C3 AI Launches C3 Generative AI for Government Programs Application with Google Cloud
July 15 2024 - 8:00AM
Business Wire
Transforming how the public navigates and
accesses government programs
Increasing efficiency, transparency around
public services and activities with generative AI
C3 AI (NYSE: AI), the Enterprise AI application software
company, today announced C3 Generative AI for Government Programs,
a generative AI application that helps federal, state, and local
governments quickly deliver accurate information to the public
about government programs ranging from healthcare, employment,
financial assistance, and more. The application streamlines access
and comprehension of complex government programs and processes for
hundreds of millions of citizens and residents, helping them
navigate systems and services with ease.
With C3 Generative AI for Government Programs, federal, state,
or local government agencies can eliminate service delays, reduce
wait times, make contact centers more effective, and improve the
citizen experience. By empowering the public to find answers
directly through an intuitive search and chat interface, support
centers will see decreased inquiry volumes and strain, allowing
service representatives to focus on more complex cases and
inquiries.
“Understanding and accessing vital services and benefits
programs can be an overwhelming process for many, and C3 Generative
AI for Government Programs provides an easy way to get clear and
quick answers to questions about the intricacies of these
services,” said Thomas M. Siebel, Chairman and CEO, C3 AI.
“Government programs and services make the most impact when those
who need them can smoothly use them. This product offers an
intuitive, intelligent interface that provides trustworthy
information about programs like the Affordable Care Act,
alleviating staff workload, accelerating information gathering, and
transforming how the public can learn about and use critical
services.”
C3 Generative AI is an AI application designed with an intuitive
natural language search and chat interface, allowing users of all
levels to easily and quickly find information with high precision,
perform data analysis, and discover insights. This application
offers robust enterprise-level security, access controls, and full
traceability.
With C3 Generative AI for Government Programs, users — including
government workers, residents, or anyone looking to understand
federal, state, or local programs — can get trustworthy answers
with complete citations to sources and websites. The application
understands nuances of various programs and provides clear,
step-by-step instructions if applicable, and supports queries and
responses in 130+ languages.
For example, a user could ask, “What are the enrollment steps
for the Affordable Care Act?” and C3 Generative AI for Government
Programs will provide a response that clearly details each step a
potential enrollee would need to take to apply for and secure an
ACA-compliant health insurance plan. Going further, the user could
ask follow-up questions including, “What is a special enrollment
period?”, “What qualifies me for a special enrollment period?”, and
“Does changing jobs qualify me for a special enrollment period?”;
in a few minutes, a user can find out how and when to enroll in
state health insurance coverage, including any special
circumstances they need to consider during the process.
Running on Google Cloud, C3 Generative AI for Government
Programs can withstand large inquiry volume and deliver an
exceptional customer service experience. Users benefit from secure,
high-performance cloud infrastructure and Google Cloud’s most
advanced family of language models, Gemini. These models deliver
very accurate and relevant responses through features including
large context windows, multi-modal capabilities, and particularly
strong reasoning capabilities. C3 Generative AI then packages this
strong foundation into an enterprise-grade AI application that
eliminates hallucination, provides high precision responses,
maintains source traceability, and meets strict security
requirements.
“Partnering with Google Cloud enables C3 AI to deliver
innovative generative AI applications spanning multiple industries,
with the security and privacy controls required by the most
demanding of customers,” said Kevin Ichhpurani, Corporate Vice
President, Global Ecosystem and Channels at Google Cloud. “These
latest applications from C3 AI help support public sector agencies
as they harness the power of AI to better serve citizens, including
helping people get trusted information on government programs more
quickly.”
C3 Generative AI for Government Programs is now available. Learn
more: https://c3.ai/c3-generative-ai-for-government-programs.
About C3.ai, Inc.
C3 AI is the Enterprise AI application software company. C3 AI
delivers a family of fully integrated products including the C3 AI
Platform, an end-to-end platform for developing, deploying, and
operating enterprise AI applications, C3 AI applications, a
portfolio of industry-specific SaaS enterprise AI applications that
enable the digital transformation of organizations globally, and C3
Generative AI, a suite of large AI transformer models for the
enterprise.
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C3 AI Public Relations Edelman Lisa Kennedy 415-914-8336
pr@c3.ai
Investor Relations ir@c3.ai
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