DENVER, Feb. 10, 2020 /PRNewswire/ -- TTEC Holdings,
Inc. (NASDAQ: TTEC), a leading digital global customer
experience technology and services company focused on the design,
implementation and delivery of transformative solutions for many of
the world's most iconic and disruptive brands, announced today that
it has acquired a majority interest in Serendebyte, an intelligent
automation CX solutions provider.
Serendebyte helps companies transform their customer and
employee experiences by improving sales process automation,
customer service, marketing automation and operations/compliance
for large enterprises. Serendebyte strengthens TTEC's ability to
deliver intelligent automation solutions globally. The acquisition
also expands TTEC's network of engineers and developers to provide
a combination of robotics-powered case management, AI and
analytics.
"Intelligent automation, including robotic process and desktop
automation (RPA and RDA), is one of the fastest growing
applications in the enterprise software category, thanks to the
speed and efficiencies it provides to customers, associates and
brands alike. This acquisition significantly advances the pace and
scale at which we can deliver end-to-end CX automation to our
clients via TTEC's Humanify Technology Platform. The depth and
breadth that Serendebyte brings to our CX tech solutions means that
clients can transform faster and deliver frictionless,
digital-first experiences," said Jonathan
Lerner, president of TTEC Digital.
Headquartered in Dallas, Texas,
Serendebyte was founded in 2013 and employs a workforce in
India, the U.S. and Canada serving industries including financial
services, insurance, healthcare, aviation, retail and consumer
products. Serendebyte, a Gold-level partner, has worked with Pega
since 2014.
"We are very excited about the opportunity to join an industry
leader like TTEC as it reinvents what it means to provide amazing
customer experiences with intelligent automation," said
Dilip Balakrishnan, president of
Serendebyte. "We look forward to offering tremendous transformative
value to current and future clients through augmented and
autonomous CX solutions that improve experiences across the
customer lifecycle."
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading digital global
customer experience (CX) technology and services company focused on
the design, implementation and delivery of transformative customer
experience, engagement and growth solutions. The Company's
TTEC Digital business provides insight-driven,
outcome-based and AI-enabled omnichannel cloud platforms and
CX consulting solutions and its TTEC Engage business delivers
operational excellence through customer care, acquisition,
retention, fraud prevention and detection, and content moderation
services. Founded in 1982, the Company's 48,500 employees operate
on six continents across the globe and live by a set of
customer-focused values that guide relationships with clients,
their customers, and each other. To learn more about how TTEC is
bringing humanity to the customer experience, visit
www.ttec.com/robotic-process-automation.
About Serendebyte:
Headquartered in Dallas, Texas,
with an international near-shore delivery center in Canada and two offshore centers in
India, Serendebyte provides digital automation solutions. The
company provides a wide range of solutions that drive 1-1 customer
engagement, digital process automation and robotics for its
customers across a wide cross-section of industries that include
financial services, insurance, health care, aviation, retail and
consumer products. Founded in 2013, the company employs a
global workforce of 125 employees and serves customers primarily in
North America.
FORWARD-LOOKING STATEMENTS
This release contains forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995.
These statements are based on the current beliefs and expectations
of TTEC Holding, Inc.'s management and are subject to significant
risks and uncertainties. Specifically, we would like for you to
focus on risks related to our strategy execution, our ability to
innovate and introduce technologies that are sufficiently
disruptive to allow us to maintain and grow our market share,
cybersecurity risk and risks inherent to our equity structure.
Actual results may differ from what is expressed in the
forward-looking statements. Factors that could cause TTEC's results
to differ materially from those described in the forward-looking
statements can be found in TTEC's Annual Report on Form 10-K for
the year ended December 31, 2018,
which has been filed with the U.S. Securities and Exchange
Commission (the "SEC") and is available on TTEC's website
www.ttec.com, and on the SEC's public website at www.sec.gov. TTEC
Holdings, Inc. does not undertake to update any forward-looking
statements.
Investor
Contact
Paul
Miller
+1.303.397.8641
|
Media
Contact
Nick
Cerise
+1.303.397.8331
|
Address
9197 South Peoria
Street
Englewood, CO
80112
|
Contact
ttec.com
+1.800.835.3832
|
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SOURCE TTEC Holdings, Inc.