Coveo's generative answering, AI search, and unified
personalization features will enhance Optimizely's content
management systems by delivering more relevant, personalized, and
scalable digital experiences for enterprises.
MONTREAL and SAN
FRANCISCO, Aug. 7, 2024 /CNW/ - Coveo (TSX: CVO), the
leading enterprise AI platform that brings AI Search and generative
AI (GenAI) to every point–of-experience, and Optimizely, the
leading digital experience platform provider, today announced a
strategic partnership to empower companies to bring AI powered
search and relevance across sites to deliver personalized
experiences at scale.
"We're excited to partner with Optimizely to help companies
fully harness their content," said Ann-Marie Darrough, VP of Alliances and
Partnership North America at Coveo. "This collaboration expands our
flexible, adaptable approach, giving enterprises seamless access to
our best-in-class AI Platform capabilities. This ensures content is
easily discoverable, engaging, and personalized for every
customer."
This partnership combines Coveo's AI search, generative
answering, and relevance capabilities with Optimizely's powerful
and composable content management system (CMS) to help businesses
provide personalized, cost-effective, and connected experiences at
every point of experience. This partnership applies to current
Optimizely customers and new customers who opt for Optimizely's new
SaaS CMS, featuring the all-new Visual Builder. Coveo's advanced
search controls and pre-built machine learning models understand
user context and intent, delivering personalized and relevant
content at scale.
"We're excited that this partnership will bring the power of
Coveo's AI-powered search and generative experience platform
directly to our customers," said Jessica
Dannemann, Chief Partner Officer at Optimizely. "Coveo's
advanced AI capabilities and commitment to delivering personalized,
relevant digital experiences will enable our customers to
understand intent and serve up the right content, ensuring content
stored in and across Optimizely is easy to find and highly
relevant."
Key Features and Benefits of the Coveo and Optimizely
Partnership for Customers:
- AI-Powered Generative Answering: Coveo's generative
answering solution empowers users to self-serve with instant,
accurate, and secure answers to their questions, reducing support
costs and improving satisfaction.
- Hyper-Personalized Experiences Across the User Journey:
Coveo's large suite of AI models understand user intent and deliver
tailored search results, recommendations, and generative
experiences, driving conversions and engagement.
- Effortless Content Discovery: Coveo seamlessly indexes
Optimizely CMS content, leveraging robust metadata to power
sophisticated search and ensure all content is easily
discoverable.
- Unified Content Access: Coveo's unified hybrid index
helps break down data silos and grants access to information across
the enterprise – across and beyond Optimizely content – without
requiring costly content migrations.
- Flexible and Composable: Developers can tailor the
integration to their exact needs with multiple deployment options,
customizable indexing pipelines, and flexible search UI development
tools.
- Fast Time-to-Value: no/low code options and
developer-friendly tools enable quick and easy implementation,
delivering value from day one.
Ready to unlock the power of AI for your digital
experiences?
Learn more about using the Coveo AI search and
generative experience platform with Optimizely here:
http://coveo.com/blog/coveo-optimizely-partnership
About Coveo
We strongly believe that the future is
business-to-person, that experiences are today's competitive front
line, a make or break for every business. We also believe that
remarkable experiences not only enhance user satisfaction but also
yield significant gains for enterprises. That is what we call the
AI-experience advantage – the degree to which the content,
products, recommendations, and advice presented to a person online
aligns easily with their needs, intent, preferences, context, and
behavior, resulting in superior business outcomes.
To realize this AI-experience advantage at scale, enterprises
require a robust, spinal and composable infrastructure capable of
unifying content securely and delivering AI search, AI
recommendations, true personalization, and a trusted generative
experience at every touchpoint with each individual customer,
partner and employee.
Coveo is dedicated to bringing this advantage to every
point-of-experience, using powerful data and AI models to transform
the enterprise in commerce, customer service, website and
workplace.
The Coveo platform is ISO 27001 and ISO 27018 certified, SOC2
compliant, HIPAA compatible, with a 99.999% SLA available. We are a
Salesforce ISV Partner, an SAP Endorsed® App, an Adobe Gold
Partner, MACH Alliance member and a Genesys AppFoundry ISV
Partner.
Coveo is a trademark of Coveo Solutions Inc.
About Optimizely
Optimizely is on a mission to make
the lives of marketers better with Optimizely One, the world's
first operating system for marketing teams. Optimizely One combines
industry-leading solutions across content management, content
marketing, experimentation, commerce and personalization, powering
every stage of the marketing lifecycle through a single,
AI-accelerated workflow. With the flexibility of a fully composable
platform, Optimizely is proudly helping global brands like H&M,
Salesforce, Zoom and Toyota create content with speed, launch
experiments with confidence, and deliver experiences of the highest
quality. Learn more at optimizely.com.
Optimizely and Optimizely One are the trademarks of Optimizely
North America Inc., and are registered (or registrations are
pending) in the US, EU, UK and other countries. All third-party
trademarks cited are the property of their respective owners and
are used only for reference purposes.
Forward-Looking Information
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SOURCE Coveo Solutions Inc.