BURLINGTON, Mass., Sept. 4, 2014 /PRNewswire/ -- ClickSoftware
(NasdaqGS: CKSW) today announced it has joined the Salesforce Wear
initiative, creating the first ecosystem dedicated to accelerating
the adoption of wearables in the enterprise. ClickSoftware is
helping businesses create wearable experiences with ShiftExpert by
providing workers easy access to job information, location and
biometric data via the app on devices including the Samsung Gear 2
device.
A native Salesforce1 Mobile Ready App, ShiftExpert gives
employees, shift managers and planners complete visibility into who
works when, and deeper insight into how the schedule will impact
service levels, special coverage needs and the budget. The app is
integrated into the Salesforce1 Platform, providing a seamless
experience for all Salesforce users. In addition, it's one of the
first AppExchange apps that integrates with wearable technology,
enabling anytime, anywhere access.
Comments on the News
"Our mission at ClickSoftware is
to help organizations of all sizes to provide the best customer
experience while balancing operational costs," said Dr.
Moshe BenBassat, Founder and CEO of
ClickSoftware. "By combining ShiftExpert with the power of
wearables, organizations have the ability to drive a better
customer experience and higher productivity through real-time, data
driven connectivity."
"Like mobile 10 years ago, wearables presents a huge opportunity
for businesses to transform the way they work," said Daniel Debow, SVP emerging technologies,
salesforce.com. "ClickSoftware's ShiftExpert app adds further value
and functionality to Salesforce through shift planning
capabilities, while the integration with wearable devices turns a
visionary idea into reality for organizations of any size, enabling
employees to connect with customers and each other faster and
smarter."
ShiftExpert enables users to:
- Use the app with the Samsung Gear 2 to clock in and out of work
or update timesheets right from the wrist. The watch sensors record
distance traveled per shift and summarizes info for daily
timesheet.
- Automate planning and execution of shifts for employees across
different departments.
- Review and optimize gaps between the availability of the
workforce and business demand.
- Control overtime costs and quickly react to exceptions.
- Increase employee satisfaction by incorporating employee
working preferences, shift trades and vacation requests into the
work plan.
- Maximize customer satisfaction by meeting service level targets
with well rested and skilled employees.
To learn more, watch the ShiftExpert video demo.
The Salesforce Wear Developer Pack for the Salesforce1
Platform
Until now, there has not been a trusted, enterprise
cloud platform for businesses that want to embrace wearables.
Developers who wanted to create business focused applications did
not have access to an industry leading platform, reference
applications and code, ecosystem support or customer data.
Developers in the wearable space built great prototypes, but were
not connected to a platform.
Now more than 1.5 million Salesforce1 developers can kickstart a
wearable strategy. With access to a growing library of devices,
sample code, documentation, demonstrations and reference apps to
learn from, enterprise developers can immediately start building
their own business applications connected to wearable devices.
Additional Resources
- Follow ClickSoftware on Twitter @ClickSoftware
- Become a fan of ClickSoftware on Facebook
Salesforce, Salesforce1, Salesforce Wear and others are among
the trademarks of salesforce.com, inc.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated
mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers
of the "Service chain optimization" concept, our solutions provide
organizations with end-to-end visibility and control of the entire
service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource
and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfilment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe,
Latin America and Asia Pacific. For more information, please
visit www.clicksoftware.com. Follow us on Twitter.
SafeHarbor Statement
This press release contains
express or implied forward-looking statements within the Private
Securities Litigation Reform Act of 1995 and other U.S Federal
securities laws. These forward-looking statements include, but are
not limited to, those statements regarding expected benefits from
using ClickSoftware's solutions. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially
from those projected, including those discussed in the "Risk
Factors" section and elsewhere in ClickSoftware's annual report on
Form 20-F for the year ended December 31,
2013, and in subsequent filings with the Securities and
Exchange Commission. Except as otherwise required by law,
ClickSoftware is under no obligation to (and expressly disclaims
any such obligation to) update or alter its forward-looking
statements, whether as a result of new information, future events
or otherwise.
Media Contact:
Kristin
Amico
ClickSoftware
Kristin.amico@clicksoftware.com
Photo - http://photos.prnewswire.com/prnh/20140904/142857
SOURCE ClickSoftware