New Employee Survey Book Examines Evidence-Based Guidelines for Driving Organizational Success
October 20 2010 - 10:00AM
Marketwired
Kenexa (NASDAQ: KNXA), a global provider of business solutions for
human resources, today announced the publication of "Strategic
Employee Surveys." Authored by Jack W. Wiley, Ph.D., founder and
executive director of Kenexa Research Institute (KRI), the book was
published in September 2010 by Jossey-Bass.
Dr. Jack Wiley explains that survey program purpose, survey
content and survey follow-up processes should all derive from
business strategy. In the first part of the book, he offers
specific examples of how to measure safety, ethics, union
vulnerability, work and life balance, and diversity. He also
reveals the drivers of employee retention and employee engagement
and how to measure them along with examples of survey content that
best predicts customer satisfaction and loyalty and other business
performance metrics. With each type of survey content, he also
presents the most recent normative results, useful for placing
results from any organization into the proper interpretative
context.
The second part of the book offers specific guidance on the
other key component of ensuring employee survey program success:
the survey feedback and action planning process. Wiley outlines a
time-tested seven-step model of survey feedback and action
planning, explaining each step of the model and providing real-life
client examples that identify the most common pitfalls of the
overall process. Readers will learn how to navigate around these
potential problems and will receive advice on how to set goals for
improvement from one survey measurement to the next. The book
concludes with a discussion of the characteristics of leadership
teams whose organizations achieve sustained improvement over
multiple iterations of survey measurement.
Dr. Wiley is recognized internationally for his groundbreaking
research that links employee survey results to measures of customer
satisfaction and business performance. He is also the creator of
WorkTrends™, an international survey research program that produces
results featured in both scholarly studies and the popular press
worldwide. He has more than 30 years of experience consulting with
organizations in the healthcare, financial services, manufacturing
and retail industries.
"As both a researcher and a practitioner, I know the employee
survey process can be a very powerful tool for organizational
development. This book speaks to the two elements of a survey
program that most differentiate between successful and unsuccessful
initiatives, the two elements that most impinge on the power of an
employee survey process to bring about desired change. I hope that
readers will find this book addresses the strategic issues in
employee surveying, the higher-order decisions that are imperative
to program success," commented Wiley.
"Wiley makes an excellent, well-balanced approach to making the
business case for employee surveys and providing reinforcement on
the essential components -- from purpose and development of the
instrument to results analysis to action planning," said Lawrence
E. Milan, Senior Vice President, Human Resources, ING U.S.
Insurance.
"Combining important findings from Kenexa Research Institute's
WorkTrends, a multi-national employee survey program, with the
author's extensive world-wide experience as an executive
consultant, this book is a unique and highly valuable contribution,
a must-read for any HR manager or consultant with strategic
ambitions," said Ingwer Borg, Director, Center of Survey Design
& Methodology at GESIS and professor of Applied Psychological
Methods, University of Giessen (Germany).
The book is available now in print and Kindle e-book through
Amazon.com; the list price is $40.
About Kenexa Kenexa® provides business
solutions for human resources. We help global organizations
multiply business success by identifying the best individuals for
every job and fostering optimal work environments for every
organization. For more than 20 years, Kenexa has studied human
behavior and team dynamics in the workplace, and has developed the
software solutions, business processes and expert consulting that
help organizations impact positive business outcomes through HR.
Kenexa is the only company that offers a comprehensive suite of
unified products and services that support the entire employee
lifecycle from pre-hire to exit. Additional information about
Kenexa and its global products and services can be accessed at
www.kenexa.com.
Note to editors: Jack W. Wiley, Ph.D. is
available for speaking engagements and book signings. Interested
parties should contact Jennifer Meyer of Kenexa. Kenexa is a
registered trademark of Kenexa Corporation. Other trademarks and
registered trademarks referenced herein remain the property of
their respective owners.
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MEDIA CONTACT: Jennifer Meyer Kenexa (612) 332-6383 Email
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