Nepal’s DishHome Enhances Customer Offers and Experiences with Hansen
September 09 2024 - 8:00PM
Business Wire
Hansen Technologies (ASX:HSN), a leading global provider of
software and services to the communications, energy, and water
industries, is pleased to announce that DishHome, the leading
communications services provider (CSP) in Nepal, has upgraded its
version of Hansen CCB, part of the Hansen Suite for Communications,
Technology & Media. The company will also leverage Hansen’s
unified customer care and billing system for broadband and cable,
as the company seeks to deliver a more enhanced degree of service
to its growing customer base nationwide.
Prior to this implementation, DishHome’s direct-to-home
television and fibernet customers would be billed separately for
various subscribed products. Today, with the latest Hansen
products, DishHome customers can make a single payment for
connectivity and entertainment, reducing the burden of having to
pay multiple bills and vendors.
For DishHome, efficiencies and cost savings are just a small
part of the business case behind this upgrade. More innovative
bundles and offers are now easier for the company to launch in the
market; customers can also use different discounts and vouchers, as
well as leverage additional features within the Wallet
offering.
Sudeep Acharya, Director of Dish Media Network Limited,
commented: “Hansen has been a core technology partner to
DishHome since 2016. This most recent technology upgrade is
testament not just to the leadership of Hansen’s products but also
the true collaboration and partnership of our respective teams.
Their ability to have the finger on the pulse of the customer and
market opportunities, which enable us to bring our customers modern
and flexible experiences, demonstrates their immense value as a
partner. We look forward to unlocking even more opportunities
together, to further expand what DishHome can offer its customers
in the future.”
Scott Weir, President, Communications Division at Hansen,
commented: “The rapid modernisation of Nepal has driven not
just the increase in demand for faster connectivity and seamless
entertainment offerings, but also accelerated customer
expectations. We are delighted to continue our longstanding
partnership with DishHome and to introduce enhanced flexibility in
bundles and offers, the ability to reduce payable bills, as well as
new discounts and vouchers. These enhancements deliver savings and
efficiencies to our customer, particularly around maintenance of
databases, security and privacy.”
For further information about Hansen Technologies, please visit
www.hansencx.com.
About Hansen
Hansen Technologies (ASX: HSN) is a leading global provider of
software and services to the energy, water, and communications
industries. With its award-winning software portfolio, Hansen
serves customers in over 80 countries, helping them create, sell,
and deliver new products and services, manage and analyse customer
data, and control critical revenue management and customer support
processes.
For more information, visit www.hansencx.com
DishHome
Dish Media Network Limited ‘DishHome’ is one of the fastest
growing companies in Nepal’s broadcast and internet service
industry. DMN was established in 2009 as Nepal’s first and only
Direct-To-Home (DTH) television service provider. The company is
directly connected to 2 million-plus households from multiple
platforms like Satellite TV & Fibernet (Dish Media Network),
Cable TV (SIM TV), T2 TV & IPTV (Prabhu Digital). One of the
major strengths of DMN is its expansive network of over 5000+
dealers, sub dealers and service franchises who provide immediate
service to our customers.
After a long and successful experience of over 13 years in
pay-TV service, DishHome launched its FTTH Internet service under
the brand name ‘DishHome Fibernet’ in 2020. As of now, DishHome
Fibernet provides internet service to over 300,000 satisfied retail
customers through certified and experienced engineers and
technicians.
For more information, visit www.dishhome.com.np/
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version on businesswire.com: https://www.businesswire.com/news/home/20240910956430/en/
Adnan Bashir Global Lead, External Communications Hansen
Technologies +1 647-204-0999
Hansen Technologies (ASX:HSN)
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