0000025475false00000254752025-03-032025-03-030000025475us-gaap:CommonClassBMember2025-03-032025-03-030000025475us-gaap:CommonClassAMember2025-03-032025-03-03
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 8-K
CURRENT REPORT
PURSUANT TO SECTION 13 OR 15(d) OF THE
SECURITIES EXCHANGE ACT OF 1934
Date of Report (Date of earliest event reported): March 3, 2025
CRAWFORD & COMPANY
(Exact Name of Registrant as Specified in Its Charter)
Georgia
(State or Other Jurisdiction of Incorporation)
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1-10356 |
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58-0506554 |
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(Commission File Number) |
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(IRS Employer Identification No.) |
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5335 Triangle Parkway, Peachtree Corners, Georgia |
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30092 |
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(Address of Principal Executive Offices) |
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(Zip Code) |
(404) 300-1000
(Registrant's Telephone Number, Including Area Code)
N/A
(Former Name or Former Address, if Changed Since Last Report)
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
☐ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
☐ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
☐ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
☐ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 or Rule 12b-2 of the Securities Act of 1934.
Emerging growth company ☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Securities Registered Pursuant to Section 12(b) of the Act:
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Title of each class |
Trading Symbol(s) |
Name of each exchange on which registered |
Class A Common Stock — $1.00 Par Value |
CRD-A |
New York Stock Exchange, Inc. |
Class B Common Stock — $1.00 Par Value |
CRD-B |
New York Stock Exchange, Inc. |
Item 2.02. Results of Operations and Financial Condition
On March 3, 2025, Crawford & Company (the "Company") issued a press release containing information about the Company's financial results for the fourth quarter 2024. A copy of the press release is attached hereto as Exhibit 99.1 and is incorporated herein by this reference.
Item 7.01. Regulation FD Disclosure
The Company has made available on the Company's website at https://ir.crawco.com a presentation designed to enhance the information presented at its quarterly earnings conference call on Tuesday, March 4, 2025 at 8:30 a.m. Eastern Time. A copy of the presentation is attached hereto as Exhibit 99.2 and is incorporated herein by this reference.
Item 9.01. Financial Statements and Exhibits
(d) The following exhibits are being filed herewith:
The information contained in this current report on Form 8-K and in the accompanying exhibits shall not be incorporated by reference into any filing of the Company with the SEC, whether made before or after the date hereof, regardless of any general incorporation by reference language in such filing, unless expressly incorporated by specific reference to such filing. The information, including the exhibits hereto, shall not be deemed to be "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, or otherwise subject to the liabilities of that section or Sections 11 and 12(a)(2) of the Securities Act of 1933, as amended.
SIGNATURE
Pursuant to the requirements of the Securities and Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
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CRAWFORD & COMPANY |
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(Registrant) |
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By: |
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/s/ W. BRUCE SWAIN |
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W. Bruce Swain |
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Executive Vice President - |
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Chief Financial Officer |
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Dated: March 3, 2025 |
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Exhibit 99.1
Crawford & Company®
5335 Triangle Parkway
Peachtree Corners, GA 30092
FOR IMMEDIATE RELEASE
CRAWFORD & COMPANY REPORTS 2024 FOURTH QUARTER AND FULL YEAR RESULTS
ACHIEVED RECORD REVENUES FOR YEAR
ATLANTA, (March 3, 2025) -- Crawford & Company® (NYSE: CRD-A and CRD-B) today announced its financial results for the fourth quarter and year ended December 31, 2024.
Revenues before reimbursements increased 17% to $347.3 million in the 2024 fourth quarter from $296.1 million in the 2023 fourth quarter. Fourth quarter net income was $5.7 million, or $0.11 per diluted share for CRD-A and $0.12 for CRD-B, compared to a loss of $(0.8) million, or $(0.02) per diluted share for CRD-A and CRD-B in the prior year quarter.
Revenues before reimbursements increased 2% to a new annual record of $1.293 billion in 2024 from $1.267 billion in 2023. Full year 2024 net income was $26.6 million, or $0.53 per diluted share for CRD-A and $0.54 for CRD-B, compared to $30.6 million, or $0.61 per diluted share for CRD-A and $0.62 for CRD-B in 2023.
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GAAP Consolidated Results |
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Three Months Ended
December 31, |
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Twelve Months Ended
December 31, |
(in millions, except per share amounts) |
2024 |
2023 |
Change |
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2024 |
2023 |
Change |
Revenues before reimbursements |
$347.3 |
$296.1 |
17% |
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$1,292.5 |
$1,267.1 |
2% |
Net income (loss) attributable to shareholders |
5.7 |
(0.8) |
813% |
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26.6 |
30.6 |
-13% |
Diluted earnings (loss) per share CRD-A |
0.11 |
(0.02) |
650% |
|
0.53 |
0.61 |
-13% |
Diluted earnings (loss) per share CRD-B |
0.12 |
(0.02) |
700% |
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0.54 |
0.62 |
-13% |
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Non-GAAP Consolidated Results |
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Three Months Ended December 31, |
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Twelve Months Ended December 31, |
(in millions, except per share amounts) |
2024 |
2023 |
Change |
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2024 |
2023 |
Change |
Revenues before reimbursements
on constant dollar basis |
$344.9 |
$296.1 |
16% |
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$1,293.3 |
$1,267.1 |
2% |
Consolidated adjusted operating earnings |
18.7 |
7.8 |
140% |
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74.7 |
85.4 |
-13% |
Consolidated adjusted EBITDA |
27.9 |
15.7 |
78% |
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108.7 |
118.7 |
-8% |
Non-GAAP net income attributable to shareholders |
9.7 |
3.3 |
194% |
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39.4 |
47.0 |
-16% |
Non-GAAP diluted earnings per share CRD-A |
0.19 |
0.06 |
217% |
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0.79 |
0.95 |
-17% |
Non-GAAP diluted earnings per share CRD-B |
0.19 |
0.07 |
171% |
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0.80 |
0.95 |
-16% |
Mr. Rohit Verma, president and chief executive officer of Crawford & Company, commented, "Our fourth quarter performance delivered a strong close to 2024, reflecting revenue growth across all business lines and margin expansion in our North America Loss Adjusting, International Operations and Platform Solutions segments. As we expected, after a relatively quiet year, we saw increased claims activity during the fourth quarter in the aftermath of Hurricanes Helene and Milton, which represented the first meaningful increase in outsourced claims activity since the third quarter of 2023. Broadspire continued the momentum it has driven all year, resulting in revenue growth in the quarter and its second consecutive year of record annual revenue. International made solid progress, with several key markets contributing to the segment’s revenue growth and margin improvement.”
Mr. Verma continued, “As we move through 2025, we remain committed to delivering operational excellence, investing in our people, improving our technology, and embracing innovation to enhance the customer experience across all our offerings. Our ability to develop and maintain longstanding client relationships drives our success and positions us as a key partner in periods of both benign and extreme weather. We appreciate the dedication of our employees and the confidence of our clients, which enable us to maintain our market leadership.”
Segment Results for the Fourth Quarter and Full Year
North America Loss Adjusting
North America Loss Adjusting revenues before reimbursements were $79.4 million in the 2024 fourth quarter, increasing 14.0% from $69.7 million in the 2023 fourth quarter.
The segment had operating earnings of $3.4 million in the 2024 fourth quarter, increasing from $0.8 million in the 2023 fourth quarter. The operating margin was 4.2% in the 2024 quarter increasing from 1.1% in the 2023 quarter driven by increased revenues in U.S. Global Technical Services and Field Operations compared to the prior year quarter due to increased weather-related activity from Hurricanes Helene and Milton.
North America Loss Adjusting revenues before reimbursements were $312.2 million in 2024, increasing 2.8% from $303.6 million in 2023.
The segment had operating earnings of $18.2 million in 2024, decreasing from $23.2 million in 2023. The operating margin was 5.8% in 2024 and 7.6% in 2023. The decrease in operating earnings was primarily due to the decrease in revenues in Canada and U.S. Field Operations and reduced staff utilization related to the higher weather-related activity in the prior year.
International Operations
International Operations revenues before reimbursements were $112.5 million in the 2024 fourth quarter, up 15.8% from $97.2 million in the 2023 fourth quarter. Absent foreign exchange rate increases of $2.9 million, revenues would have been $109.6 million for the 2024 fourth quarter.
Operating earnings were $8.5 million in the 2024 fourth quarter, increasing from $2.2 million in the 2023 period. The segment’s operating margin for the 2024 quarter increased to 7.5% compared with 2.3% in the 2023 quarter driven by revenue growth in the U.K and Europe.
International Operations revenues before reimbursements were $418.6 million in 2024, up 9.5% from $382.4 million in 2023. Absent foreign exchange rate increases of $0.5 million, revenues would have been $418.1 million for 2024.
Operating earnings were $21.0 million in 2024, improving from $11.2 million in 2023. The segment’s operating margin for 2024 increased to 5.0% compared with 2.9% in 2023 driven by revenue growth in the U.K., Europe, Asia, and Latin America.
Broadspire
Broadspire segment revenues before reimbursements were $97.7 million in the 2024 fourth quarter, increasing 6.0% from $92.1 million in the 2023 quarter.
Broadspire operating earnings were $10.1 million in the 2024 fourth quarter, representing an operating margin of 10.4%, decreasing from $12.3 million, or 13.3% of revenues, in the 2023 fourth quarter. The decrease was primarily driven by higher self-insurance costs and increased staffing levels.
Broadspire segment revenues before reimbursements were a new annual record of $388.1 million in 2024, increasing 9.1% from $355.7 million in 2023.
Broadspire operating earnings were $52.4 million in 2024, representing an operating margin of 13.5%, increasing from $41.9 million, or 11.8% of revenues in 2023 driven by an increase in revenues resulting from new client programs, increased medical management usage, and pricing improvements.
Platform Solutions
Platform Solutions revenues before reimbursements were $57.6 million in the 2024 fourth quarter, up 55.1% from $37.2 million in the 2023 quarter.
Operating earnings were $4.8 million in the 2024 fourth quarter, increasing from $1.9 million in the 2023 period. The segment’s operating margin for the 2024 quarter was 8.2% as compared with 5.2% in the 2023 quarter resulting from increased weather-related activity from Hurricanes Helene and Milton.
Platform Solutions revenues before reimbursements were $173.7 million in 2024, down (23.0)% from $225.5 million in 2023.
Operating earnings were $11.2 million in 2024, decreasing from $28.5 million in the 2023 period. The segment’s operating margin for 2024 was 6.4% as compared with 12.7% in 2023 due to a reduction in revenues in our Networks service line due to higher weather-related activity in the prior year resulting in a decreased need for staff augmentation services in 2024 and lower Contractor Connection revenues.
Unallocated Corporate and Shared Costs and Credits, Net
Unallocated corporate costs were $8.0 million in the 2024 fourth quarter, compared with $9.4 million in the 2023 period. The decrease in the fourth quarter was primarily due to a $1.2 million decrease in self-insurance costs and a $0.9 million decrease in professional fees, partially offset by a $0.7 million increase in unallocated compensation.
Unallocated corporate costs were $28.1 million in 2024, compared with $19.4 million in 2023. The increase in 2024 was due to a $3.3 million increase in professional fees, $3.0 million increase in unallocated compensation, and a $2.4 million increase in self-insurance costs.
Selling, General, and Administrative Expenses
Selling, general, and administrative expenses (“SG&A”) increased $3.7 million, or 4.9%, in the three months ended December 31, 2024 as compared with the 2023 period. The increase was primarily due to increased self-insurance costs and compensation.
SG&A increased $13.2 million, or 4.6%, in 2024 as compared with 2023. The increase was primarily due to higher professional fees and IT costs, partially offset by the benefit from contingent earnout adjustments.
Other Matters
The Company recognized pretax contingent earnout adjustments totaling expenses of $0.4 million and $0.9 million in the 2024 fourth quarter and comparable 2023 period, respectively, related to the fair value adjustment of earnout liabilities arising from recent acquisitions. The Company recognized a contingent earnout benefit of $(1.1) million in 2024, compared with an expense of $4.0 million in 2023. These adjustments, which are not a component of operating earnings, are based on changes to projections of acquired entities over the respective earnout periods, which span multiple years.
The Company recognized non-service pension costs of $2.5 million in the 2024 fourth quarter compared with $2.2 million in the 2023 period. Non-service pension costs totaled $9.8 million in 2024 compared to $8.6 million in 2023. Non-service pension costs represent the U.S. and U.K. non-service defined benefit pension costs, which are non-operating in nature as the U.S. plan is frozen and the U.K. plans are closed to new participants.
Balance Sheet and Cash Flow
The Company’s consolidated cash and cash equivalents position as of December 31, 2024, totaled $55.4 million, compared with $58.4 million at December 31, 2023. The Company’s total debt outstanding as of December 31, 2024, totaled $218.1 million, compared with $209.1 million at December 31, 2023.
The Company’s operations provided $51.6 million of cash during 2024, compared with $103.8 million provided in 2023. The decrease in cash provided by operating activities was primarily due to a $48.0 million decrease in the change in billed and unbilled accounts receivable and lower earnings.
The Company made no contributions to its U.S. defined benefit pension plan and $2.9 million in contributions to its U.K. plans for 2024, compared with no contributions to the U.S. plan and $2.4 million to the U.K. plans in 2023.
During 2024 and 2023, the Company did not repurchase any shares of CRD-A. In 2024, the Company repurchased 409,610 shares of CRD-B at an average per share cost of $9.44, compared to 293,952 shares of CRD-B repurchased at an average per share cost of $9.30 in 2023. The total cost of share repurchases during 2024 was $3.9 million.
Conference Call
As previously announced, Crawford & Company will host a conference call on March 4, 2025 at 8:30 a.m. Eastern Time to discuss its fourth quarter and full year 2024 results. The conference call can be accessed live by dialing 1-800-549-8228 and using Conference ID 03099. A presentation for tomorrow’s call can also be found on the investor relations portion of the Company’s website, https://ir.crawco.com. The call will be recorded and available for replay through April 4, 2025. You may dial 1-888-660-6264 and use passcode 03099# to listen to the replay.
Non-GAAP Presentation
In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under U.S. generally accepted accounting principles (“GAAP”), these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations.
Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker (“CODM”) to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP. We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria used by our senior management and CODM. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs, but before net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, contingent earnout adjustments, non-service pension costs and credits, income taxes and net income or loss attributable to noncontrolling interests.
Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. However, adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results. The Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income attributable to shareholders of the Company with adjustments for depreciation and amortization, net corporate interest expense, contingent earnout adjustments, non-service pension costs and credits, income taxes and stock-based compensation expense.
Unallocated corporate and shared costs and credits include expenses and credits related to our chief executive officer and Board of Directors, certain provisions for bad debt allowances or subsequent recoveries such as those related to bankrupt clients, certain unallocated professional fees and certain self-insurance costs and recoveries that are not allocated to our individual operating segments.
Income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, contingent earnout adjustments, and non-service pension costs and credits are recurring components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services and vary significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors, affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. Contingent earnout adjustments relate to changes in the fair value of earnouts associated with our recent acquisitions. Non-service pension costs and credits represent the U.S. and U.K. non-service defined benefit pension costs, which are non-operating in nature as the U.S. plan was frozen in 2002 and the U.K. plans are closed to new participants. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings to better assess the results of each segment's operating activities on a consistent basis.
A significant portion of our operations are international. These international operations subject us to foreign exchange fluctuations. The following table illustrates revenue as a percentage of total revenue for the major currencies of the geographic areas that Crawford does business:
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Three Months Ended |
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Year Ended |
(in thousands) |
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December 31,
2024 |
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December 31,
2023 |
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December 31,
2024 |
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December 31,
2023 |
Geographic Area |
Currency |
USD equivalent |
% of total |
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USD equivalent |
% of total |
|
USD equivalent |
% of total |
|
USD equivalent |
% of total |
U.S. |
USD |
$213,400 |
61.4% |
|
$176,087 |
59.5% |
|
$783,024 |
60.6% |
|
$788,364 |
62.2% |
U.K. |
GBP |
44,417 |
12.8% |
|
37,214 |
12.6% |
|
168,357 |
13.0% |
|
143,353 |
11.3% |
Canada |
CAD |
21,363 |
6.2% |
|
22,882 |
7.7% |
|
90,879 |
7.0% |
|
96,374 |
7.6% |
Australia |
AUD |
23,481 |
6.8% |
|
20,692 |
7.0% |
|
88,988 |
6.9% |
|
89,479 |
7.1% |
Europe |
EUR |
16,304 |
4.7% |
|
14,545 |
4.9% |
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62,110 |
4.8% |
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57,513 |
4.5% |
Rest of World |
Various |
28,289 |
8.1% |
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24,701 |
8.3% |
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99,152 |
7.7% |
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92,048 |
7.3% |
Total Revenues, before reimbursements |
$347,254 |
100.0% |
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$296,121 |
100.0% |
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$1,292,510 |
100.0% |
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$1,267,131 |
100.0% |
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Following is a reconciliation of consolidated operating earnings to net income (loss) attributable to shareholders of Crawford & Company on a GAAP basis:
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Three Months Ended |
|
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Year Ended |
|
(in thousands) |
December 31, 2024 |
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December 31, 2023 |
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December 31, 2024 |
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December 31, 2023 |
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Operating earnings: |
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North America Loss Adjusting |
$ |
3,366 |
|
$ |
752 |
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$ |
18,173 |
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$ |
23,185 |
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International Operations |
|
8,473 |
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|
2,207 |
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21,001 |
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|
11,181 |
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Broadspire |
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10,132 |
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12,266 |
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52,429 |
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|
41,873 |
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Platform Solutions |
|
4,756 |
|
|
1,946 |
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|
11,173 |
|
|
28,541 |
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Unallocated corporate and shared costs, net |
|
(8,001 |
) |
|
(9,421 |
) |
|
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(28,066 |
) |
|
(19,419 |
) |
Consolidated operating earnings |
|
18,726 |
|
|
7,750 |
|
|
|
74,710 |
|
|
85,361 |
|
(Deduct) add: |
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Net corporate interest expense |
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(4,328 |
) |
|
(3,772 |
) |
|
|
(16,862 |
) |
|
(17,036 |
) |
Stock option expense |
|
(80 |
) |
|
(112 |
) |
|
|
(574 |
) |
|
(552 |
) |
Amortization expense |
|
(1,841 |
) |
|
(1,926 |
) |
|
|
(7,497 |
) |
|
(7,790 |
) |
Non-service pension costs |
|
(2,451 |
) |
|
(2,165 |
) |
|
|
(9,764 |
) |
|
(8,601 |
) |
Contingent earnout adjustments |
|
(448 |
) |
|
(925 |
) |
|
|
1,099 |
|
|
(4,025 |
) |
Income tax (provision) benefit |
|
(3,717 |
) |
|
161 |
|
|
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(14,583 |
) |
|
(17,097 |
) |
Net (income) loss attributable to noncontrolling interests |
|
(139 |
) |
|
171 |
|
|
|
67 |
|
|
349 |
|
Net income (loss) attributable to shareholders of Crawford & Company |
$ |
5,722 |
|
$ |
(818 |
) |
|
$ |
26,596 |
|
$ |
30,609 |
|
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Following is a reconciliation of net income (loss) attributable to shareholders of Crawford & Company on a GAAP basis to non-GAAP adjusted EBITDA:
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Three Months Ended |
|
|
Year Ended |
|
(in thousands) |
December 31,
2024 |
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December 31,
2023 |
|
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December 31,
2024 |
|
December 31,
2023 |
|
Net income (loss) attributable to shareholders of Crawford & Company |
$ |
5,722 |
|
$ |
(818 |
) |
|
$ |
26,596 |
|
$ |
30,609 |
|
Add (Deduct): |
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Depreciation and amortization |
|
9,238 |
|
|
8,386 |
|
|
|
36,195 |
|
|
35,742 |
|
Stock-based compensation |
|
1,949 |
|
|
1,420 |
|
|
|
5,768 |
|
|
5,603 |
|
Net corporate interest expense |
|
4,328 |
|
|
3,772 |
|
|
|
16,862 |
|
|
17,036 |
|
Non-service pension costs |
|
2,451 |
|
|
2,165 |
|
|
|
9,764 |
|
|
8,601 |
|
Contingent earnout adjustments |
|
448 |
|
|
925 |
|
|
|
(1,099 |
) |
|
4,025 |
|
Income tax provision (benefit) |
|
3,717 |
|
|
(161 |
) |
|
|
14,583 |
|
|
17,097 |
|
Non-GAAP adjusted EBITDA |
$ |
27,853 |
|
$ |
15,689 |
|
|
$ |
108,669 |
|
$ |
118,713 |
|
|
|
|
|
|
|
|
|
|
|
Following is a reconciliation of operating cash flow to free cash flow for the twelve months ended December 31, 2024 and 2023:
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|
|
Twelve Months Ended |
|
(in thousands) |
December 31, 2024 |
|
|
December 31, 2023 |
|
|
Change |
|
Net Cash Provided by Operating Activities |
$ |
51,619 |
|
|
$ |
103,790 |
|
|
$ |
(52,171 |
) |
Less: |
|
|
|
|
|
|
|
|
Property & Equipment Purchases, net |
|
(6,210 |
) |
|
|
(4,890 |
) |
|
|
(1,320 |
) |
Capitalized Software (internal and external costs) |
|
(35,437 |
) |
|
|
(31,706 |
) |
|
|
(3,731 |
) |
Free Cash Flow |
$ |
9,972 |
|
|
$ |
67,194 |
|
|
$ |
(57,222 |
) |
|
|
|
|
|
|
|
|
|
Non-GAAP consolidated results for 2024 and 2023 exclude the non-cash, after-tax adjustments for amortization of intangible assets, non-service-related pension costs, and contingent earnout adjustment.
Following are the reconciliations of GAAP Pretax Earnings (Loss), Net Income (Loss) and Earnings (Loss) Per Share to related non-GAAP Adjusted figures, which reflect each of 2024 and 2023 before amortization of intangible assets, non-service related pension costs and contingent earnout adjustments:
|
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended December 31, 2024 |
|
(in thousands) |
Pretax earnings |
|
Net income
attributable to Crawford & Company |
|
Diluted earnings per
CRD-A
share |
|
Diluted earnings per
CRD-B
share(1) |
|
GAAP |
$ |
9,578 |
|
$ |
5,722 |
|
$ |
0.11 |
|
$ |
0.12 |
|
Adjustments: |
|
|
|
|
|
|
|
|
Amortization of intangible assets |
|
1,841 |
|
|
1,561 |
|
|
0.03 |
|
|
0.03 |
|
Non-service related pension costs |
|
2,451 |
|
|
1,917 |
|
|
0.04 |
|
|
0.04 |
|
Contingent earnout adjustments |
|
448 |
|
|
450 |
|
|
0.01 |
|
|
0.01 |
|
Non-GAAP Adjusted |
$ |
14,318 |
|
$ |
9,650 |
|
$ |
0.19 |
|
$ |
0.19 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended December 31, 2023 |
|
(in thousands) |
Pretax (loss) earnings |
|
Net (loss) income
attributable to Crawford & Company |
|
Diluted (loss) earnings per
CRD-A
share |
|
Diluted (loss) earnings per
CRD-B
share(1) |
|
GAAP |
$ |
(1,150 |
) |
$ |
(818 |
) |
$ |
(0.02 |
) |
$ |
(0.02 |
) |
Adjustments: |
|
|
|
|
|
|
|
|
Amortization of intangible assets |
|
1,926 |
|
|
1,623 |
|
|
0.03 |
|
|
0.03 |
|
Non-service related pension costs |
|
2,165 |
|
|
1,614 |
|
|
0.03 |
|
|
0.03 |
|
Contingent earnout adjustments |
|
925 |
|
|
849 |
|
|
0.02 |
|
|
0.02 |
|
Non-GAAP Adjusted |
$ |
3,866 |
|
$ |
3,268 |
|
$ |
0.06 |
|
$ |
0.07 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Year Ended December 31, 2024 |
|
(in thousands) |
Pretax earnings |
|
Net income attributable to Crawford & Company |
|
Diluted earnings per
CRD-A
share |
|
Diluted earnings per
CRD-B
share |
|
GAAP |
$ |
41,112 |
|
$ |
26,596 |
|
$ |
0.53 |
|
$ |
0.54 |
|
Adjustments: |
|
|
|
|
|
|
|
|
Amortization of intangible assets |
|
7,497 |
|
|
6,368 |
|
|
0.13 |
|
|
0.13 |
|
Contingent earnout adjustments |
|
(1,099 |
) |
|
(1,155 |
) |
|
(0.02 |
) |
|
(0.02 |
) |
Non-service related pension costs |
|
9,764 |
|
|
7,631 |
|
|
0.15 |
|
|
0.15 |
|
Non-GAAP Adjusted |
$ |
57,274 |
|
$ |
39,440 |
|
$ |
0.79 |
|
$ |
0.80 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Year Ended December 31, 2023 |
|
(in thousands) |
Pretax earnings |
|
Net income
attributable to Crawford & Company |
|
Diluted earnings per
CRD-A
share(1) |
|
Diluted earnings per
CRD-B
share |
|
GAAP |
$ |
47,357 |
|
$ |
30,609 |
|
$ |
0.61 |
|
$ |
0.62 |
|
Adjustments: |
|
|
|
|
|
|
|
|
Amortization of intangible assets |
|
7,790 |
|
|
6,662 |
|
|
0.13 |
|
|
0.13 |
|
Contingent earnout adjustments |
|
4,025 |
|
|
3,352 |
|
|
0.07 |
|
|
0.07 |
|
Non-service related pension costs |
|
8,601 |
|
|
6,396 |
|
|
0.13 |
|
|
0.13 |
|
Non-GAAP Adjusted |
$ |
67,773 |
|
$ |
47,019 |
|
$ |
0.95 |
|
$ |
0.95 |
|
|
|
|
|
|
|
|
|
|
(1) Sum of reconciling items may differ from total due to rounding of individual components.
Following is information regarding the weighted average shares used in the computation of basic and diluted earnings per share:
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended |
|
Year Ended |
|
(in thousands) |
December 31, 2024 |
|
December 31, 2023 |
|
December 31, 2024 |
|
December 31, 2023 |
|
Weighted-Average Shares Used to Compute Basic Earnings Per Share: |
|
|
|
|
|
|
|
|
Class A Common Stock |
|
29,937 |
|
|
29,213 |
|
|
29,783 |
|
|
29,039 |
|
Class B Common Stock |
|
19,161 |
|
|
19,653 |
|
|
19,332 |
|
|
19,796 |
|
Weighted-Average Shares Used to Compute Diluted Earnings Per Share: |
|
|
|
|
|
|
|
|
Class A Common Stock |
|
30,695 |
|
|
29,213 |
|
|
30,404 |
|
|
29,799 |
|
Class B Common Stock |
|
19,161 |
|
|
19,653 |
|
|
19,332 |
|
|
19,796 |
|
|
|
|
|
|
|
|
|
|
Non-GAAP (1) |
|
|
|
|
|
|
|
|
Weighted-Average Shares Used to Compute Diluted Earnings Per Share: |
|
|
|
|
|
|
|
|
Class A Common Stock |
|
30,695 |
|
|
30,218 |
|
|
30,404 |
|
|
29,799 |
|
Class B Common Stock |
|
19,161 |
|
|
19,653 |
|
|
19,332 |
|
|
19,796 |
|
|
|
|
|
|
|
|
|
|
(1) The Company had a net loss for GAAP reporting during the three months ended December 31, 2023, resulting in no additional dilutive securities added to the basic weighted average shares in calculating diluted weighted average shares for GAAP reporting as their impact would be anti-dilutive. As the Company has Non-GAAP positive net income for the twelve months ended December 31, 2023, these dilutive securities were added back to calculate Non-GAAP earnings per share.
Further information regarding the Company’s operating results for the three and twelve months ended December 31, 2024, financial position as of December 31, 2024, and cash flows for the twelve months ended December 31, 2024 is shown on the attached unaudited condensed consolidated financial statements.
About Crawford & Company
Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is a leading provider of claims management and outsourcing solutions to insurance companies and self-insured entities with an expansive network serving clients in more than 70 countries. The Company's two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information is available at www.crawco.com
TAG: Crawford-Financial, Crawford-Investor-News-and-Events
FOR FURTHER INFORMATION REGARDING THIS PRESS RELEASE, PLEASE CALL BRUCE SWAIN AT (404) 300-1051.
|
This press release contains forward-looking statements, including statements about the expected future financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not historical facts may be “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995 and other federal securities laws. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company’s present expectations. Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made. For further information regarding Crawford & Company, including factors that could cause our actual financial condition, results or earnings to differ from those described in any forward-looking statements, please read Crawford & Company’s reports filed with the SEC and available at www.sec.gov and in the Investor Relations section of Crawford & Company’s website at www.crawco.com. |
CRAWFORD & COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
Unaudited
(In Thousands, Except Per Share Amounts and Percentages)
|
|
|
|
|
|
|
|
|
|
|
|
|
Three Months Ended December 31, |
|
2024 |
|
|
2023 |
|
|
% Change |
|
|
|
|
|
|
|
|
|
|
|
Revenues: |
|
|
|
|
|
|
|
|
|
Revenues Before Reimbursements |
|
$ |
347,254 |
|
|
$ |
296,121 |
|
|
|
17 |
% |
Reimbursements |
|
|
11,064 |
|
|
|
13,044 |
|
|
|
(15 |
)% |
Total Revenues |
|
|
358,318 |
|
|
|
309,165 |
|
|
|
16 |
% |
|
|
|
|
|
|
|
|
|
|
Costs and Expenses: |
|
|
|
|
|
|
|
|
|
Costs of Services Provided, Before Reimbursements |
|
|
252,352 |
|
|
|
216,981 |
|
|
|
16 |
% |
Reimbursements |
|
|
11,064 |
|
|
|
13,044 |
|
|
|
(15 |
)% |
Total Costs of Services |
|
|
263,416 |
|
|
|
230,025 |
|
|
|
15 |
% |
|
|
|
|
|
|
|
|
|
|
Selling, General, and Administrative Expenses |
|
|
78,548 |
|
|
|
74,877 |
|
|
|
5 |
% |
Corporate Interest Expense, Net |
|
|
4,328 |
|
|
|
3,772 |
|
|
|
15 |
% |
Total Costs and Expenses |
|
|
346,292 |
|
|
|
308,674 |
|
|
|
12 |
% |
|
|
|
|
|
|
|
|
|
|
Other Loss, Net |
|
|
(2,448 |
) |
|
|
(1,641 |
) |
|
|
49 |
% |
|
|
|
|
|
|
|
|
|
|
Income (Loss) Before Income Taxes |
|
|
9,578 |
|
|
|
(1,150 |
) |
|
|
933 |
% |
Provision (Benefit) for Income Taxes |
|
|
3,717 |
|
|
|
(161 |
) |
|
|
2409 |
% |
|
|
|
|
|
|
|
|
|
|
Net Income (Loss) |
|
|
5,861 |
|
|
|
(989 |
) |
|
|
693 |
% |
|
|
|
|
|
|
|
|
|
|
Net (Income) Loss Attributable to Noncontrolling Interests |
|
|
(139 |
) |
|
|
171 |
|
|
|
(181 |
)% |
|
|
|
|
|
|
|
|
|
|
Net Income (Loss) Attributable to Shareholders of Crawford & Company |
|
$ |
5,722 |
|
|
$ |
(818 |
) |
|
|
800 |
% |
|
|
|
|
|
|
|
|
|
|
Earnings (Loss) Per Share - Basic: |
|
|
|
|
|
|
|
|
|
Class A Common Stock |
|
$ |
0.12 |
|
|
$ |
(0.02 |
) |
|
|
700 |
% |
Class B Common Stock |
|
$ |
0.12 |
|
|
$ |
(0.02 |
) |
|
|
700 |
% |
|
|
|
|
|
|
|
|
|
|
Earnings (Loss) Per Share - Diluted: |
|
|
|
|
|
|
|
|
|
Class A Common Stock |
|
$ |
0.11 |
|
|
$ |
(0.02 |
) |
|
|
650 |
% |
Class B Common Stock |
|
$ |
0.12 |
|
|
$ |
(0.02 |
) |
|
|
700 |
% |
|
|
|
|
|
|
|
|
|
|
Cash Dividends Per Share: |
|
|
|
|
|
|
|
|
|
Class A Common Stock |
|
$ |
0.07 |
|
|
$ |
0.07 |
|
|
|
— |
|
Class B Common Stock |
|
$ |
0.07 |
|
|
$ |
0.07 |
|
|
|
— |
|
CRAWFORD & COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
Unaudited
(In Thousands, Except Per Share Amounts and Percentages)
|
|
|
|
|
|
|
|
|
|
|
|
|
Year Ended December 31, |
|
2024 |
|
|
2023 |
|
|
% Change |
|
|
|
|
|
|
|
|
|
|
|
Revenues: |
|
|
|
|
|
|
|
|
|
Revenues Before Reimbursements |
|
$ |
1,292,510 |
|
|
$ |
1,267,131 |
|
|
|
2 |
% |
Reimbursements |
|
|
48,460 |
|
|
|
49,788 |
|
|
|
(3 |
)% |
Total Revenues |
|
|
1,340,970 |
|
|
|
1,316,919 |
|
|
|
2 |
% |
|
|
|
|
|
|
|
|
|
|
Costs and Expenses: |
|
|
|
|
|
|
|
|
|
Costs of Services Provided, Before Reimbursements |
|
|
924,963 |
|
|
|
908,059 |
|
|
|
2 |
% |
Reimbursements |
|
|
48,460 |
|
|
|
49,788 |
|
|
|
(3 |
)% |
Total Costs of Services |
|
|
973,423 |
|
|
|
957,847 |
|
|
|
2 |
% |
|
|
|
|
|
|
|
|
|
|
Selling, General, and Administrative Expenses |
|
|
299,664 |
|
|
|
286,506 |
|
|
|
5 |
% |
Corporate Interest Expense, Net |
|
|
16,862 |
|
|
|
17,036 |
|
|
|
(1 |
)% |
Total Costs and Expenses |
|
|
1,289,949 |
|
|
|
1,261,389 |
|
|
|
2 |
% |
|
|
|
|
|
|
|
|
|
|
Other Loss, Net |
|
|
(9,909 |
) |
|
|
(8,173 |
) |
|
|
21 |
% |
|
|
|
|
|
|
|
|
|
|
Income Before Income Taxes |
|
|
41,112 |
|
|
|
47,357 |
|
|
|
(13 |
)% |
Provision for Income Taxes |
|
|
14,583 |
|
|
|
17,097 |
|
|
|
(15 |
)% |
|
|
|
|
|
|
|
|
|
|
Net Income |
|
|
26,529 |
|
|
|
30,260 |
|
|
|
(12 |
)% |
|
|
|
|
|
|
|
|
|
|
Net Loss Attributable to Noncontrolling Interests |
|
|
67 |
|
|
|
349 |
|
|
|
(81 |
)% |
|
|
|
|
|
|
|
|
|
|
Net Income Attributable to Shareholders of Crawford & Company |
|
$ |
26,596 |
|
|
$ |
30,609 |
|
|
|
(13 |
)% |
|
|
|
|
|
|
|
|
|
|
Earnings Per Share - Basic: |
|
|
|
|
|
|
|
|
|
Class A Common Stock |
|
$ |
0.54 |
|
|
$ |
0.63 |
|
|
|
(14 |
)% |
Class B Common Stock |
|
$ |
0.54 |
|
|
$ |
0.63 |
|
|
|
(14 |
)% |
|
|
|
|
|
|
|
|
|
|
Earnings Per Share - Diluted: |
|
|
|
|
|
|
|
|
|
Class A Common Stock |
|
$ |
0.53 |
|
|
$ |
0.61 |
|
|
|
(13 |
)% |
Class B Common Stock |
|
$ |
0.54 |
|
|
$ |
0.62 |
|
|
|
(13 |
)% |
|
|
|
|
|
|
|
|
|
|
Cash Dividends Per Share: |
|
|
|
|
|
|
|
|
|
Class A Common Stock |
|
$ |
0.28 |
|
|
$ |
0.26 |
|
|
|
8 |
% |
Class B Common Stock |
|
$ |
0.28 |
|
|
$ |
0.26 |
|
|
|
8 |
% |
CRAWFORD & COMPANY
CONDENSED CONSOLIDATED BALANCE SHEETS
As of December 31, 2024 and December 31, 2023
Unaudited
(In Thousands, Except Par Values)
|
|
|
|
|
|
|
|
|
|
|
December 31, |
|
|
December 31, |
|
|
|
2024 |
|
|
2023 |
|
ASSETS |
|
|
|
|
|
|
|
|
|
|
|
|
|
Current Assets: |
|
|
|
|
|
|
Cash and Cash Equivalents |
|
$ |
55,412 |
|
|
$ |
58,363 |
|
Accounts Receivable, Net |
|
|
142,064 |
|
|
|
131,362 |
|
Unbilled Revenues, at Estimated Billable Amounts |
|
|
131,080 |
|
|
|
116,611 |
|
Income Taxes Receivable |
|
|
5,337 |
|
|
|
4,842 |
|
Prepaid Expenses and Other Current Assets |
|
|
40,334 |
|
|
|
58,168 |
|
Total Current Assets |
|
|
374,227 |
|
|
|
369,346 |
|
|
|
|
|
|
|
|
Net Property and Equipment |
|
|
20,554 |
|
|
|
22,742 |
|
|
|
|
|
|
|
|
Other Assets: |
|
|
|
|
|
|
Operating Lease Right-of-Use Asset, Net |
|
|
78,808 |
|
|
|
88,615 |
|
Goodwill |
|
|
76,368 |
|
|
|
76,724 |
|
Intangible Assets Arising from Business Acquisitions, Net |
|
|
74,545 |
|
|
|
81,786 |
|
Capitalized Software Costs, Net |
|
|
111,854 |
|
|
|
96,770 |
|
Deferred Income Tax Assets |
|
|
25,305 |
|
|
|
26,247 |
|
Other Noncurrent Assets |
|
|
42,094 |
|
|
|
36,969 |
|
Total Other Assets |
|
|
408,974 |
|
|
|
407,111 |
|
|
|
|
|
|
|
|
Total Assets |
|
$ |
803,755 |
|
|
$ |
799,199 |
|
|
|
|
|
|
|
|
LIABILITIES AND SHAREHOLDERS’ INVESTMENT |
|
|
|
|
|
|
|
|
|
|
|
|
|
Current Liabilities: |
|
|
|
|
|
|
Short-Term Borrowings |
|
$ |
17,822 |
|
|
$ |
14,813 |
|
Accounts Payable |
|
|
50,605 |
|
|
|
45,107 |
|
Accrued Compensation and Related Costs |
|
|
101,371 |
|
|
|
97,842 |
|
Self-Insured Risks |
|
|
27,813 |
|
|
|
33,238 |
|
Income Taxes Payable |
|
|
3,343 |
|
|
|
6,130 |
|
Operating Lease Liability |
|
|
24,541 |
|
|
|
24,351 |
|
Other Accrued Liabilities |
|
|
38,103 |
|
|
|
42,271 |
|
Deferred Revenues |
|
|
36,129 |
|
|
|
35,540 |
|
Total Current Liabilities |
|
|
299,727 |
|
|
|
299,292 |
|
|
|
|
|
|
|
|
Noncurrent Liabilities: |
|
|
|
|
|
|
Long-Term Debt and Finance Leases, Less Current Installments |
|
|
200,315 |
|
|
|
194,335 |
|
Operating Lease Liability |
|
|
66,811 |
|
|
|
78,029 |
|
Deferred Revenues |
|
|
23,556 |
|
|
|
24,871 |
|
Accrued Pension Liabilities |
|
|
21,084 |
|
|
|
24,006 |
|
Other Noncurrent Liabilities |
|
|
36,711 |
|
|
|
38,835 |
|
Total Noncurrent Liabilities |
|
|
348,477 |
|
|
|
360,076 |
|
|
|
|
|
|
|
|
Shareholders’ Investment: |
|
|
|
|
|
|
Class A Common Stock, $1.00 Par Value |
|
|
30,124 |
|
|
|
29,525 |
|
Class B Common Stock, $1.00 Par Value |
|
|
19,145 |
|
|
|
19,555 |
|
Additional Paid-in Capital |
|
|
87,118 |
|
|
|
82,589 |
|
Retained Earnings |
|
|
237,948 |
|
|
|
228,564 |
|
Accumulated Other Comprehensive Loss |
|
|
(217,125 |
) |
|
|
(218,615 |
) |
Shareholders’ Investment Attributable to Shareholders of Crawford & Company |
|
|
157,210 |
|
|
|
141,618 |
|
Noncontrolling Interests |
|
|
(1,659 |
) |
|
|
(1,787 |
) |
Total Shareholders’ Investment |
|
|
155,551 |
|
|
|
139,831 |
|
|
|
|
|
|
|
|
Total Liabilities and Shareholders’ Investment |
|
$ |
803,755 |
|
|
$ |
799,199 |
|
CRAWFORD & COMPANY
SUMMARY RESULTS BY OPERATING SEGMENT WITH DIRECT COMPENSATION AND OTHER EXPENSES
Unaudited
(In Thousands, Except Percentages)
Three Months Ended December 31,
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
North America Loss Adjusting |
% |
International Operations |
% |
|
Broadspire |
% |
|
Platforms Solutions |
% |
|
|
2024 |
2023 |
Change |
|
2024 |
2023 |
Change |
|
2024 |
2023 |
Change |
|
2024 |
2023 |
Change |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Revenues Before Reimbursements |
|
$79,434 |
$69,684 |
14.0% |
|
$112,491 |
$97,152 |
15.8% |
|
$97,680 |
$92,123 |
6.0% |
|
$57,649 |
$37,162 |
55.1% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Direct Compensation, Fringe Benefits & Non-Employee Labor |
|
58,951 |
52,224 |
12.9% |
|
73,271 |
66,382 |
10.4% |
|
60,185 |
55,802 |
7.9% |
|
40,476 |
23,563 |
71.8% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
% of Revenues Before Reimbursements |
|
74.2% |
74.9% |
|
|
65.1% |
68.3% |
|
|
61.6% |
60.6% |
|
|
70.2% |
63.4% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor |
|
17,117 |
16,708 |
2.4% |
|
30,747 |
28,563 |
7.6% |
|
27,363 |
24,055 |
13.8% |
|
12,417 |
11,653 |
6.6% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
% of Revenues Before Reimbursements |
|
21.5% |
24.0% |
|
|
27.3% |
29.4% |
|
|
28.0% |
26.1% |
|
|
21.5% |
31.4% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total Operating Expenses |
|
76,068 |
68,932 |
10.4% |
|
104,018 |
94,945 |
9.6% |
|
87,548 |
79,857 |
9.6% |
|
52,893 |
35,216 |
50.2% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Operating Earnings (1) |
|
$3,366 |
$752 |
347.6% |
|
$8,473 |
$2,207 |
283.9% |
|
$10,132 |
$12,266 |
(17.4)% |
|
$4,756 |
$1,946 |
144.4% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
% of Revenues Before Reimbursements |
|
4.2% |
1.1% |
|
|
7.5% |
2.3% |
|
|
10.4% |
13.3% |
|
|
8.2% |
5.2% |
|
Twelve Months Ended December 31,
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
North America Loss Adjusting |
% |
International Operations |
% |
|
Broadspire |
% |
|
Platforms Solutions |
% |
|
|
2024 |
2023 |
Change |
|
2024 |
2023 |
Change |
|
2024 |
2023 |
Change |
|
2024 |
2023 |
Change |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Revenues Before Reimbursements |
|
$312,158 |
$303,629 |
2.8% |
|
$418,607 |
$382,393 |
9.5% |
|
$388,074 |
$355,650 |
9.1% |
|
$173,671 |
$225,459 |
(23.0)% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Direct Compensation, Fringe Benefits & Non-Employee Labor |
|
226,181 |
214,642 |
5.4% |
|
273,692 |
256,560 |
6.7% |
|
235,284 |
217,253 |
8.3% |
|
111,786 |
147,801 |
(24.4)% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
% of Revenues Before Reimbursements |
|
72.5% |
70.7% |
|
|
65.4% |
67.1% |
|
|
60.6% |
61.1% |
|
|
64.4% |
65.6% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Expenses Other than Reimbursements, Direct Compensation, Fringe Benefits & Non-Employee Labor |
|
67,804 |
65,802 |
3.0% |
|
123,914 |
114,652 |
8.1% |
|
100,361 |
96,524 |
4.0% |
|
50,712 |
49,117 |
3.2% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
% of Revenues Before Reimbursements |
|
21.7% |
21.7% |
|
|
29.6% |
30.0% |
|
|
25.9% |
27.1% |
|
|
29.2% |
21.8% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Total Operating Expenses |
|
293,985 |
280,444 |
4.8% |
|
397,606 |
371,212 |
7.1% |
|
335,645 |
313,777 |
7.0% |
|
162,498 |
196,918 |
(17.5)% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Operating Earnings (1) |
|
$18,173 |
$23,185 |
(21.6)% |
|
$21,001 |
$11,181 |
87.8% |
|
$52,429 |
$41,873 |
25.2% |
|
$11,173 |
$28,541 |
(60.9)% |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
% of Revenues Before Reimbursements |
|
5.8% |
7.6% |
|
|
5.0% |
2.9% |
|
|
13.5% |
11.8% |
|
|
6.4% |
12.7% |
|
(1) A non-GAAP financial measurement which represents net income attributable to the applicable reporting segment excluding income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, non-service pension costs and credits, contingent earnout adjustments, and certain unallocated corporate and shared costs and credits. See page 5 for additional information about segment operating earnings.
CRAWFORD & COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
Year Ended December 31, 2024 and December 31, 2023
Unaudited
(In Thousands)
|
|
|
|
|
|
|
|
|
|
|
2024 |
|
|
2023 |
|
Cash Flows From Operating Activities: |
|
|
|
|
|
|
Net income |
|
$ |
26,529 |
|
|
$ |
30,260 |
|
Reconciliation of net income to net cash provided by operating activities: |
|
|
|
|
|
|
Depreciation and amortization |
|
|
36,195 |
|
|
|
35,742 |
|
Deferred income taxes |
|
|
(2,534 |
) |
|
|
(12,279 |
) |
Stock-based compensation |
|
|
5,768 |
|
|
|
5,603 |
|
Loss on sale of property and equipment |
|
|
102 |
|
|
|
646 |
|
Contingent earnout adjustments |
|
|
(1,099 |
) |
|
|
4,025 |
|
Changes in operating assets and liabilities: |
|
|
|
|
|
|
Accounts receivable, net |
|
|
(10,741 |
) |
|
|
11,663 |
|
Unbilled revenues, net |
|
|
(13,691 |
) |
|
|
11,879 |
|
Accrued or prepaid income taxes |
|
|
(2,140 |
) |
|
|
13,063 |
|
Accounts payable and accrued liabilities |
|
|
6,916 |
|
|
|
(2,822 |
) |
Deferred revenues |
|
|
(1,443 |
) |
|
|
5,913 |
|
Accrued retirement costs |
|
|
8,312 |
|
|
|
7,174 |
|
Prepaid expenses and other operating activities |
|
|
(555 |
) |
|
|
(7,077 |
) |
Net cash provided by operating activities |
|
|
51,619 |
|
|
|
103,790 |
|
|
|
|
|
|
|
|
Cash Flows From Investing Activities: |
|
|
|
|
|
|
Acquisitions of property and equipment |
|
|
(6,210 |
) |
|
|
(4,890 |
) |
Capitalization of computer software costs |
|
|
(35,437 |
) |
|
|
(31,706 |
) |
Net cash used in investing activities |
|
|
(41,647 |
) |
|
|
(36,596 |
) |
|
|
|
|
|
|
|
Cash Flows From Financing Activities: |
|
|
|
|
|
|
Cash dividends paid |
|
|
(13,755 |
) |
|
|
(12,701 |
) |
Repurchases of common stock |
|
|
(3,867 |
) |
|
|
(2,731 |
) |
Increases in short-term and revolving credit facility borrowings |
|
|
70,197 |
|
|
|
37,578 |
|
Payments on short-term and revolving credit facility borrowings |
|
|
(61,576 |
) |
|
|
(69,066 |
) |
Payments of contingent consideration on acquisitions |
|
|
(3,348 |
) |
|
|
(7,060 |
) |
Other financing activities |
|
|
(513 |
) |
|
|
(700 |
) |
Net cash used in financing activities |
|
|
(12,862 |
) |
|
|
(54,680 |
) |
|
|
|
|
|
|
|
Effects of exchange rate changes on cash and cash equivalents |
|
|
(326 |
) |
|
|
386 |
|
(Decrease) increase in cash, cash equivalents, and restricted cash(1) |
|
|
(3,216 |
) |
|
|
12,900 |
|
Cash, cash equivalents, and restricted cash at beginning of year(1) |
|
|
59,545 |
|
|
|
46,645 |
|
Cash, cash equivalents, and restricted cash at end of period(1) |
|
$ |
56,329 |
|
|
$ |
59,545 |
|
(1)The 2024 amounts include beginning restricted cash of $1,182 at December 31, 2023, and ending restricted cash of $917 at December 31, 2024, which we present as part of "Prepaid expenses and other current assets" on the Balance Sheets.
Fourth Quarter & Full Year 2023 Financial Results CRD-A & CRD-B (NYSE) ® Crawford & Company
Forward-Looking Statements & Additional Information Q4 & FY 2023 FINANCIAL RESULTS Forward-Looking Statements This presentation contains forward-looking statements, including statements about the expected future financial condition, results of operations and earnings outlook of Crawford & Company. Statements, both qualitative and quantitative, that are not statements of historical fact may be "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995 and other securities laws. Forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from historical experience or Crawford & Company's present expectations. Accordingly, no one should place undue reliance on forward-looking statements, which speak only as of the date on which they are made. Crawford & Company does not undertake to update forward-looking statements to reflect the impact of circumstances or events that may arise or not arise after the date the forward-looking statements are made. Results for any interim period presented herein are not necessarily indicative of results to be expected for the full year or for any other future period. For further information regarding Crawford & Company, and the risks and uncertainties involved in forward-looking statements, please read Crawford & Company's reports filed with the Securities and Exchange Commission and available at www.sec.gov or in the Investor Relations portion of Crawford & Company's website at https://ir.crawco.com. Crawford's business is dependent, to a significant extent, on case volumes. The Company cannot predict the future trend of case volumes for a number of reasons, including the fact that the frequency and severity of weather-related claims and the occurrence of natural and man-made disasters, which are a significant source of cases and revenue for the Company, are generally not subject to accurate forecasting. Revenues Before Reimbursements ("Revenues") Revenues Before Reimbursements are referred to as "Revenues" in both consolidated and segment charts, bullets and tables throughout this presentation. Segment and Consolidated Operating Earnings Under the Financial Accounting Standards Board's Accounting Standards Codification ("ASC") Topic 280, "Segment Reporting," the Company has defined segment operating earnings as the primary measure used by the Company to evaluate the results of each of its four operating segments. Segment operating earnings represent segment earnings, including the direct and indirect costs of certain administrative functions required to operate our business, but excludes unallocated corporate and shared costs and credits, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, contingent earnout adjustments, non-service pension costs and credits, goodwill impairment, reserves on certain income tax assets, income taxes and net income or loss attributable to noncontrolling interests. Earnings Per Share The Company's two classes of stock are substantially identical, except with respect to voting rights for the Class B Common Stock (CRD-B) and protections for the non-voting Class A Common Stock (CRD-A). More information available on the Company’s website. The two-class method is an earnings allocation method under which earnings per share ("EPS") is calculated for each class of common stock considering both dividends declared and participation rights in undistributed earnings as if all such earnings had been distributed during the period. As a result, the Company may report different EPS for each class of stock due to the two-class method of computing EPS as required by ASC Topic 260 - "Earnings Per Share". Segment Gross Profit Segment gross profit is defined as revenues, less direct costs, which exclude indirect centralized administrative support costs allocated to the business. Indirect expenses consist of centralized administrative support costs, regional and local shared services that are allocated to each segment based on usage. Non-GAAP Financial Information For additional information about certain non-GAAP financial information presented herein, see the Appendix following this presentation.
STRATEGIC UPDATE Rohit Verma President & Chief Executive Officer 3 Q4 & FY 2023 FINANCIAL RESULTS
Countries 70 Employees 10,000 50,000 Field Resources $18B+ Claims Managed Annually Global Reach; Trusted Partner Q4 & FY 2023 FINANCIAL RESULTS
Climate change continues to drive global demand in weather-related claims Gaining market share within fragmented U.S. independent loss adjusting market Industry-leading Insurtech capabilities creating significant growth in Platform Solutions segment Growing and strengthening strategic partnerships across business segments Increased presence in rapidly growing P&C insurance markets with strong outsourced claims processing tailwinds Multiple Growth Drivers Benefitting Crawford Q4 & FY 2023 FINANCIAL RESULTS
Full Year 2023 Highlights Record FY revenue; third consecutive year of both revenue growth and the addition of more than $100 million in new and enhanced business Operating earnings up 38% Margin expansion and improved profitability in three of our segments Operating cash flow of $100M+ for the year Reduced leverage ratio to 1.6x EBITDA in 2023 from 2.1x EBITDA in 2022 Raised quarterly dividend to $0.07 per share in 3Q23 NPS increase of +8 points to 52 YoY Revenue Growth 7% YoY Adjusted Operating Earnings Growth* 38% $1.19B $1.27B $61.9M $85.4M 6 * See Appendix for non-GAAP explanation and reconciliation FY ‘22 FY ‘23 FY ‘22 FY ‘23 Q4 & FY 2023 FINANCIAL RESULTS
Margin Improvement Strategy Driving Results Full Year 2023 Operating Margin Improved Across Three of Four Business Segments International Operations 2.9% +655 bps Broadspire 11.8% +316 bps North America Loss Adjusting 7.6% +68 bps -201 bps 12.7% Platform Solutions Align pricing with the value we deliver Aggressively address low productivity pockets Optimize cost structure to current market dynamics Roll out new systems and improved processes for efficiency gains Q4 & FY 2023 FINANCIAL RESULTS
Our Capital Allocation Strategy Committed to Industry Leading Financial Strength and Employing a Disciplined Approach to Capital Allocation Investing in long-term growth through Cap Ex and M&A Net debt reduced by $42M in 2023 Significantly reducing leverage to 1.60x EBITDA Raised quarterly dividend to $0.07 per share in 3Q23 for CRD-A and CRD-B Q4 & FY 2023 FINANCIAL RESULTS
Comprised of All Reported Service Lines Outside of North America: UK Europe Australia Asia Latin America Legal Services International Operations 30% Third Party Administration for: Workers' Compensation Auto and Liability Claims Medical Management Disability RMIS Accident and Health Service Lines Include: Contractor Connection Networks Catastrophe WeGoLook Subrogation (Praxis) Comprised of the Following North American Service Lines: US GTS US Field Ops Canada Loss Adjusting Canada TPA Canada Contractor Connection edjuster North America Loss Adjusting 24% Broadspire (US-only) 28% Platform Solutions (US-only) 18% Full Year 2023 Revenue Contribution Q4 & FY 2023 FINANCIAL RESULTS
Revenue growth of 11% driven by improved utilization and expert additions in GTS and new account wins in Field Operations Operating margin expanded 68 bps Continue to be an attractive employer for large and complex adjusting talent North America Loss Adjusting Full Year 2023 Results Q4 & FY 2023 FINANCIAL RESULTS Revenues $303.6M Operating Earnings $23.2M 10
Revenue growth of 7% and 10% when measured in constant currency Operating earnings increased 186% resulting in operating margin expansion of 655bps Strength across all geographies with the exception of Australia which saw a tough comparison from record catastrophe activity in 2022 Segment recovery driven by strategy to improve pricing and productivity International Operations Full Year 2023 Results Q4 & FY 2023 FINANCIAL RESULTS Revenues $382.4M Operating Earnings $11.2M 11
Record year for Broadspire: Revenues increased 13% Operating earnings increased 55% Operating margin expanded 316 bps Results driven by client wins and pricing improvements Medical Management revenue grew 13% Retained 94.7% of Broadspire business Broadspire Full Year 2023 Results Q4 & FY 2023 FINANCIAL RESULTS Revenues $355.7M $41.9M Operating Earnings 12
Revenue decreased by 7.5% 2022 results included revenue from Hurricane Ian and severe convective storm activity Networks decrease driven by reduced deployment in CAT Contractor Connection revenues increased 13% driven by pricing momentum and increase in higher-severity assignments Subrogation revenues increased 27% driven by focus on special projects and outsourcing work Platform Solutions Full Year 2023 Results Q4 & FY 2023 FINANCIAL RESULTS Revenues $225.5M Operating Earnings $28.5M 13
FINANCIAL UPDATE Bruce Swain, Chief Financial Officer Q4 & FY 2023 FINANCIAL RESULTS 14
Q4 2023 Financial Summary (1) See Appendix for non-GAAP explanation and reconciliation Quarter Ended ($ in millions, except per share amounts) December 31, 2023 December 31, 2022 % Change Revenues $296.1 $322.2 (8)% Non-GAAP Revenues excluding foreign exchange fluctuations(1) $292.7 $322.2 (9)% Net Loss Attributable to Shareholders of Crawford & Company $(0.8) $(14.1) 94% Diluted Loss per Share CRD-A $(0.02) $(0.29) 93% CRD-B $(0.02) $(0.29) 93% Non-GAAP Diluted Earnings per Share (1) CRD-A $0.06 $0.23 (74)% CRD-B $0.07 $0.23 (70)% Adjusted Operating Earnings (1) $7.8 $23.4 (67)% Adjusted Operating Margin (1) 2.6% 7.3% (470) bps Adjusted EBITDA (1) $15.7 $30.8 (49)% Adjusted EBITDA Margin (1) 5.3% 9.6% (430) bps Q4 & FY 2023 FINANCIAL RESULTS
North America Loss Adjusting Three months ended (in thousands, except percentages) December 31, 2023 December 31, 2022 Variance Revenues $69,684 $77,720 (10.3)% Direct expenses 57,968 60,941 (4.9)% Gross profit 11,716 16,779 (30.2)% Indirect expenses 10,964 8,204 33.6% Operating earnings $752 $8,575 (91.2)% Gross profit margin 16.8% 21.6% (4.8)% Operating margin 1.1% 11.0% (9.9)% Total cases received 52,091 69,473 (25.0)% Full time equivalent employees 2,044 2,099 (2.6)% Q4 & FY 2023 FINANCIAL RESULTS
International Operations Three months ended (in thousands, except percentages) December 31, 2023 December 31, 2022 Variance Revenues $97,152 $88,404 9.9% Direct expenses 83,992 79,769 5.3% Gross profit 13,160 8,635 52.4% Indirect expenses 10,953 13,933 (21.4)% Operating earnings (loss) $2,207 $(5,298) 141.7% Gross profit margin 13.5% 9.8% 3.7% Operating margin 2.3% (6.0)% 8.3% Total cases received 124,607 128,449 (3.0)% Full time equivalent employees 3,611 3,754 (3.8)% Q4 & FY 2023 FINANCIAL RESULTS
Broadspire Three months ended (in thousands, except percentages) December 31, 2023 December 31, 2022 Variance Revenues $92,123 $78,615 17.2% Direct expenses 67,998 60,726 12.0% Gross profit 24,125 17,889 34.9% Indirect expenses 11,859 11,167 6.2% Operating earnings $12,266 $6,722 82.5% Gross profit margin 26.2% 22.8% 3.4% Operating margin 13.3% 8.6% 4.7% Total cases received 127,489 126,390 0.9% Full time equivalent employees 2,636 2,594 1.6% Q4 & FY 2023 FINANCIAL RESULTS
Platform Solutions Three months ended (in thousands, except percentages) December 31, 2023 December 31, 2022 Variance Revenues $37,162 $77,449 (52.0)% Direct expenses 29,101 59,141 (50.8)% Gross profit 8,061 18,308 (56.0)% Indirect expenses 6,115 5,276 15.9% Operating earnings $1,946 $13,032 (85.1)% Gross profit margin 21.7% 23.6% (1.9)% Operating margin 5.2% 16.8% (11.6)% Total cases received 101,716 101,547 0.2% Full time equivalent employees 1,007 1,569 (35.8)% Q4 & FY 2023 FINANCIAL RESULTS
Additional Financial Matters Unallocated Corporate and Shared Costs and Credits Unallocated corporate costs of $9.4 million in Q4 ‘23 compared to corporate credits of $0.3 million in Q4 ‘22 Variance was primarily due to increases in self-insurance costs, professional fees, compensation and other support costs Non-service Pension Costs During Q4 ‘23 non-service pension costs were $2.2 million compared to $0.1 million in Q4 ’22 These costs are not a component of operating earnings and are added back for non-GAAP earnings and EPS Contingent Earnout Adjustment Recognized pre-tax contingent earnout expense totaling $0.9 million in Q4 ‘23, compared to a credit of $0.3 million in Q4 ‘22 These costs are not a component of operating earnings and are added back for non-GAAP earnings and EPS Quarterly Dividend In Q4 ‘23 Crawford paid a $0.07 dividend per share for CRD-A and CRD-B Share Repurchases In Q4, Crawford repurchased 230,849 shares of CRD-B bringing the 2023 repurchase total to 293,952 Approximately 1.5 million shares are eligible to be repurchased under our 2021 Share Repurchase Authorization Q4 & FY 2023 FINANCIAL RESULTS
Presentation Revision of 2023 Quarters Q4 & FY 2023 FINANCIAL RESULTS Revenues before reimbursements for the 2023 fourth quarter includes income earned which offsets the costs of managing the funds maintained to administer claims for certain Company customers. These amounts were previously presented as reductions to selling, general, and administrative expenses during the first, second, and third quarter of 2023. The revision will be reflected in future presentations containing 2023 results as revenues for the Company's North America Loss Adjusting and Broadspire segments with a corresponding increase to expenses as follows: Three months ended Segment March 31, 2023 December 31, 2019 June 30, 2023 December 31, 2018 September 30, 2023 Change Total Change ($ in thousands) North America Loss Adjusting $ 472 $ 533 $ 597 $ 1,602 Broadspire 2,871 3,357 3,930 10,158 Total $ 3,343 $ 3,890 $ 4,527 $ 11,760 These revisions had no impact to previously reported earnings for any period in 2023 There were no revisions in 2022 as the amounts were immaterial
Balance Sheet Highlights (1) See Appendix for non-GAAP explanation and reconciliation Unaudited ($ in thousands) Dec 31, 2023 December 31, 2019 Dec 31, 2022 December 31, 2018 Change Change Cash and cash equivalents $ 58,363 $ 46,007 $ 12,356 Accounts receivable, net 131,362 141,106 (9,744 ) Unbilled revenues, net 116,611 126,274 (9,663 ) Total receivables 247,973 267,380 (19,407 ) Goodwill 76,724 76,622 102 Intangible assets arising from business acquisitions, net 81,786 88,039 (6,253 ) Deferred revenues 60,411 54,019 6,392 Pension liabilities 24,006 25,914 (1,908 ) Short-term borrowings and current portion of finance leases 14,813 27,048 (12,235 ) Long-term debt, less current portion 194,335 211,810 (17,475 ) Total debt 209,148 238,858 (29,710 ) Total stockholders' equity attributable to Crawford & Company 141,618 124,543 17,075 Net debt (1) 150,785 192,851 (42,066 ) Q4 & FY 2023 FINANCIAL RESULTS
Net Debt and Pension Liability $150.8M Net debt at $150.8 million $171.7M Leverage Ratio of 1.60x EBITDA at end of Q4 2023 $22.3M Pension liability at $22.3 million $87.0M Funded Ratio of US pension plan is 92.1% at end of Q4 2023 Q4 & FY 2023 FINANCIAL RESULTS
Operating and Free Cash Flow (1) See Appendix for non-GAAP explanation and reconciliation Unaudited ($ in thousands) 2023 2019 2022 2018 Change Change Net Income (Loss) Attributable to Shareholders of Crawford & Company $ 30,609 $ (18,305 ) $ 48,914 Depreciation and Other Non-Cash Operating Items 40,996 40,794 202 Goodwill Impairment - 36,808 (36,808 ) Deferred Income Taxes (12,279 ) 7,397 (19,676 ) Loss (Gain) on Disposals of Property and Equipment, net 646 (1,490) 2,136 Contingent Earnout Adjustments 4,025 2,921 1,104 Billed Receivables Change 11,663 (15,537 ) 27,200 Unbilled Receivables Change 11,879 (19,319 ) 31,198 Change in Accrued Compensation, 401K, and Other Payroll 17,690 (3,950 ) 21,640 Other Working Capital Changes (1,439 ) (1,685 ) 246 Cash Flows from Operating Activities 103,790 27,634 76,156 Property & Equipment Purchases, net (4,890 ) (6,838 ) 1,948 Capitalized Software (internal and external costs) (31,706 ) (27,761 ) (3,945 ) Free Cash Flow(1) $ 67,194 $ (6,965 ) $ 74,159 Q4 & FY 2023 FINANCIAL RESULTS
Weather-Related Revenue Pressure Continuing Through Q1 2024 Expected decrease in profit contribution Benign weather patterns observed in the back half of 2023 have continued and are expected to impact Q1 ’24 NALA and Platform Solutions face a tough comparison in Q1 ’24 due to significant weather-related contributions in Q1 ’23 $25M-$30M revenue and $6M-$10M earnings will likely not be repeated in Q1 ‘24 Non-weather-related business expected to see continued momentum with growth anticipated through 2024 Q1 ‘23 saw carryover from Winter Storm Elliot and Hurricane Ian, one of the largest insured losses on record1 Q4 & FY 2023 FINANCIAL RESULTS 1 – Prevention Web, September 2023
Financial strength and liquidity provide flexibility to pursue market opportunities Capitalizing on the changing landscape due to climate change and demographic shifts Leading the industry with next generation Insurtech capabilities Leveraging strong relationships to enhance market position Summary Q4 & FY 2023 FINANCIAL RESULTS
Appendix: Non-GAAP Financial Information Q4 & FY 2023 FINANCIAL RESULTS 27
Non-GAAP Financial Information Measurements of financial performance not calculated in accordance with GAAP should be considered as supplements to, and not substitutes for, performance measurements calculated or derived in accordance with GAAP. Any such measures are not necessarily comparable to other similarly-titled measurements employed by other companies. Reimbursements for Out-of-Pocket Expenses In the normal course of our business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under GAAP, these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In this presentation, we do not believe it is informative to include in reported revenues the amounts of reimbursed expenses and related revenues, as they offset each other in our consolidated results of operations with no impact to our net income or operating earnings. As a result, unless noted in this presentation, revenue and expense amounts exclude reimbursements for out-of-pocket expenses. Net Debt Net debt is computed as the sum of long-term debt, capital leases and short-term borrowings less cash and cash equivalents. Management believes that net debt is useful because it provides investors with an estimate of what the Company's debt would be if all available cash was used to pay down the debt of the Company. The measure is not meant to imply that management plans to use all available cash to pay down debt. Free Cash Flow Management believes free cash flow is useful to investors as it presents the amount of cash the Company has generated that can be used for other purposes, including additional contributions to the Company's defined benefit pension plans, discretionary prepayments of outstanding borrowings under our credit agreement, and return of capital to shareholders, among other purposes. It does not represent the residual cash flow of the Company available for discretionary expenditures. Q4 & FY 2023 FINANCIAL RESULTS
Non-GAAP Financial Information (cont.) Segment and Consolidated Operating Earnings Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker to evaluate the financial performance of our Company and operating segments and make resource allocation and certain compensation decisions. Management believes operating earnings is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria our management and chief operating decision maker use. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs and credits, but before net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, contingent earnout adjustments, non-service pension costs and credits, goodwill impairment, reserves on certain income tax assets, income taxes and net income or loss attributable to noncontrolling interests. Segment and Consolidated Gross Profit Gross profit is defined as revenues less direct expenses which exclude indirect overhead expenses allocated to the business. Indirect expenses consist of centralized administrative support costs, regional and local shared services that are allocated to each segment based on usage. Adjusted EBITDA Adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results and the Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income attributable to shareholders of the Company with recurring adjustments for depreciation and amortization, net corporate interest expense, contingent earnout adjustments, non-service pension costs and credits, goodwill impairment, reserves on certain income tax assets, income taxes and stock-based compensation expense. Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. Adjusted Pretax Earnings, Net Income, and Diluted Earnings per Share Included in non-GAAP adjusted measurements as an add back or subtraction to GAAP measurements, are impacts of amortization of customer-relationship intangible assets, contingent earnout adjustments, non-service pension costs and credits, goodwill impairment, and reserves on certain income tax assets which arise from non-core items not directly related to our normal business or operations, or our future performance. Management believes it is useful to exclude these charges when comparing net income and diluted earnings per share across periods, as these charges are not from ordinary operations. Q4 & FY 2023 FINANCIAL RESULTS
The following table illustrates revenue as a percentage of total revenue in the major currencies of the geographic areas in which Crawford does business: Total Revenue Before Reimbursements by Major Currency Three Months Ended (in thousands) December 31, 2023 December 31, 2022 Geographic Area Currency USD equivalent % of total USD equivalent % of total U.S. USD $ 176,087 59.5% $ 210,615 65.4% U.K. GBP 37,214 12.6% 28,977 9.0% Canada CAD 22,882 7.7% 23,169 7.2% Australia AUD 20,692 7.0% 24,898 7.7% Europe EUR 14,545 4.9% 12,474 3.9% Rest of World Various 24,701 8.3% 22,055 6.8% Total Revenues, before reimbursements $ 296,121 100.0% $ 322,188 100.0% Q4 & FY 2023 FINANCIAL RESULTS
Revenues and Costs of Services Provided Reconciliation of Non-GAAP Items Quarter Ended Quarter Ended Quarter Ended Quarter Ended Unaudited ($ in thousands) December 31, 2023 December 31, December 31, 2022 December 31, 2019 2018 Revenues Before Reimbursements Total Revenues $ 309,165 $ 333,369 Reimbursements (13,044 ) (11,181 ) Revenues Before Reimbursements 296,121 322,188 Costs of Services Provided, Before Reimbursements Total Costs of Services 230,025 249,361 Reimbursements (13,044 ) (11,181 ) Costs of Services Provided, Before Reimbursements $ 216,981 $ 238,180 Q4 & FY 2023 FINANCIAL RESULTS
Operating Earnings Reconciliation of Non-GAAP Items (cont.) Quarter Ended Quarter Ended Quarter Ended Quarter Ended December 31, 2023 December 31, December 31,2022 December 31, Unaudited ($ in thousands) 2019 2018 North America Loss Adjusting $ 752 $ 8,575 International Operations 2,207 (5,298 ) Broadspire 12,266 6,722 Platform Solutions 1,946 13,032 Unallocated corporate and shared costs and credits, net (9,421 ) 328 Consolidated Operating Earnings 7,750 23,359 (Deduct) Add: Net corporate interest expense (3,772 ) (4,110 ) Stock option expense (112 ) (70 ) Amortization expense (1,926 ) (2,052 ) Non-service pension costs and credits (2,165 ) (55 ) Contingent earnout adjustments (925 ) 325 Reserves on certain income tax assets — (11,767 ) Income tax benefit (provision) 161 (19,903 ) Net loss attributable to noncontrolling interests 171 186 Net Loss Attributable to Shareholders of Crawford & Company $ (818 ) $ (14,087 ) Q4 & FY 2023 FINANCIAL RESULTS
Operating Earnings Reconciliation of Non-GAAP Items (cont.) Year Ended Quarter Ended Year Ended Quarter Ended December 31, 2023 December 31, December 31,2022 December 31, Unaudited ($ in thousands) 2019 2018 North America Loss Adjusting $ 23,185 $ 19,108 International Operations 11,181 (12,946 ) Broadspire 41,873 27,021 Platform Solutions 28,541 35,746 Unallocated corporate and shared costs and credits, net (19,419 ) (7,050 ) Consolidated Operating Earnings 85,361 61,879 (Deduct) Add: Net corporate interest expense (17,036 ) (10,311 ) Stock option expense (552 ) (548 ) Amortization expense (7,790 ) (7,836 ) Non-service pension costs and credits (8,601 ) 1,591 Goodwill impairment — (36,808 ) Contingent earnout adjustments (4,025 ) (2,921 ) Reserves on certain income tax assets — (11,767 ) Income tax provision (17,097 ) (11,811 ) Net loss attributable to noncontrolling interests 349 227 Net Income (Loss) Attributable to Shareholders of Crawford & Company $ 30,609 $ (18,305 ) Q4 & FY 2023 FINANCIAL RESULTS
Adjusted EBITDA Reconciliation of Non-GAAP items (cont.) Quarter Ended December 31, Quarter Ended December 31, December 31, 2023 December 31, December 31, 2022 December 31, Unaudited ($ in thousands) 2019 2018 Net loss attributable to shareholders of Crawford & Company $ (818 ) $ (14,087 ) Add (Deduct): Depreciation and amortization 8,386 8,719 Stock-based compensation 1,420 705 Net corporate interest expense 3,772 4,110 Non-service pension costs and credits 2,165 55 Contingent earnout adjustments 925 (325 ) Reserves on certain income tax assets — 11,767 Income tax (benefit) provision (161 ) 19,903 Adjusted EBITDA $ 15,689 $ 30,847 Q4 & FY 2023 FINANCIAL RESULTS
Net Debt Non-GAAP Financial Information (cont.) December 31, 2023 December 31, December 31, 2022 December 31, Unaudited ($ in thousands) 2019 2018 Short-term borrowings $ 14,762 $ 26,966 Current installments of finance leases and other obligations 51 82 Long-term debt and finance leases, less current installments 194,335 211,810 Total debt 209,148 238,858 Less: Cash and cash equivalents 58,363 46,007 Net debt $ 150,785 $ 192,851 Q4 & FY 2023 FINANCIAL RESULTS
Segment Gross Profit Non-GAAP Financial Information (cont.) Three months ended Three months ended ($ in thousands) December 31, 2023 December 31, 2019 December 31, 2022 December 31, 2018 North America Loss Adjusting $ 11,716 $ 16,779 International Operations 13,160 8,635 Broadspire 24,125 17,889 Platform Solutions 8,061 18,308 Segment gross profit 57,062 61,611 Segment indirect costs: North America Loss Adjusting (10,964 ) (8,204 ) International Operations (10,953 ) (13,933 ) Broadspire (11,859 ) (11,167 ) Platform Solutions (6,115 ) (5,276 ) Unallocated corporate and shared costs, net (9,421 ) 328 Consolidated operating earnings 7,750 23,359 Net corporate interest expense (3,772 ) (4,110 ) Stock option expense (112 ) (70 ) Amortization expense (1,926 ) (2,052 ) Non-service pension costs and credits (2,165 ) (55 ) Contingent earnout adjustments (925 ) 325 Reserves on certain income tax assets — (11,767 ) Income tax benefit (provision) 161 (19,903 ) Net loss attributable to noncontrolling interests 171 186 Net loss attributable to shareholders of Crawford & Company $ (818 ) $ (14,087 ) Q4 & FY 2023 FINANCIAL RESULTS
Reconciliation of Fourth Quarter Non-GAAP Results Three Months Ended December 31, 2023 Unaudited ($ in thousands) Pretax (Loss) Earnings Pretax (Loss) Earnings Net (Loss) Income Attributable to Crawford & Company Net (Loss) Income Attributable to Crawford & Company Diluted (Loss) Earnings per CRD-A Share Diluted (Loss) Earnings per CRD-A Share Diluted (Loss) Earnings per CRD-B Share(1) Diluted (Loss) Earnings per CRD-B Share GAAP $ (1,150 ) $ (818 ) $ (0.02 ) $ (0.02 ) Adjustments: Amortization of intangible assets 1,926 1,623 0.03 0.03 Non-service related pension costs 2,165 1,614 0.03 0.03 Contingent earnout adjustments 925 849 0.02 0.02 Non-GAAP Adjusted $ 3,866 $ 3,268 $ 0.06 $ 0.07 Three Months Ended December 31, 2022 Unaudited ($ in thousands) Pretax Earnings Pretax Earnings Net (Loss) Income Attributable to Crawford & Company Net Income Attributable to Crawford & Company Diluted (Loss) Earnings per CRD-A Share Diluted Earnings per CRD-A Share Diluted (Loss) Earnings per CRD-B Share Diluted Earnings per CRD-B Share GAAP $ 17,397 $ (14,087 ) $ (0.29 ) $ (0.29 ) Adjustments: Amortization of intangible assets 2,052 1,539 0.03 0.03 Non-service related pension credits 55 48 — — Contingent earnout adjustments (325 ) (241 ) — — Income tax impact of third quarter goodwill impairment — 12,392 0.25 0.25 Reserves on certain income tax assets — 11,767 0.24 0.24 Non-GAAP Adjusted $ 19,179 $ 11,418 $ 0.23 $ 0.23 Q4 & FY 2023 FINANCIAL RESULTS (1) Sum of reconciling items may differ from total due to rounding of individual components
Reconciliation of Full-Year Non-GAAP Results Year Ended December 31, 2023 Unaudited ($ in thousands) Pretax Earnings Pretax (Loss) Earnings Net Income Attributable to Crawford & Company Net (Loss) Income Attributable to Crawford & Company Diluted Earnings per CRD-A Share(1) Diluted (Loss) Earnings per CRD-A Share Diluted Earnings per CRD-B Share Diluted (Loss) Earnings per CRD-B Share GAAP $ 47,357 $ 30,609 $ 0.61 $ 0.62 Adjustments: Amortization of intangible assets 7,790 6,662 0.13 0.13 Contingent earnout adjustments 4,025 3,352 0.07 0.07 Non-service related pension costs 8,601 6,396 0.13 0.13 Non-GAAP Adjusted $ 67,773 $ 47,019 $ 0.95 $ 0.95 Year Ended December 31, 2022 Unaudited ($ in thousands) Pretax Earnings Pretax Earnings Net (Loss) Income Attributable to Crawford & Company Net Income Attributable to Crawford & Company Diluted (Loss) Earnings per CRD-A Share Diluted Earnings per CRD-A Share Diluted (Loss) Earnings per CRD-B Share Diluted Earnings per CRD-B Share GAAP $ 5,046 $ (18,305 ) $ (0.37 ) $ (0.37 ) Adjustments: Amortization of intangible assets 7,836 5,877 0.12 0.12 Non-service related pension credits (1,591 ) (1,389 ) (0.03 ) (0.03 ) Contingent earnout adjustments 2,921 2,163 0.04 0.04 Goodwill impairment 36,808 33,300 0.67 0.67 Reserves on certain income tax assets — 11,767 0.24 0.24 Non-GAAP Adjusted $ 51,020 $ 33,413 $ 0.67 $ 0.67 Q4 & FY 2023 FINANCIAL RESULTS (1) Sum of reconciling items may differ from total due to rounding of individual components
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| X |
- DefinitionBoolean flag that is true when the Form 8-K filing is intended to satisfy the filing obligation of the registrant as soliciting material pursuant to Rule 14a-12 under the Exchange Act. Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Exchange Act
-Number 240
-Section 14a
-Subsection 12
| Name: |
dei_SolicitingMaterial |
| Namespace Prefix: |
dei_ |
| Data Type: |
xbrli:booleanItemType |
| Balance Type: |
na |
| Period Type: |
duration |
|
| X |
- DefinitionTrading symbol of an instrument as listed on an exchange.
| Name: |
dei_TradingSymbol |
| Namespace Prefix: |
dei_ |
| Data Type: |
dei:tradingSymbolItemType |
| Balance Type: |
na |
| Period Type: |
duration |
|
| X |
- DefinitionBoolean flag that is true when the Form 8-K filing is intended to satisfy the filing obligation of the registrant as written communications pursuant to Rule 425 under the Securities Act. Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher SEC
-Name Securities Act
-Number 230
-Section 425
| Name: |
dei_WrittenCommunications |
| Namespace Prefix: |
dei_ |
| Data Type: |
xbrli:booleanItemType |
| Balance Type: |
na |
| Period Type: |
duration |
|
| X |
- Details
| Name: |
us-gaap_StatementClassOfStockAxis=us-gaap_CommonClassAMember |
| Namespace Prefix: |
|
| Data Type: |
na |
| Balance Type: |
|
| Period Type: |
|
|
| X |
- Details
| Name: |
us-gaap_StatementClassOfStockAxis=us-gaap_CommonClassBMember |
| Namespace Prefix: |
|
| Data Type: |
na |
| Balance Type: |
|
| Period Type: |
|
|
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