SUNNYVALE, Calif., June 30, 2016 /PRNewswire/ -- Trimble
(NASDAQ: TRMB) announced today major scheduling enhancements to its
cloud-based Work Management solution. An important element of the
Trimble PULSE™ suite of end-to-end field service management
solutions, Trimble's Work Management version 4.2 improves the
productivity of mobile workforces through intelligent scheduling
tools, mobile apps and state-of-the-art performance analytics. Key
enhancements include the ability to:
- Automatically schedule and dispatch tasks to eliminate
manual intervention – Dispatchers can configure the schedule to
dispatch tasks automatically based on pre-defined parameters,
reducing the time required to prepare a schedule while optimizing
service delivery.
- Link tasks to enable more complex workflows -
Dispatchers can link two or more tasks together that must be
fulfilled, in sequence, by the same person or different people
(e.g. required parts must be collected by the technician from a
location that is different from where the task is to be
completed).
- Plan ahead while protecting the current schedule –
Dispatchers can lock down tasks into a schedule and plan for
consecutive weeks to ensure first-time-fix targets are met (e.g., a
dispatcher must send parts and inventory to a customer site one
week prior to scheduling the technician's arrival).
- Manage lone workers, at risk – Technicians that are
working alone in dangerous environments can link their task
progress, via a mobile app, to the back office. A countdown timer
is set by the technician to complete the task. If it is not
extended or canceled before reaching zero an alarm triggers to
immediately notify the dispatcher to safeguard the worker.
- Model contracts with Service Level Agreements (SLAs) –
If a customer requires a technician to arrive on site as well as
complete a task by a particular time, this can be scheduled
automatically to manage risks to ensure SLAs are met.
- Improve communication with the field to enhance schedule
accuracy – Technicians can provide real-time feedback from the
field, such as ETA and when service has been restored, to enable
dispatchers to keep customers informed and reflect accurate,
realistic schedules. Configurable data collection templates via the
scheduling mobile app also allow technicians to provide more
accurate and timely data when they close a task.
- View real-time task metrics for improved intelligence and
reporting – Dispatchers and service managers can view a live
dashboard of current work progress based upon real-time updates
sent by technicians from their mobile app, allowing them to monitor
SLA success rates. A new task auditing feature also allows
dispatchers to report on the full audit history of the lifecycle of
a task for improved intelligence.
"While our key enhancements offer companies the convenience of
fully automating their scheduling processes, we also offer a
unique, staged approach for those wanting to begin their transition
from manual to automated scheduling," said John Cameron, general manager of Trimble's Field
Service Management Division. "Our staged approach gives users the
flexibility to start achieving some of the benefits of automation
today, while still retaining control. And when they become more
confident with automation, they can quickly move to a fully
automated process and realize all of the benefits."
For more information on taking a staged approach from manual to
automatic scheduling, listen to Trimble's latest podcast which
addresses a number of best practice approaches for selecting and
implementing a scheduling solution that is right for a variety of
businesses. The podcast also includes a demonstration of Trimble's
advanced scheduling capabilities. (http://hubs.ly/H03rJsc0)
For more information about Trimble PULSE suite, visit:
www.trimblepulse.com.
About Trimble's Field Service Management Division
Trimble's Field Service Management Division provides visibility
into field service and fleet operations so businesses can
streamline efficiency and increase productivity. The Field Service
Management solution suite, Trimble PULSE, offers end-to-end
service management solutions that enable the delivery of field
service excellence. Cloud-based and modular, businesses performing
critical field service can transform the effectiveness of their
work, workers and assets. Incorporating four capability sets:
Manage, Schedule, Mobilize and Monitor, Trimble PULSE provides
advanced scheduling and optimization tools to fleet and workforce
management, customizable mobile applications and workflows to offer
customers industry-specific, enterprise-level solutions for
exceptional performance and ease of use.
For more information, visit: www.trimble.com/fsm.
About Trimble
Trimble is transforming the way the world works by delivering
products and services that connect the physical and digital worlds.
Core technologies in positioning, modeling, connectivity and data
analytics enable customers to improve productivity, quality, safety
and sustainability. From purpose built products to enterprise
lifecycle solutions, Trimble software, hardware and services are
transforming a broad range of industries such as agriculture,
construction, geospatial and transportation and logistics. For more
information about Trimble (NASDAQ:TRMB), visit:
www.trimble.com.
GTRMB
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/trimble-adds-fully-automated-scheduling-capabilities-to-its-advanced-solution-for-field-service-management-300292406.html
SOURCE Trimble