HomeServe’s Fifth Annual Contractor Conference Goes Virtual
September 23 2020 - 11:20AM
Business Wire
2020 Top Contractor Award Winners
Announced
HomeServe’s 5th Annual Contractor Conference went virtual this
year with more than 160 of the company’s leading contractors in its
nationwide network participating. Reformatted due to travel and
social distancing limitations, HomeServe’s Contractor Conference
focused on celebrating the hard work, performance and customer
focus the company’s leading contractors provided over the last
year.
“While this year’s conference looked a little different, the
virtual format still provided a great forum for bringing together
members of our exceptional network of heating, cooling, plumbing,
and electrical professionals from around the country,” said Tom
Rusin, Global CEO of HomeServe Membership. “HomeServe’s
best-in-class network of contractors is what has made us so
successful as a company and is why our customers turn to us for
their home repair needs.”
At the virtual forum, HomeServe recognized its top contractors
based on performance metrics, score cards, and customer feedback.
This year’s winners were:
- Diamond Award: McAtee, Williamsburg, Virginia. The
recipient of this award truly embodies HomeServe’s values of
service excellence and customer satisfaction and are a proven
industry leader who consistently upholds and delivers high quality
performance.
- Newcomer Award: Johnson Appliance Repair, Moncks Corner,
South Carolina. This award honors the contractor who joined the
HomeServe network in the last year and has already proven to be a
top performer.
- National Winner for Customer Service: Drain Specialists,
Sioux City, Iowa
- National Winner for Service Delivery: Stott Plumbing
& Heating, Salt Lake City, Utah
- Best Use of Technology Award: United Plumbing, Goshen,
Kentucky
- People’s Choice Award: GT Plumbing & Heating,
Flushing, New York
Customer Service Awards were presented to the top
contractor in each region who most consistently provided timely and
professional service to customers. The winners were:
- Northeast – Rainbow Electric, Woodhaven, New York
- Mid-Atlantic – Douglas and Sons Services, Poolesville,
Maryland
- Southeast - Advanced Appliance and Air, Youngsville, North
Carolina
- Northern States & Ontario – BP Electric, Lexington,
Ohio
- River Plains - Drain Specialists, Sioux City, Iowa
- South Central - FYI Electrical and Remodeling Services,
Houston, Texas
- Northwest – Absolute Comfort, Minot, North Dakota
- Southwest – Superior Mechanical, Heating and Air, San
Bernardino, California
Service Delivery Awards were awarded to the contractor in
each region who consistently demonstrated exceptional service
delivery though solid business practices. The winners were:
- Northeast – Suffolk Plumbing, Lindenhurst, New York
- Mid-Atlantic – Prime Plumbing, Glen Burnie, Maryland
- Southeast – Wright Way Plumbing, Dalzell, South Carolina
- Northern States & Ontario – Mayes and Sons Plumbing,
Garrettsville, Ohio
- River Plains - United Plumbing, Goshen, Kentucky
- South Central - Texas Quality Plumbing, Houston, Texas
- Northwest - K Jett Services, Belton, Missouri
- Southwest – Stott Plumbing & Heating, Salt Lake City,
Utah
“We’re now in our fifth year of hosting this conference to not
only recognize these companies for their exceptional work, but to
thank them and their employees for sharing HomeServe’s values,”
said Sylvester Criscone, HomeServe’s Vice President, Contractor
Management and Administration. “We are especially appreciative of
our contractors right now as we’ve asked even more of them over the
past six months in order to adapt to heightened safety concerns in
the midst of COVID-19. Like always, our contractors have risen to
the challenge and continue to exceed expectations. For that, we are
truly grateful.”
Plans are underway for 2021 when HomeServe hopes to return the
event to its usual in person format where attendees will learn
about new products and services, and technology enhancements
designed to improve the customer experience.
About HomeServe
HomeServe USA Corp. (HomeServe) is a leading provider of home
repair solutions serving more than 4.4 million customers across the
US and Canada under the HomeServe, Home Emergency Insurance
Solutions, Service Line Warranties of America (SLWA) and Service
Line Warranties of Canada (SLWC) names, and through locally branded
HVAC companies located in major metro areas.
Since 2003, HomeServe has been protecting homeowners against the
expense and inconvenience of water, sewer, electrical, HVAC and
other home repair emergencies by providing affordable repair
coverage, installations and quality local service.
As an A+ rated Better Business Bureau Accredited Business,
HomeServe is dedicated to being a customer-focused company
supplying best-in-class repair plans and other services to
consumers directly and through over 950 leading municipal, utility
and association partners.
HomeServe has teamed up with executive producer, host, and
best-selling author Mike Rowe, best known as the creator and host
of the hit TV series Dirty Jobs, to work together to provide
homeowners expert advice on maintaining, enhancing and protecting
their homes. For more information about HomeServe, a Great Place To
Work certified winner and recipient of thirty 2020 Stevie Awards
for Sales & Customer Service, or to learn more about
HomeServe's affordable repair plans, please go to
www.homeserve.com. Connect with HomeServe on Facebook and Twitter
@HomeServeUSA. For news and information follow on Twitter
@HomeServeUSNews.
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version on businesswire.com: https://www.businesswire.com/news/home/20200923005685/en/
Myles Meehan HomeServe USA Phone: 203-356-4259 Email:
Myles.Meehan@homeserveusa.com
Claire Deneen Hill+Knowlton Strategies for HomeServe USA Phone:
312-255-3134 Email: homeserve@hkstrategies.com
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