DTE Energy Bills Become More User-Friendly
January 29 2010 - 7:59AM
PR Newswire (US)
DETROIT, Jan. 29 /PRNewswire-FirstCall/ -- Residential customers of
DTE Energy subsidiaries Detroit Edison and MichCon will find
something new in their mailboxes in February - a revamped utility
bill that provides at-a-glance account and energy management
information. "Our customers told us they wanted our bills to be
easier to read and to provide more details on their energy usage.
We listened," said Joyce Hayes-Giles, DTE Energy's senior vice
president of customer service. "The new bill still provides all the
account information customers need, but in clearer language and a
less cluttered, more reader-friendly format." The company has
streamlined text included on the bill and the new design makes it
easier for customers to determine whether their bills are based on
an actual meter reading or on an estimate. The new bill also
features a customized chart illustrating each customer's energy
usage over a 13-month period and directs them to the company's Web
site, dteenergy.com, for ways to bring down their energy costs. The
company spent months working on the redesign, conducting customer
surveys and focus groups and reviewing other utilities' bill
formats that had earned high marks from customers. "We wanted to
make sure we got it right," said Hayes-Giles. "We took what our
customers had to say to heart, and it's reflected in this new
design." DTE Energy (NYSE:DTE) is a Detroit-based diversified
energy company involved in the development and management of
energy-related businesses and services nationwide. Its operating
units include Detroit Edison, an electric utility serving 2.2
million customers in Southeastern Michigan, MichCon, a natural gas
utility serving 1.2 million customers in Michigan and other
non-utility, energy businesses focused on power and industrial
projects, coal and gas midstream, unconventional gas production and
energy trading. Information about DTE Energy is available at
http://www.dteenergy.com/. DATASOURCE: DTE Energy CONTACT: Eileen
Dixon, +1-313-235-9154, or Len Singer, +1-313-235-8809, both of DTE
Energy Web Site: http://www.dteenergy.com/
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