CenterPoint crews and contractors continue
working to restore the remaining customers out
As of noon today, CenterPoint Energy
deactivated its Emergency Operations Center and returned to normal
business operations
Company urges customers to heed local
officials' warnings to stay off roads when possible, to help
prevent potential accidents and outages
HOUSTON, Jan. 22,
2025 /PRNewswire/ -- Following the historic
Winter Storm Enzo and an overnight
hard freeze, CenterPoint Energy shared Wednesday that approximately
99 percent of its Greater Houston
area customers had maintained normal electric service throughout
the duration of the extreme winter weather event. As part of its
storm response, CenterPoint crews responded safely and quickly to
scattered outages that occurred across its 12-county service area,
restoring power to those small number of impacted customers. Last
night, the company released the 1,200 mutual aid workers it had
brought in to prepare for Winter Storm
Enzo.
Given the status of both the electric and natural gas systems
across its Texas service areas,
CenterPoint has returned to normal operations and deactivated its
Emergency Operations Center as of noon today.
"With Winter Storm Enzo now behind us, we want to again thank
all our customers for staying off the roads and allowing our
dedicated crews to respond safely and effectively when scattered
outages occurred. We're also grateful to those crew members who
worked in extreme conditions to provide our customers the service
they expect and deserve. We would also like to thank the 1,200
mutual assistance personnel that traveled from other states to help
us prepare. The actions we took to get ready for this winter storm
season helped mitigate the impacts of Enzo on our customers, and
our entire CenterPoint team remains committed to further
strengthening the resiliency of our system," said Darin Carroll, Senior Vice President of
CenterPoint's Electric Business.
Key Actions: CenterPoint Response to Winter Storm
Enzo
As part of its planning and response to
Winter Storm Enzo, CenterPoint took
the following actions to prepare for possible storm-related
outages, including:
- Marshaled approximately 3,000 frontline electric
workers: CenterPoint workers and local contractors were
positioned at three staging areas across the Greater Houston area and responded quickly and
safely to impacts of the winter storm. On Tuesday, CenterPoint
released 1,200 mutual aid workers to their home states.
- Provided temporary generation to warming centers:
Deployed four small temporary generation units to provide power to
local warming centers amid sub-freezing temperatures.
- Kept customers informed: Shared safety and
preparedness information and resources with CenterPoint customers
through direct outreach, press briefings, social media and other
platforms.
- Conducted outreach to critical care customers: Reached
out to identified Critical Care Residential and Chronic Condition
Residential electric customers by email, phone and/or text.
Important Ways for Electric Customers to Stay Connected to
CenterPoint
CenterPoint electric customers are encouraged to
enroll in the company's Power Alert Service® to receive outage
details, estimated restoration times and customer-specific
restoration updates via phone call, text or email. Customers can
also stay up to date with CenterPoint's new and improved,
cloud-based Outage Tracker, available in English and Spanish, which
allows customers to see outages by county, city and zip
code.
In addition, customers can get the latest information on
CenterPoint's preparedness and response efforts, view important
safety tips and access the company's 2025 Winter Energy Guide by
visiting CenterPointEnergy.com/StormCenter. Customers can also
follow @CenterPoint_TX to receive the most up-to-date information
on the company's operations in the Greater Houston area and across
Texas.
For the latest weather information for the Greater Houston area, see updates from the
National Weather Service Forecast Office in Houston/Galveston at weather.gov/hgx.
For more information, contact
Communications
Media.Relations@CenterPointEnergy.com
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SOURCE CenterPoint Energy
