently, lower energy costs.
“Delivering an unsurpassed customer experience is a strategic
priority for TELUS, as the Canadian market becomes even more
competitive,” said Jim Ritchie, vice president of development and
support at TELUS. “This new Amdocs solution helps to increase
customer satisfaction by providing more timely and accurate bills,
while helping to ensure more efficient operations with improved
billing predictability and faster revenue realization. Our
multi-year commitment to Amdocs testifies to the strength of our
long term partnership.”
“TELUS is at the forefront of enabling The New World of Customer
Experience, an era where service providers need to accelerate
business value by optimizing business processes and reducing
costs,” said Helen Wilde, general manager of the North America
region at Amdocs.
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About Amdocs
Amdocs is the market leader in customer experience software
solutions and services for the world’s largest communications,
entertainment and media service providers. Its portfolio powers The
New World of Customer Experience™, where a wide array of innovative
and personalized services are delivered seamlessly to end users,
regardless of device or network. For more than 30 years, Amdocs
solutions, which include BSS, OSS, network control and
optimization, coupled with professional and managed services, have
accelerated business value for its customers by streamlining
complex operating environments, reducing costs and speeding time to
market for new products and services. Amdocs and its more than
24,000 employees serve customers in over 90 countries. Listed on
the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion
in fiscal 2015.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes
forward-looking statements made pursuant to the safe harbor
provision of the Private Securities Litigation Reform Act of 1995,
including statements about Amdocs’ growth and business results in
future quarters. Although we believe the expectations reflected in
such forward-looking statements are based upon reasonable
assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such
statements involve risks and uncertainties that may cause future
results to differ from those anticipated. These risks include, but
are not limited to, the effects of general economic conditions,
Amdocs’ ability to grow in the business markets that it serves,
Amdocs’ ability to successfully integrate acquired businesses,
adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete,
potential loss of a major customer, our ability to develop
long-term relationships with our customers, and risks associated
with operating businesses in the international market. Amdocs may
elect to update these forward-looking statements at some point in
the future; however, the Company specifically disclaims any
obligation to do so. These and other risks are discussed at greater
length in the Company's filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2015 filed on December 10,
2015.
Media Contact:
Sara Preto
Fusion PR for Amdocs
Tel: +1-212-651-4214
E-Mail: sara.preto@fusionpr.com
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