ATLANTA, April 4, 2016 /PRNewswire/ -- Delta Air Lines
(NYSE: DAL) is integrating @DeltaAssist customer support into
its primary @Delta Twitter handle to offer customers a seamless
experience when communicating with the airline's team of more than
40 social media specialists.
"We are committed to listening, caring and connecting with our
customers 24 hours a day, seven days a week," said Charisse Evans, Delta's Vice President –
Reservation Sales and Customer Care. "By incorporating @DeltaAssist
into @Delta, our customers will have one source for in-the-moment
assistance before, during and after their travels, along with
access to Delta updates, travel tips and much more."
Nearly six years ago, Delta became the first U.S. airline to
offer real-time customer support through Twitter via the
@DeltaAssist channel, including rebooking, flight information,
airport details and additional services. The team has grown from
six employees to more than 40 specialists with Reservations
backgrounds providing assistance in English, Spanish, Portuguese
and Japanese.
"Our engagement with customers through @Delta is focused on
ensuring they have a memorable experience while assuring them
we've got their back every time they fly with us," said
Tim Mapes, Delta's Senior Vice
President and Chief Marketing Officer. "This is the philosophy
behind every investment we make."
Delta continues to invest in travel resources and tools for
customers, including the Fly Delta app. From booking, changing and
monitoring flights to tracking bags and exploring the Glass Bottom
Jet™ feature, the Fly Delta app further increases customers'
ability to stay connected at all points during their journey.
Delta also recently launched the latest enhancements to its
automated rebooking system. Led by Delta's Reservation Sales and
Information Technology teams, along with support from the airline's
eCommerce and Airport Customer Service teams, new functionality has
been added to airport kiosks, the Fly Delta app and delta.com to
help minimize disruptions to customers during irregular operations,
such as weather events. Highlights include providing flexible
routings, then allowing customers to choose what works best for
them. By giving customers more options to select their own
rebooking preferences, the system also helps to reduce lines at
airports and enhance the overall travel experience.
About Delta
Delta Air Lines serves nearly 180 million
customers each year. In 2016, Delta was named to Fortune's top 50
Most Admired Companies in addition to being named the most admired
airline for the fifth time in six years. Additionally, Delta has
ranked No.1 in the Business Travel News Annual Airline survey for
an unprecedented five consecutive years. With an industry-leading
global network, Delta and the Delta Connection carriers offer
service to 324 destinations in 58 countries on six continents.
Headquartered in Atlanta, Delta
employs nearly 80,000 employees worldwide and operates a mainline
fleet of more than 800 aircraft. The airline is a founding member
of the SkyTeam global alliance and participates in the industry's
leading trans-Atlantic joint venture with Air France-KLM and
Alitalia as well as a joint venture with Virgin Atlantic. Including
its worldwide alliance partners, Delta offers customers more than
15,000 daily flights, with key hubs and markets including
Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Minneapolis/St.
Paul, New York-JFK and LaGuardia, London-Heathrow, Paris-Charles de Gaulle, Salt Lake
City, Seattle and Tokyo-Narita. Delta has invested billions of
dollars in airport facilities, global products and services, and
technology to enhance the customer experience in the air and on the
ground. Additional information is available on the Delta News Hub,
as well as delta.com, Twitter @DeltaNewsHub, Google.com/+Delta,
Facebook.com/delta and Delta's blog takingoff.delta.com.
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SOURCE Delta Air Lines