Kohl’s Announces Expansion of Self-Pickup to All Stores Nationwide - Just in Time for Holiday Shopping
August 10 2022 - 7:00AM
Business Wire
Customers nationwide can now skip the line and
pick up eligible Kohls.com orders quickly and efficiently at their
local store
Kohl’s (NYSE: KSS) is making holiday shopping even easier and
more efficient this year. New for the 2022 season, Kohl’s
Self-Pickup service is now available on eligible Kohls.com orders
at all of Kohl’s more than 1,100 stores nationwide, furthering the
strength of the Company’s omnichannel foundation. As a part of
Kohl’s commitment to an industry-leading shopping experience, the
new Self-Pickup service creates a hassle-free In-Store Pickup
alternative for a faster pickup, and no lines in sight. With 80% of
Americans living within 15 miles of a Kohl’s store, millions of
shoppers can now take advantage of this convenience on eligible
In-Store Pickup orders.
Ready within two hours, shoppers who select “In-Store Pickup”
for their online order will receive a “Ready for Pickup” email that
will specify if the order will be found in the designated
Self-Pickup area. Customers will then be directed to the area
within the store for a quick email-guided pickup process. More
details on how the experience works can be found here.
“Our teams have been working hard to ensure Kohl’s Self-Pickup
service was available for all of our customers ahead of the holiday
rush,” said Siobhán Mc Feeney, Kohl’s chief technology officer. “At
Kohl’s, we’re focused on listening to what shoppers want, and using
technology to make it as easy as possible for families to get
everything they need quickly, and through a simple experience.”
Technology to Drive Efficiency
The rollout of Self-Pickup is part of how Kohl’s is focused on
the future of making customers’ lives easier through technology.
The Company’s fleet of more than 1,100 healthy stores across the
country, combined with the power of its digital business, enables
Kohl’s to evolve with customers’ expectations and demand. Kohl’s is
constantly innovating and investing in efficient and more
productive store experiences through technology, while making our
associates’ jobs easier through better tools, functionality and
services.
“Our customers love the convenience of same-day Buy Online,
Pickup In-Store, and now we’re taking the experience to the next
level. With some of the busiest months ahead for both customers and
associates, we’re excited to offer Self-Pickup at every store for
an easier and more efficient omnichannel experience,” said Mc
Feeney.
Throughout its testing phase, customers have shared extremely
positive feedback leading to its expansion. Here is what some users
have been saying.
Convenience at Every Interaction
As the busy holiday season approaches, we know our customers are
looking to get their gifts quickly and easily. Self-Pickup is one
of the many shopping conveniences found at Kohl’s. Customers can
also take advantage of the Kohl’s App and Kohl’s Pay for shopping
on the go:
- Kohl’s App features the option to scan and store Kohl’s
gift cards, Kohl’s Cash coupons and savings offers, and easily
manage and redeem Kohl’s Rewards in the mobile wallet for easy
access at checkout.
- Kohl’s Pay allows shoppers to pay quickly and easily by
connecting to a Kohl’s Card account and applying offers and coupons
with one scan.
Kohl’s continues to modernize its stores to provide customers
with features that offer convenient services, opportunities for
discovery and an overall inspiring experience. Further, the
strength of store and digital integration allows Kohl’s to provide
a world-class omnichannel experience.
Cautionary Statement Regarding Forward-Looking
Information
This release contains “forward-looking statements” within the
meaning of the Private Securities Litigation Reform Act of 1995.
Forward looking statements include information concerning the
Board’s review of expressions of interest and the Company’s
business strategies, plans, and objectives. The Company intends
forward-looking terminology such as “believes,” “expects,” “may,”
“will,” “should,” “anticipates,” “plans,” or similar expressions to
identify forward-looking statements. Such statements are subject to
certain risks and uncertainties, which could cause the Company's
actual results to differ materially from those anticipated by the
forward-looking statements. You should understand that these
forward-looking statements are not guarantees of strategic action,
performance, or results. These risks and uncertainties include, but
are not limited to, risks described more fully in Item 1A in the
Company's Annual Report on Form 10-K, which is expressly
incorporated herein by reference, and other factors as may
periodically be described in the Company's filings with the SEC.
Forward-looking statements relate to the date initially made, and
Kohl’s undertakes no obligation to update them.
About Kohl's
Kohl’s (NYSE: KSS) is a leading omnichannel retailer. With more
than 1,100 stores in 49 states and the online convenience of
Kohls.com and the Kohl's App, Kohl's offers amazing national and
exclusive brands at incredible savings for families nationwide.
Kohl’s is uniquely positioned to deliver against its strategy and
its vision to be the most trusted retailer of choice for the active
and casual lifestyle. Kohl’s is committed to progress in its
diversity and inclusion pledges, and the company's environmental,
social and corporate governance (ESG) stewardship. For a list of
store locations or to shop online, visit Kohls.com. For more
information about Kohl’s impact in the community or how to join our
winning team, visit Corporate.Kohls.com or follow @KohlsNews on
Twitter.
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version on businesswire.com: https://www.businesswire.com/news/home/20220810005172/en/
Jackie Judkins, jacquelyn.judkins@kohls.com
Kohls (NYSE:KSS)
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