Zscaler Expands Partnership with Zoom, Unveiling New Integration with Zoom’s Quality of Service Subscription (QSS)
November 08 2022 - 7:00AM
Zscaler, Inc. (NASDAQ: ZS), the leader in cloud security, today
announced new integrations with Zoom Video Communications, Inc.
that connect the Zscaler Digital Experience™ (ZDX) monitoring
service with Zoom’s Quality of Service Subscription (QSS) offering.
The integrated solution gives enterprises’ IT and helpdesk teams
near real-time quality performance metrics and analytics for all
remote office employees. The details provided by higher-quality
telemetry data help IT teams quickly troubleshoot issues within
devices, networks, or services that impact employee collaboration
to improve productivity and user experience.
“The number of user-reported quality issues has increased as
more hybrid workers rely on Zoom to stay connected and productive.
This has put additional strain on Operations Teams including
NetworkOps, ITOps, and Service Desk teams, who are expected to
respond in real-time,” said Dhawal Sharma, Vice President and
General Manager at Zscaler. “The new integrations with Zoom augment
our existing integrations with Zoom APIs to provide IT and helpdesk
teams with granular and real-time insights based on device,
network, and application performance that quickly expose the root
cause of user experience and reduces Mean Time to Resolution for
user-reported issues.”
Zscaler’s expanded integration with QSS provides access to
detailed telemetry data that allows teams to make real-time
decisions that ensure the best Zoom experience. Based on event
notifications, QSS enables IT teams to gather insights from an
unlimited number of hosts, users, and participants. The new
capabilities that will be available through Zscaler ZDX also give
IT operations and helpdesk teams access to additional benefits,
including:
- Enterprise-wide quality monitoring and
analytics: With the QSS integration, IT teams can now
obtain detailed performance metrics and actionable insights for
every user’s Zoom session within their organization - no matter its
size. By leveraging ZDX’s integrated view which combines metrics
from QSS with network, device, and application performance, IT can
monitor the quality of all Zoom sessions, across the enterprise at
all times.
- Real-time detection and troubleshooting:
Zscaler’s integration with QSS provides users with near real-time
and granular call quality metrics that offer a clearer
understanding of Mean Opinion Scoring (MoS) data. By melding these
insights with device and network performance metrics, IT teams can
monitor Zoom quality, detect degradation, and fix root causes in
real-time, even while the meeting, webinar, or phone call is in
progress.
- Immediate time to value: The new integrations
help improve efficiency by automating configurations and alert
parameters. ZDX automatically baselines typical user experiences
for each user, and can now alert IT teams when call quality
deviates from learned baselines. This allows support teams to
rapidly respond, isolate the root cause, and arm the right device,
network, or application teams with the insights they need to
resolve the issue.
“As more organizations provide the necessary tools to support a
growing and thriving remote workforce, it's incredibly valuable to
have near real-time, precise metrics and understanding of Zoom
quality performance,” said Velchamy Sankarlingam, President of
Product, and Engineering at Zoom. “We’re excited about the ZDX and
QSS integration and are looking forward to helping our customers
ensure seamless collaboration through flawless Zoom
experiences.”
“The integration work Zscaler and Zoom have executed on over the
last year helps ensure that device-to-application connectivity
issues can be quickly and effortlessly identified and resolved
before they cause work and communications disruptions,” said
Christopher Rodriguez, Research Director at IDC. “Expanding
Zscaler’s monitoring and troubleshooting capabilities with
comprehensive, near real-time metrics and actionable insights can
provide IT and helpdesk teams a holistic approach to unified
communications services for hybrid working employees.”
Zscaler will demonstrate the new integrations and ZDX
capabilities at the 2022 Zoomtopia User Conference, taking place
November 8-9 in Booth 6.
About ZscalerZscaler (NASDAQ: ZS) accelerates
digital transformation so customers can be more agile, efficient,
resilient, and secure. The Zscaler Zero Trust Exchange protects
thousands of customers from cyberattacks and data loss by securely
connecting users, devices, and applications in any location.
Distributed across more than 150 data centers globally, the
SSE-based Zero Trust Exchange is the world’s largest inline cloud
security platform.
Zscaler™ and the other trademarks listed at
https://www.zscaler.com/legal/trademarks are either (i) registered
trademarks or service marks or (ii) trademarks or service marks of
Zscaler, Inc. in the United States and/or other countries. Any
other trademarks are the properties of their respective owners.
Media Contact:Natalia
Wodeckipress@zscaler.com
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